Administrative Assistant Customer Service

Karima BECHRAOUI

*******************@*****.***

002**********

Tunisia

• Exceptional time management and organizational skills

• Excellent customer service and communication skills.

• Excellent oral expression, ability in negotiation and sense of persuasion

• Excellent communication, presentation and leadership skills.

• Enthusiasm, Patience, Organizational skills and have a sense of responsibility

• Mastery of point-of-sale software.

• Competence in resource management and inventory control.

• Orientation towards customer service.

• Knowledge of basic accounting principles, personnel management and marketing.

• Proficiency in MS Office software

• Excellent computer skills, especially typing.

• Attention to detail.

• Multilingual may be preferred or required.

• Desire to be proactive and create a positive experience for others.

• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques

• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

• Contribute to team effort by accomplishing related results as needed

• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc. EXPERIENCES

Administrative Assistant 2019-2021

GEDIS-Sarl company (SOTEQ) -Tunisia

• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

• Providing real-time scheduling support by booking appointments and preventing conflicts.

• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.

• Screening phone calls and routing callers to the appropriate party.

• Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.

• Greet and assist visitors.

• Maintain polite and professional communication via phone, e- mail

• Anticipate the needs of others in order to ensure their seamless and positive experience.

EDUCATION

Bachelor's degree in Networks and Telecommunications Higher Institute of Technological Studies

2015-2017

Mathematics Bachelor

El Manara Gabes Secondary School

Intern

2014

Intern

TBS Security Systems as Administrative Assistant.

Intern

MEDIA PHONE Call center as Teleconsultant.

Intern

The Tunisian Electricity and Gas Company

2018

2017

2016

Intern

Tunisia Telecom

CERTIFICATES

ENGLISH –

2019-2021

GEDIS-Sarl company (SOTEQ) -Tunisia

LANGUAGES

2015

French, English, Arabic

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