Melissa J. Conkey

**** * **** ***** ** #F***

Meridian, Idaho 83646

Cell: 406-***-****

E-mail: adsz27@r.postjobfree.com

OBJECTIVE: To develop and maintain the administrative skills I possess and expand my experience in a company that provides stability and growth.

OFFICE-

Excellent experience as a document scanner scanning large amounts of materials into database.

Excellent understanding of Windows 95, 98, 2000 & XP, X-tier, Netscape (Navigator, Messenger, Calendar), SharePoint, Scopus Foundation (Case Management Program), ABS & E-Agency (Insurance Programs), WordPerfect, Microsoft Office 97, 2000, 2003, 2007 and MS Office Online, Microsoft Word, Excel, Access, PowerPoint & Outlook, Microsoft Works, Adobe Acrobat and Adobe Design, can use various photo/Print Shop programs, internet use and e-mail use.

Superior telephone, (250 line) switchboard, and help desk phone line communication skills.

Created Access database for Dept. of Agriculture compiling previous 20 year record management as well as maintaining other databases. Developing and arranging minutes, letters (individual and mail merge documents), memoranda, forms, tables, reports, press releases, etc. Created new on-line application that can be seen at http://www.agr.mt.gov/business/GTA.asp and reporting forms for the GTA grant/loan request proposals as well as a new 2008 GTA Survey to track recipient business progress. Track reporting delinquencies and contact delinquent loan payment and reporting recipients.

Quickly and distribute mail.

Accurately fill out necessary paperwork/patient admission forms and adept at filing.

Taking care of patients/customers as efficiently and quickly as possible.

Exceptional understanding efficiently and ability to read and interpret court documents.

Experience using computers, fax machines, heat binders, copiers, printers, label writer and scanners.

Experience with financial reconciling, reporting, & operation of cash registers.

Excellent understanding of legal terminology.

Assisted in cross training of duties of receptionist.

HOTEL-

Outstanding ability to efficiently operate front desk procedures and processes.

Remarkable capability to reconcile nightly audit for operations and cash flow of the hotel.

Extremely organized and efficient.

Extensive work with the public ensuring guest satisfaction through prompt, courteous customer service.

Excellent communication and people skills.

Handle guest complaints in an orderly fashion; able to defuse a complicated situation.

Thoroughly, quickly and efficiently able to communicate with a guest.

Always friendly and polite with a positive attitude.

PERSONAL-

Enthusiastic, energetic and goal oriented.

Work well independently and as a team player.

Enjoy challenging tasks; quick learner.

Volunteer for work experience at Office of Public Assistance purging files, making applications, date stamping and sorting mail and filing.

EDUCATION:

CERTIFIED TAX SPECIALIST – HR Block, Helena, MT Certification Expires 01/31/25

Enter and process tax returns for personal returns for the 2021 Tax season

Client Service Professional/Receptionist

Earned 28 Continuing Education Credits of various trainings, able to provide certificates of proof

Diploma – Powell High School, Powell, WY

Business Administration – Northwest College, Powell, WY

Training Sessions – Southwest Area Training Service, McCook, NE

Life and Disability Insurance License – Wall’s Insurance & Securities School, Bellevue, WA

Training Sessions – Big Horn Enterprises, Powell, WY

*Safe Driving

*Blood-borne Pathogens

*Human Rights & Normalization

*Abuse & Neglect

*Adult CPR

*Medication Administration certified Nebraska Medication Aide

*Habilitative Programming

*Standard First Aid

*Personal Outcome Interviewing

EMPLOYMENT

12/2021-4/2022 Certified Tax Specialist, HR Block-Cedar, Helena, MT

6/2020-5/2021 UI Claims Examiner, Dept of Labor-PUA, Helena, MT

12/2019-6/2020 Call Center Representative, Jackson Hewitt,Helena, MT

1/2018-2/2018 Temporary Administrative Assistant, Conduent, Helena, MT

6 /16/2016-4/2017 Peer Support Specialist, Our Place/Center for Mental Health, Helena, MT

12/2014-5/2016 On-call Peer Support Specialist, Our Place/Center for Mental Health, Helena, MT

12/2011-12/2012 Document Scanning Specialist Contractor at Public Service Commis Greenfoot Technologies, Helena, MT

6/2010-7/2011 Front Desk Clerk, Jorgenson’s Inn & Suites, Helena, MT

2010 Temporary Administrative Assistant, Office of Public Assistance, Helena, MT

2009 Temporary Administrative Assistant, Dept. of Environmental Quality/A2Z Personnel, Helena, MT

2008 License Permit Technician, Dept. of Labor, Helena, MT

2008 Administrative Assistant, Dept. of Agriculture/Westaff Temporary

2006-2008 Homemaker

2004-2006 Community Living Trainer, Big Horn Enterprises, Powell, WY

2004-2005 Cashier, One Stop Shoppe, Powell, WY

LICENSES:

Life and Disability Insurance Agent License –

Washington (2001-2002)

Certified Tax Specialist- HR Block, Helena, MT expires 01/31/2025, able to provide certificate of proof

REFERENCES

PROFESSIONAL:

Ruth Coladonato Cell 406-***-****

Virtual Instructor

Kristan Amdahl Work 406-***-****

PUA Supervisor

Bret Bodlovic Cell 206-***-****

Director of Operations

Kate Whitney Work 406-***-****

Brian Swingley Work 406-***-****

Peer Support Specialist

April Gregg Cell 406-***-****

Peer Support Specialist

Molly Protheroe Cell 406-***-****

Our Place Drop-in Center Board Member

PERSONAL:

Jennifer Fauque Cell 406-***-****

Veronica White Cell 406-***-****

Carol Herak Home 406-***-****

Contact this candidate