Angela Fleming

*** ******* *****

Belleville, IL 62223

618-***-****

adsyzo@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Accomplished clerical professional offering a solid educational background, several years experience and a strong record of performance in administrative assistance, client relations, and computer operation.

Skilled in the use of WestLaw, QuickBooks, MS Word, MS Power Point, MS Excel and WordPerfect.

Accurately type up to 60 words per minute.

Ensuring that memoranda, correspondence, and other documents reflect the position and work of the company in a clear, convincing, concise, and organized manner.

Recognizing priorities and focusing on the most important projects first.

Maintaining outstanding levels of client satisfaction, retention, and referrals through responsiveness, personalized service, and follow-up.

Using diplomacy in order to negotiate more effectively with challenging clients and visitors.

Representing the company professionally by letter, phone, and in person.

Managing multiple and diverse responsibilities through planning, prioritizing, and scheduling.

Upholding high levels of confidentiality, initiative, and personal integrity.

EDUCATION:

Associate of Science Paralegal Studies 2012

Colorado Technical University, Colorado Springs, Colorado

Courses included Legal Research and Writing, Civil Litigation, Legal Technology, Torts, Criminal Law, Contract Law, Trusts and Estates, Family Law, and various other required paralegal studies courses.

Belleville Area College, Belleville, Illinois 1990 to 1992

Courses included Word Processing, Word Processing Management, Office Practice, and various other general studies and administrative courses.

EXPERIENCE:

Oblate Service Corporation/St. Henry’s Oblate Residence, Belleville, Illinois 2014 to present

Bookkeeper/Administrative

Monthly financial reports

Accounts Payable/Receivable

Planning and budgeting

Scheduling guests

Calculating employee timecards and other payroll related needs

Petty cash maintenance

Answering phones and assisting with resident scheduling of appointments

Assisting residents with computer and phone problems

Ordering office supplies

Typing letters/emails

NEW DIRECTION, L.L.C., Belleville, Illinois 2012 to 2014

Property Manager

Handle tenant complaints and questions by phone, in person, and through written correspondence

Delegate required work to appropriate maintenance professionals

Invoice tenants for monthly rent due

Receive and record tenant payments

Record expenses and bills paid for each property

Use payment tracking system to update owner on past due payments

Collaborate with St. Clair County Housing Authority and other housing assistance programs

STANDARD LABORATORIES, Freeburg, Illinois 1991 to 1996; 2006 to 2008

Data Entry Clerk

Accurately entered analytical numerical data related to coal, water, and soil

Compiled various analytical reports pertaining to each client's needs

Typed and mailed correspondence and reports for external clients

Re-organized and maintained files

Answered and routed phone calls using a multi-line phone system

Consistently recognized by management for excellent performance

ALLIED MORTGAGE, Belleville, Illinois 2003 to 2005

Administrative Assistant

Managed all written correspondence with clients and banks

Answered and routed phone calls to the appropriate personnel

Set up, organized, and maintained all files

Assisted with obtaining necessary documents for loan approval

STRANO PROPERTY MANAGEMENT, Belleville, Illinois 2002 to 2003

Office Assistant

Typed and mailed client collection letters

Answered and routed phone calls

Organized and maintained files

UNION PLANTERS BANK, Belleville, Illinois 1997 to 1999

Loan Servicing Processor

Processed pay off statements

Conducted research requested by customers

Handled large volume of phone calls from title companies and other banks

References available upon request.

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