Mohammed Waqas Majeed

078********

adsz0p@r.postjobfree.com

WORK EXPERIENCE

Support Co-Ordinator E.ON Energy – Coventry, UK

Nov’20-Current

Responsible for managing real estate developer accounts. Liaising with field account managers to resolve any critical metering such as crossed meter or plot to postal issues. Dealing with new MPAN/MPR registrations and escalations. Responsible for ensuring the account handover process post plot sales remains accurate and all core charge elements of a complex bill are correct. Maintaining and updating of energy data flows process with electricity and gas national databases ECOES and XOSERVE..

Field Resolution Officer Marston Holdings – West Midlands, UK

Nov’20-Nov'21

Worked part time collecting information on properties and occupier details for Severn Trent Water accounts. Engaging with bad debt customers by using a range of soft skills to engage and build relationships. The role required high degree of confidence and tactfulness in resolving issues and advising customers accordingly whilst being compliant and adhering to all regulations.

e-Projects Support Figure Eight Inc – Home Based, UK

Mar’20-oc’20

Working as an independent contractor on UK based online projects that improve the quality of Google’s search engine results and Amazon’s Alexa speech recognition. I evaluate various large streams of data and provide the feedback and critical insight on their quality and relevance, according to defined KPIs. The data collected is used to help develop AI algorithms.

Property Inspector WeGoLook LLC – West Midlands, UK

Aug’18-Mar’20

Working as a self-employed contractor conducting inspections and assessments on damage claims. Gathering and validating information. Capturing pictures, videos and collecting measurements. Recording client’s statements and facts through a detailed questionnaire.

Delivery Support Assistant ExxonMobil – Prague, CZ

June’16-Sep’16

Managed orders and fuel deliveries for Esso Italiana subsidiary. Handled daily Territory and Area Managers requests from all over Italy. Liaising with drivers and supply terminals. Duties included populating data in SAP, monitoring of client’s inventories, and sales volumes in accordance with their assigned targets. Resolving client’s delivery issues by liaising with the route planning & dispatching team. Taking ownership of the incoming tickets and resolving customer service issues.

International Client Service Assistant SIA – Milan, IT

Nov’15-May’16

Managed CRM activities and provided sales support for the portfolio of UK based tier 1 banks and financial institutions. Suggested solutions to enhance cross selling and examined new up selling opportunities. Prepared reports for the country sales manager. Researched regional competitor strategies and industry best practices and trends. Evaluated various RFCs, feasibility studies and contracts for tracking SLA performances.

Global Client Services Assistant Deutsche Bank – Milan, IT

Aug’15-Nov’15

Supported clients of institutional matrix and high international standards on existing and new structured finance deals handling Asset Backed Securities and Covered Bonds, Managing SPVs Financial Models and Investor Reports. Processing payments, checking statements and managing account opening process and customer maintenance. Maintained daily account reconciliations and helped with client’s inquiries with keen attention to the accuracy of data values.

CRM Data Mining Jr Officer Bocconi University – Milan, IT

Feb’15-Aug’15

Worked on the project of CRM database migration to cloud under the process and organisational development team. Re-aligned SAP records and Business Object modules, which included handling of large streams of data for marketing and lead generation purposes. Normalised and de-duplicated records defined their target groups and performed socio-demographic analysis of international partnerships. Improved external data collection methods through main website and social media channels.

Marketing Operations Jr Manager Amilon – Milan, IT

May’14–Nov’14

Supported the internationalisation of business. Helped marketing team identify new prospects. Studied and proposed new strategies to exploit the opportunities around target markets. Restructured SWOT analysis. Supported the daily b2b operations of digital gift cards and updating of CRM database.

International Sales Executive Friday Flats – Remote Work, IT

Sept’13–May’14

Generated the Italian client base from the ground up and was responsible for the activities of e-marketing through their web and social networks, adding a great value to their businesses. Raised a record number of flats listing in a short time.

International Business Control Support in-company training Gi Group – Milan, IT

Oct’13-Jan’14 - Supported business development and marketing initiatives for BRIC countries. Created international competitor’s analysis report. Curated the databases and CRM platform of international clients. Considering that, I created important market reports for assigned country manager.

AIESEC Internship University of Galati – Galati, RO

Aug’12-Oct’12

Helped the marketing team on adding new pages to the university’s e-brochure and social media. Areas of work included marketing, communications and journalism, while the problems in focus was cultural understanding and diversity.

AIESEC Intership White Cross Animal Protection League – Budapest, HU

June’12- Aug’12

Took responsibility for the NGOs fundraising campaign through research of EU grants and tenders. Created web page in English. Developed partnerships with animal rights activists and likewise organisations around the world.

EDUCATIONAL BACKGROUND

Master’s degree – International Management

Catholic University of Sacred Heart, Italy

Erasmus Semester Abroad Programme Scholarship: Catholic University of Portugal

Research Paper: Green Marketing and Sustainability

Bachelor’s degree – International Business Administration

Tallinn University of Technology, Estonia

Research Paper: Fiscal Policy of Germany and Greece during the Great Recession of 2008

COMPUTER & OTHER SKILLS

Excellent command of Microsoft office tools (Word, Excel, CRM and PowerPoint), SAP (CRM, R/3, SD, FI). Good experience with CMS, SEO, SEM, Google Analytics and Digital tools.

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