Service Representative Customer

Kimberlian Washington

Highlights:

• Excellent communication

• 30 years of customer service

• Excels in a fast-paced environment

• Handles De-escalation

• Quick learner

EXPERIENCE:

Safeway February 2022 – Present

Customer Service Representative

• Manage transactions with customers using cash registers

• Resolve customer complaints, guide them, and provide relevant information

• Answered any questions and provided knowledge to customers Delta Dental July 2019 – April 2020

Customer Service Representative

• Responds to requests for provider referrals, requests for history, claim/TAR status, and various other types of calls

• Handles a high volume of inbound calls

• Contacts dental offices to request or confirm participation in the Medi-Cal Dental Referrals programs: prepares Referral Variance Log for PMF updating

• Research provider and claims files and makes “cold” calls to place beneficiaries with providers Faneuil August 2020 – July 2021

Customer Service Representative Lead

• Effectively and efficiently built trust by understanding the unique needs of our customers and resolving issues appropriately

• Executed insurance updates at the customer request via a high call volume, adding/deleting family members and processing renewals, cancellations, and reinstatements Triwest Healthcare Alliance July 2019 – August 2020 Patient Service Representative

• Reach out to health care professionals in the community to coordinate medical appointments

• Follow processes of the Department of Veterans Affairs (VA) program and perform all tasks in a courteous and professional manner

• Manage prioritized tasks in a time-sensitive environment Faneuil October 2018 – July 2019

Customer Service Representative

• Effectively and efficiently built trust by understanding the unique needs of our customers and resolving issues appropriately

• Executed insurance updates at the customer request via a high call volume, adding/deleting family members and processing renewals, cancellations, and reinstatements Kenan Advantage Group August 2017 – September 2018 Dispatcher

• Reviewed request and created routes

• Dispatched fuel truck drivers

• First point of contact for client deliveries (Shell, Chevron, Arco and Union76)

• Resolved customer’s issues via email

Juniper Networks April 2007 – September 2016

Admin Assistant

• Worked with CS data to eliminate errors, duplications, and inconsistencies to improve the integrity of data in the CS databases

• Subject Matter Expert with level four escalation contracts management for Advance/Primary Customer Care teams

• Worked with service managers to reconcile account data management; duplication merging, address validation and installed base true up

Education:

• Sacramento City College – A.A. Interdisciplinary Studies: Social and Behavior Sciences (2022)

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