Sales Associate Customer Service
Resume:
MICHAEL MAUGER
Residential Mortgage Broker
Lake Park, Florida 33403
(561) 313 - 8550
**********.********@*****.***
An enterprising, energetic, and experienced mortgage broker who leverages financial expertise, communication, and interpersonal skills to engage a network of real estate, lender, financial planning, legal, and accounting professionals with mutual contacts of high-value clients wanting to purchase or refinance real estate.
SKILLS
Communication skills that
increase loan originations
Customer service skills that
grow & maintain key
relationships
Listening skills that identify
borrower needs
Critical-thinking skills that
deliver viable borrower options
Organizational skills that
manage accurate documentation
Problem-solving skills that
increase loan originations
Negotiation skills that ensure
lender-borrower terms
agreement
EXPERIENCE
William Ravis Mortgage – Palm Beach County, Florida - Broker 06/22/2021 to Present
Hired to grow mortgage opportunities in Palm Beach County by leveraging a personal network of real estate, financial planning, legal, and accounting business partners. NMLS number 1880687.
Conducted lead generating and client service activities to develop and maintain an opportunity pipeline of $10,000,000.
Analyzed borrower income, assets, investments, and debt-related information. Analyze the applicant's financial status, credit, and property evaluations to determine loan
Advised clients on financial products to meet their home buying or refinancing needs.
Facilitated client loan origination process and ensured compliance with rules and regulations.
The Mortgage Firm - Jupiter, Florida - Broker
07/01/2019 to 06/22/2021
Experienced mortgage professional with a comprehensive background in loan processing. Exceptional customer service working with borrowers to implement the mortgage origination process from application completion, accurate loan packaging, and underwriting management. FNMA/FHLMC, SKILLS
Business Development
Market Growth
Customer Relationship
Territory Management
Contract negotiations
Company Turnaround Specialist
Jarvis Customer Relationship
Management (CRM)
Microsoft Office 365
SYNERGY & COMMUNITY
AWARDS &
ACHIEVEMENTS
Zimmer Orthopedics President’s
Club – Top 1% 2007, 2005, and 2003,
Top 10% for all other years.
Top 20% Annual Quota Achiever for
Johnson & Johnson Depuy
Orthopedics – Grew revenue from
$800,000 to $2,000,000 (150%
Revenue Growth).
Recognized Change Agent for
Academy Medical – Saved company
from closure by eliminating client
attrition, retaining $2,000,000 in
accounts, building a sales team that
generated $2,000,000 in additional
revenue while launching new
products.
Biomet Gold Club Member – Grew
revenue to $2,000,000, exceeding
quota by 50%.
TECHNICAL SKILLS
Customer Relationship Management
(CRM) programs.
Microsoft Office 365
Social Media marketing
EDUCATION
B.A. Political Science
University of South Carolina
Columbia, South Carolina
VA, FHA, Conventional, and VHDA guideline comprehension. NMLS number 1880687.
Successful application of referral business from an extensive personal network of business partners, associates, and friends that includes realtors, financial planners, attorneys, accountants, and mutually shared clients.
Conducted lead generating and client service activities to develop and maintain an opportunity pipeline of $12,000,000. Medacta USA - West Palm Beach, Florida - Senior Sales Representative 04/01/2016 to 12/02/2019
Business development and expansion of total joint implant (hip & knee) sales throughout the Southeast Florida Territory.
Grew Orthopedic Sales from $0 to $300,000.
Converted competitive orthopedic surgeons to 100% Medacta.
Closed, serviced, and supported surgeons of key medical centers. Coastal Surgical - West Palm Beach, Florida – Co-Founder & Partner 2008 to 2016
Managed Company operations focused on business development and selling an extensive line of medical solutions.
Established new Business Development for the distribution of multiple spine companies, including LDR, Orthofix, Atlas Spine, BioD, and Amnio Technologies.
Successfully managed a four-person sales team servicing and supporting orthopedic surgeons and neurologists in Southeast Florida.
Grew annual sales revenue from $0 to $2,000,000. Academy Medical - West Palm Beach, Florida – Regional Sales Manage
2013 to 2014
Turnaround management for a medical device distributorship specializing in orthopedic, reconstructive products.
Introduced & secured approval to launch Biologics, a non- reimbursable, amniotic tissue product line, into Palm Beach County medical centers.
Established, trained, and directed a four-person, high-performance sales team focused on Florida.
Maintained client retention through the introduction of inventory control and improved sales tracking via Jarvis CRM. This greatly enhanced services to at-risk orthopedic accounts.
Closed $2,000,000 in new revenue.
Retained an additional $2,000,000 by expanding the hip, knee, and spinal product line
COMMUNITY SERVICE
Race Across America. One of four men
- The Opportunists – who successfully
biked 3000 miles, 12 states in 7
continuous, non-stop days raising
$150,000 for the Opportunity Early
Childhood Development school. June
2018
Dr. Scott Meier Fundraiser. Actively
worked with a team of volunteers to
raise $100,000 for Jack's Kids and
JTAA. 2003 - present
Special Olympics Volunteer 2012 to
Present
Created and implemented training guides for orthopedic sales, including introductory and advanced sales tactics: 1) how to contact surgeons, 2) solution selling, 3) managing client expectations, and 4) function within an ED.
Improved business continuity by overhauling, locating, and developing back-office personnel.
Biomet - Juno Beach, Florida - Regional Sales Manager 2009 to 2013
Managed the turnaround of an orthopedic medical device manufacturer. Directed 4 sales representatives and managed the South Florida Territory of Palm Beach to Indian River County.
Closed $2,500,000 in new revenue in year one due to relationships established at Zimmer Orthopedics.
Hired and managed a team of sales representatives that successfully grew annual revenue to $3,500,000.
Created and implemented sales training on how to successfully manage the use of Biomet reconstructive surgery products by target orthopedic surgeons.
Zimmer Orthopedics - Deerfield Beach, Florida - Territory Sales Manager
2001 to 2009
Managed a 3-person team selling joint replacement products to orthopedic surgeons from Palm Beach County to Indian River County.
Generated annual sales between $2,000,000 and $3,500,000.
Assisted surgical teams in ER/ED.
Promoted to Sales Manager within 90 days of initial hire
Provided the Sales Team with proven methods for prospecting for new accounts.
Top 1% performer: 2007, 2005 and 2003 (out of 150).
President’s Club: 2007, 2005 and 2003
Biomet - Juno Beach, Florida - Sales Associate
1999 to 2001
Regional sales management of orthopedic joint reconstruction devices. Hired to establish the newly created territory of South Florida (West Palm Beach to Fort Piece). Success required heavy prospecting and relationship development.
$2,000,000 in annual revenue within 24 months - Gold Club
$1,000,000 in new revenue within 12 months - Bronze Club
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