SHARON R. FITZGERALD

412-***-**** *** Skyview Drive, Aliquippa, PA 15001 adsz4f@r.postjobfree.com

Education:

M.B.A. in Computer Science

Orlando College - Orlando, FL 1994

Bachelor of Science in Computer Science

Orlando College - Orlando, FL 1990

Associate of Science in Computer Science

Oklahoma Junior College - Tulsa, OK 1988

Summary:

25 years of experience as Sr. Business/Systems Analyst/Project Manager/Vendor Manager. Skills include: Strong Finance, Mortgage, Banking, Energy, Retail Sales & Distribution experience, Understanding of Unified Modeling Language (UML), Software Development Life Cycle (SDLC), Object Oriented Analysis and Design Concepts (OOAD), Business Process Re-engineering (BPR), Test Lifecycle, Data Warehousing, Business Intelligence (BI), Data Modeling (ORDBMS), Prototyping and Capability Maturity Model (CMMI). Report writing skills: JSQL, SQL, Crystal Reports, Business Objects and Cognos. Excellent client relationship management, communication and presentation skills while working with several LOBs, (e.g., Capital Markets, Private Wealth Management, Global Cash Management, etc.). Project Management experience working on multiple projects in a fast paced environment. Enthusiastic team player.

Since April of 2014 I took a few years off to raise my family.

Projects Include:

Customer Relationship Management (CRM) Project Management, Integration, Analysis and Coding

Vendor Management

SalesLogix Customer Lifecycle Management

Banking Consolidation

Operations management and development

CMMI Process Design

Design or redesign of an application system

Business Process Improvement

Configuration Management

System Integration and User Acceptance testing

Programming Languages and Tools:

SQL Server, TFS, CCC/Harvest, VBA, SnagIt, PowerBuilder, JavaScript, Java, Oracle, PL/SQL, EDA/SQL, XML, XSL, HTML, Dreamweaver, LotusScript, Lotus Notes Formula Language, Visual Basic, MS-Access, C++, C, UniData, System Builder (SB+), Visual FoxPro, FoxPro 2.6 for Windows, Paradox/PAL, Clipper, Pro*COBOL, Pro*C, COBOL/CICS, Cognos, Business Objects, Crystal Reports, TOAD, ERwin, Visio, Mercury Test Director, HP Quality Center.

Work Experience:

Private Contractor – Analyst

Travel to various locations in the Pittsburgh area 03/2018 to Present

Privately Contracted my Project Manager, Business & Systems Analyst skills to provide solutions to small businesses

Conduct meetings with Senior Management to provide project status.

Support operational business units by investigating problems/inquiries and recommending, facilitating and coordinating solutions.

Systems Analyst III

Urban Lending Solutions - Pittsburgh, PA 03/2014 to 04/2014

Sr. Project Manager/Business & Systems Analysis to implement VisiRecording application to replace existing GATORS system for mortgage recording services.

Conduct meetings with Senior Management to provide project status.

Support operational business units by investigating problems/inquiries and recommending, facilitating and coordinating solutions.

Participate in the development of end-user documentation and manuals, training materials and/or job aids.

Management offshore development team on a daily basis and oversee application releases on ULS servers.

Analyze complex processes to support IT Operations area by conducting impact analysis and interpreting system documentation.

Coach, consult, motivate and mentor team members on complex business /systems processes.

Determine and define business requirements, functional design, system specifications, process improvement, quality assurance, parallel positive, negative, business integration, regression and partner testing and problem resolution ensuring that all deliverable documents are completed timely and accurately.

Analyze defects and provide business impacts.

Facilitate meetings with business partners.

Create and/or evaluate business process and data models.

Assist with project resource estimates.

(Contract Position)

Sr. Business Analyst

Highmark - Pittsburgh, PA 08/2012 to 12/2012

Support operational business units by investigating problems/inquiries and recommending, facilitating and coordinating solutions.

Participate in the development of end-user documentation and manuals, training materials and/or job aids.

Analyze complex processes to support Health Plan Operations area by conducting impact analysis and interpreting system documentation.

Coach, consult, motivate and mentor team members on complex business /systems processes.

Determine and define business requirements, functional design, system specifications, process improvement, quality assurance, parallel positive, negative, business integration, regression and partner testing and problem resolution ensuring that all deliverable documents are completed timely and accurately.

Analyze defects and provide business impacts.

Facilitate meetings with business partners.

Create and/or evaluate business process and data models.

Assist with project resource estimates.

(Contract Position)

Systems Integrator

Direct Energy - Pittsburgh, PA 11/2010 to 07/2012

System Integrator responsible for working with functional and technical personnel various software projects

Tasks include:

• Work closely with the business to gather requirements for all related business processes across all department lines which include: Sales, Marketing, Customer Experience, Billing, Collections, Strategic Planning, Accounting, Legal & Contracting.

• Create high-level and detailed flows to visually display the processes identified.

• Create Themes, Epics and Stories using the Agile methodology.

• Work with Information Technology (IT) staff to identify business needs and the costs and benefits of implementing a complete Technology Control Center (TCC-US) solution using SalesLogix as the CRM.

• Perform Systems Analysis and Construct software requirements

• Perform Data Analysis including writing SQL queries, VBA and Business Objects reports.

• Work closely with developers to communicate requirements and provide guidance.

• Create and execute QA and UAT test plans and scripts based on each requirement and track progress in TFS.

• Coordinate with the business to assist in User Acceptance Testing using.

• Create necessary training materials for the users.

Sr. Business Analyst

National Energy Technology Laboratory - Pittsburgh, PA 10/2007 to 11/2010

Business Analysis responsible for working with functional and technical personnel to study the overall business and information needs of the organization in order to develop solutions to business and related technology problems. This role is part of a larger Enterprise Architecture (EA) function for a multi-site U.S. Government organization.

• Work closely with Information Technology staff to identify business needs and the costs and benefits of implementing a computing solution.

• Devise and document a high-level conceptual design based on the client's anticipated requirements

• Develop business case materials and negotiate options with business subject matter experts

• Lead interviews and facilitation sessions to capture key requirements.

• Develop professional presentations summarizing complex business and IT issues.

• Develop and present training materials to end-users.

• Develop high-level concept and scope documents defining new business applications

• Identify high-level risks of implementing new applications or enhancing legacy applications

• Estimate ROI used to determine the cost and benefits of implementing a particular technology.

• Develop process and workflow diagrams including flowcharts and UML use cases

• Work with EA staff to update business models including the enterprise business architecture, enterprise information architecture, enterprise technical architecture, and enterprise solutions architecture.

Sr. Systems Analyst

Dominion Retail - Pittsburgh, PA 01/2006 to 10/2007

Systems Analysis of Retail Sales applications written in PowerBuilder, SQL, Oracle, Java and WebLogic. Reports written in Cognos, Crystal Reports and SQL. This system is designed for both full-client and Internet access. Facilitate executive meetings to scope high-level specifications. Conduct end-user interviews to complete detailed business specifications. Translate business specifications into detailed technical specifications. Conduct meetings with developers to 'hand-off' technical specifications. Track project progress, encourage developers, create formal test plans and perform QA testing. Organize and oversee user testing. Manage code release through CCC/Harvest. Provide project feedback to management.

Projects Include:

• SAP Integration

• Conversion of a contractor referral application from Lotus Notes to PowerBuilder / Oracle.

• Integration of Retail Collections module with outside collection companies.

• Coordination of external claims entry process with in-house system.

• Coordination of external billing systems from various utility companies.

• Upgrade of the warranty process for permanent generator maintenance.

(Contract Position)

Sr. Lotus Notes Analyst

Nationwide Appraisal Corporation - Washington, PA 08/2005 to 12/2005

Analysis, design, programming and customer support of an appraisal and title system written in Lotus Notes ND 6.5 which is currently used nationwide by NASCO and its affiliates. Code is written in JavaScript, LotusScript, HTML, XML and Java. This system is designed for both full-client and Internet access. System outputs include email, fax and PDF files. The program is also integrated with Excel, Access and Word. Coordinated and documented user and system requirements, maintained project schedule, redesigned, and coded existing applications to implement the Sarbanes-Oxley Act.

(Contract Position)

Sr. Systems Engineer II

Mellon Bank - Pittsburgh, PA 02/2000 to 03/2005

Analysis, design, programming and customer support of a Sales Force Automation system written in Lotus Notes R5 and ND6 which was used worldwide by Mellon Bank. This system resided on a Citrix metaframe environment. This application is fully integrated with an Oracle 8i database. Solely responsible for all Business Objects universe and report development for our Technology Delivery Department. All of our reports involve complex formulas using both graphs and charts. CC Harvest is used to manage reporting. Designed and implemented our application home page written using DreamWeaver and XML to automate software release updates and customer problem resolution. Converted LotusScript into JavaScript and/or Java for use on the web. Work closely with all LOBs to gather, create, or modify data through the use of LSX. Utilize Project Management Techniques as the project lead, on large sized projects across several different business lines; such as, Mellon Private Wealth Management (MPAM), Global Cash Management (GCM), Capital Markets.

Implemented a configuration management system for all source code where no system previously existed using TeamStudio suite of software engineering tools. This endeavor assisted Mellon with achieving CMM Level II status where I was interviewed as the SCM/Lead Developer. Experience in Quality Assurance testing with a background in both legacy systems and client/server environments covering full software development lifecycle. Determine specifications, process improvement, and problem resolution with an emphasis on testing, specifically regression testing. Project Management of our performance analysis project while managing a team. Database systems include UNIX and Oracle 8i.

Sr. Systems Analyst

Rockwell Collins Avionics - Melbourne, FL 10/1998 to 02/2000

Consultation, analysis, design, programming and customer support of an aircraft inventory system written in Lotus Notes for Canadair that is currently used worldwide by Rockwell International. Consultation, analysis, design, programming and customer support of an aircraft system written in PowerBuilder 6.0 with Oracle 8.0. Developed and implemented an image scanning system which allows scanning of schematics into a network directory and automatic conversion of the schematic into an Adobe Acrobat Reader file for distribution through email. Various program conversions which include MS-Access 2.0 to MS-Access 95, MS-Access 95 to MS-Access 97 for Y2K compliance, MS-Access 2.0 to Lotus Notes 4.6, Paradox/PAL to MS-Access 97, Paradox/PAL to Lotus Notes, MS-Access 2.0 to Visual Basic 5.0. Database systems include UNIX and Oracle 8.0.

MIS Manager

City of Titusville - Titusville, FL 10/1997 to 10/1998

Manage a $200,000 per year budgeted MIS department with over 200 users. Coordinate and direct computer conversion from Unisys to a Windows NT platform. Coordinate and direct transition to an ATM Fiber Optic Network. Implement and direct the City's first Computer Help Desk. Other duties include: System Administration of Windows NT, DBA of Unidata databases, DBA of SQL Server database, procurement of all hardware and software, attend City Council meetings, conduct training classes.

Sr. Systems Analyst

GTE - Atlanta, GA 08/1995 to 09/1996

1 Year Contract - Consultation, design, programming and customer Support of an Inventory Tracking System written in FoxPro 2.6 for Windows which is installed in all GTE retail stores and warehouses. Heavy coordination with management personnel located at various headquarters sites throughout the United States. Strong Relational Database Design Consultation. All applications reside on a Windows NT Server.

(Contract Position)

Sr. Systems Analyst

Bell South - Atlanta, GA 06/1995 to 08/1995

3 month Contract - Consultation and design of a Financial Costing system which integrates existing data in Teradata format into a Unix Client/Server environment using Oracle 7.0 as the primary database engine. Writing file conversion programs in C for queries through EDA/SQL. Writing Pro*C 1.5 programs to load data into Oracle 7.0 tables. Writing the front-end application in Visual Basic 3.0. Tools used include: TCP/IP, SoftBench, X Windows, Crystal Reports Professional 4.0, Spread/VBX 2.1, SQL*Loader, SQL*Net 2.0, SQL*Plus 3.1.1, MS-Access 2.0, Q+E Database Library 2.0.2, and LAN Workplace. All applications reside on a Hewlett Packard based system.

(Contract Position)

Sr. Systems Engineer

EDS - Atlanta, GA 11/1994 to 05/1995

Subject Matter Expert in FoxPro 2.5 Georgia Title XIX Electronic Claims Submission Process. The program replaces all COBOL/CICS applications to provide optimization, transmission and ease of user design requests.

Consultation and redesign of a COBOL/CICS application that processes physicians request concerning patient s Medicaid and/or HMO status. (6 month Contract Position)

Sr. Systems Analyst

Fast Food Merchandisers, Inc. – Rocky Mount, NC 05/1994 to 09/1994

Year 2000 Conversion. SQL Forms 2.3 to 3.0 conversion using Oracle 6.0 that included project scope and definition, conversion of over 900 forms, conversion of over 700 other programs that included: SQL*Report, Structured Query Report Writer (SQR), Pro*COBOL, Pro*C, and Trim.(4 month Contract Position)

Sr. Systems Analyst

Computer Sciences Raytheon, Corp - Patrick AFB, FL 05/1988 to 05/1994

Complete Oracle Conversions that included: Oracle 6.0 to 7.0 with SQL*Forms 2.3 to 3.0 and SQL*Forms 3.0 to 4.0. Visual Basic, SQL*Report, Pro*COBOL, Pro*C, VMS, UNIX, and Novell operating systems and applications. TCP/IP and XNS protocols. Design and development of an automated Production Control Center written in Visual Basic. AutoCAD 12 installation and management. Systems integration and design. Analysis, design, implementation and maintenance of all in-house software. Customer Service and evaluation of requirements. Extensive travel to downrange radar tracking sites for continuing support and Configuration Management. Schedule and conduct end-user training. Departmental Supervision.

Other Duties:

Installation and repair of hardware systems. Installation, operation, troubleshooting, maintenance and programming of over 100 PC systems located at downrange sites. Computer Systems Security Officer (CSSO). Oversee operation of Computer Help Desk. Secret Security Clearance.

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