ANI ADOURIAN

310-***-**** • adsz2n@r.postjobfree.com

OBJECTIVE

Results-oriented professional who excels in clearly delivering strategic solutions to complex matters. My vast experience is in the Financial Service Industry with focus in customer service.

SKILLS & ABILITIES

Outstanding communication, presentation, negotiation, and interpersonal skills. Ability to effectively communicate and interact with management, and colleagues. Able to work independently or in a team environment, motivating and influencing positive thinking and behavior.

EXPERIENCE

Branch Supervisor 2021 – Current

1st Century Bank – Century City, CA

Deal effectively with client complaints/problems and ensuring that customer service standards are adhered to at all times

Assess timely and accurate implementation of approved Bank objectives, policies, procedures and standards

Assist in ensuring staff’s compliance of Bank procedures by exercising proper judgment in approval situations and assessment of the validity of transactions by auditing staff’s performance and training or counseling as appropriate

Assist in preparation of internal audits to ensure regulatory compliance and operational efficiency/accuracy

Consistently met deadlines, and demonstrated strong analytical and problem-solving skills to achieve corporate guidelines

Merchant Teller 2018 – 2021

1st Century Bank – Century City, CA

Providing outstanding service by responding to requests and inquiries of business clients Processing customer requests, making sales referrals and solving complex issues

Assisting clients in depositing, withdrawing, and transferring money, including exchanging currency

Responding to clients' requests, making safe deposit and monitoring other merchant teller service

Maintaining cash drawer within the prescribed cash limits and replenishing automated teller machine

Identifying and recommending appropriate bank services to meet client requirements

Lead Teller III 2015 - 2018

OneWest Bank – Westchester, CA

Deal effectively with client complaints/problems and ensuring that customer service standards are adhered to at all times

Provide personnel management and supervision to all retail office employees

Assess timely and accurate implementation of approved Bank objectives, policies, procedures and standards

Assist in ensuring staff’s compliance of Bank procedures by exercising proper judgment in approval situations and assessment of the validity of transactions by auditing staff’s performance and training or counseling as appropriate

Assist in preparation of internal audits to ensure regulatory compliance and operational efficiency/accuracy

Consistently met deadlines, and demonstrated strong analytical and problem-solving skills to achieve corporate guidelines

Teller 2011 - 2015

OneWest Bank – Westchester, CA

Process customer transactions, handled safe deposit, bonds and foreign items, also processed the Night drop and ATM

Cross-sold products and services to existing and new clients

Identify and made sales referrals recommended alternate channels and bank services

Process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures

EDUCATION

Santa Monica College

Licensed Pharmacy Tech, Westchester Emerson School

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate