Entry Clerk Data
Resume:
Angela Fleming
Belleville, IL 62223
***********@*****.***
SUMMARY OF QUALIFICATIONS:
Accomplished clerical professional offering a solid educational background, several years experience and a strong record of performance in administrative assistance, client relations, and computer operation.
Skilled in the use of WestLaw, QuickBooks, MS Word, MS Power Point, MS Excel and WordPerfect.
Accurately type up to 60 words per minute.
Ensuring that memoranda, correspondence, and other documents reflect the position and work of the company in a clear, convincing, concise, and organized manner.
Recognizing priorities and focusing on the most important projects first.
Maintaining outstanding levels of client satisfaction, retention, and referrals through responsiveness, personalized service, and follow-up.
Using diplomacy in order to negotiate more effectively with challenging clients and visitors.
Representing the company professionally by letter, phone, and in person.
Managing multiple and diverse responsibilities through planning, prioritizing, and scheduling.
Upholding high levels of confidentiality, initiative, and personal integrity.
EDUCATION:
Associate of Science Paralegal Studies 2012
Colorado Technical University, Colorado Springs, Colorado
Courses included Legal Research and Writing, Civil Litigation, Legal Technology, Torts, Criminal Law, Contract Law, Trusts and Estates, Family Law, and various other required paralegal studies courses.
Belleville Area College, Belleville, Illinois 1990 to 1992
Courses included Word Processing, Word Processing Management, Office Practice, and various other general studies and administrative courses.
EXPERIENCE:
Oblate Service Corporation/St. Henry’s Oblate Residence, Belleville, Illinois 2014 to present
Bookkeeper/Administrative
Monthly financial reports
Accounts Payable/Receivable
Planning and budgeting
Scheduling guests
Calculating employee timecards and other payroll related needs
Petty cash maintenance
Answering phones and assisting with resident scheduling of appointments
Assisting residents with computer and phone problems
Ordering office supplies
Typing letters/emails
NEW DIRECTION, L.L.C., Belleville, Illinois 2012 to 2014
Property Manager
Handle tenant complaints and questions by phone, in person, and through written correspondence
Delegate required work to appropriate maintenance professionals
Invoice tenants for monthly rent due
Receive and record tenant payments
Record expenses and bills paid for each property
Use payment tracking system to update owner on past due payments
Collaborate with St. Clair County Housing Authority and other housing assistance programs
STANDARD LABORATORIES, Freeburg, Illinois 1991 to 1996; 2006 to 2008
Data Entry Clerk
Accurately entered analytical numerical data related to coal, water, and soil
Compiled various analytical reports pertaining to each client's needs
Typed and mailed correspondence and reports for external clients
Re-organized and maintained files
Answered and routed phone calls using a multi-line phone system
Consistently recognized by management for excellent performance
ALLIED MORTGAGE, Belleville, Illinois 2003 to 2005
Administrative Assistant
Managed all written correspondence with clients and banks
Answered and routed phone calls to the appropriate personnel
Set up, organized, and maintained all files
Assisted with obtaining necessary documents for loan approval
STRANO PROPERTY MANAGEMENT, Belleville, Illinois 2002 to 2003
Office Assistant
Typed and mailed client collection letters
Answered and routed phone calls
Organized and maintained files
UNION PLANTERS BANK, Belleville, Illinois 1997 to 1999
Loan Servicing Processor
Processed pay off statements
Conducted research requested by customers
Handled large volume of phone calls from title companies and other banks
References available upon request.
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