Warehouse Supervisor Customer Service

JUPITER F BONGOLAN

**** ***** *** ****, *** Antonio, TX. 78253 619-***-**** ***************@*****.*** 1

Results driven Veteran with over 20 years’ experience driving dramatic results in diverse leadership positions. Consistently overcomes complex challenges, making high-stakes decisions within fast paced environments. PROFESSIONAL EXPERIENCE

Licensed Real Estate Sales Agent Military Relocation Professional (6/2018-Present) San Antonio Texas; Broker: Darryl Clinton

o Experienced in everyday business practices and the local housing market with comprehensive knowledge of the housing policies, requirements, administrative rules, and procedures to perform comprehensive management planning, budgeting, scheduling, and coordination of management resources. o Knowledge in residential construction, contract acquisitions, requirements, and personnel management. o Effectively and efficiently operate and use professional knowledge of residential housing and policies to relocate military families and the local community. o Skilled in negotiating housing prices, concessions, and non-reality items according to the needs of clients and customers as well.

o Extensive knowledge and ability to read and comprehend legal documents relating to privatized housing transaction documents with a thorough understanding of content; and analyze interrelated issues of effectiveness, efficiency, and productivity to develop recommendations and solve problems. EDUCATION

Associate of Science

Northwest Vista College

San Antonio, TX

Bachelor of Science in Zoology

Perpetual Help College (U.S. Accredited)

Manila, Philippines

SKILLS

o Personnel Management

o Regulatory Compliance

o Training and Development

o Project Management

o Logistics Planning

o Process Improvement

HIGHLIGHTS

o Accomplished and experienced Manager with 21 years of experience in steering and directing personnel in Food Service Supply management and operations, Inventory management, financial management, supply chain management analysis, material support, and customer relations management.

o Oversaw the transportation, requisitioning, inventory, and complex management of over 1500 line items of material valued in excess of $15 million and achieved 100 percent inventory accuracy and validity rates.

o Highly proficient in the collection, analysis, and evaluation of data as it relates to implementing strategy to create solutions. o Skillfully collaborated with numerous outside vendors to support the implementation of several programs to aid effective functioning within the organization.

o Managed over $3.5M worth of supplies and equipment that produced 100% accuracy on all quarterly Inventory. JUPITER F BONGOLAN

5711 White Oak Mill, San Antonio, TX. 78253 619-***-**** ***************@*****.*** 2

Facility Manager (06/2015-12/2017)

NMTSC Fort Sam Houston; San Antonio, TX

o As a Functional Area Supervisor, operated and maintained in a safe and cost-effective condition according to the Safety Management Plan, Asset Management Plan, and approved budget to fulfill O & M obligations. Additionally, conducted causative research on material support problems and issues to determine solutions to meet mission goals.

o Analyzed, tracked, and reported on process performance metrics regarding safety, quality, cost, and customer satisfaction, in compliance with system requirements and procedures. o Supported corrective actions to bring about required changes and ensure safety and contract requirements have been executed at a level above the specified standards. o Ensured Maintenance Best Practices: Innovate, document, and coordinated to improve work methods, standardize, provide a safe work environment and require safe work practices in compliance with organizational policies.

o Trained, commissioned equipment, collected, measured and analyzed key performance indicators to improve processes and improve customer experience.

o Developed inventory management policies, scheduled and conducted location audits, physical counts, corrected discrepancies, and reconciled stock records.

o Performed causative research to corrected inventory discrepancies that improved Inventory accuracy rate to conform to Financial Internal Audit Readiness.

Food Service Chief Petty Officer/Cargo Chief (6/2012-05/2015) USS Anchorage (LPD 23), San Diego, CA

o Gathered and analyzed financial data provide accurate information on present financial situation and projection of future obligation trends providing solid financial recommendations to senior leadership. o Evaluated supply programs and provided logistical support for feasibility, efficiency, and economy and developed alternatives when required.

o Monitored progress toward meeting the logistics plan and identified the cause and impact of delays or other problems.

o Reviewed and analyzed the annual financial plan to anticipate future fleet requirements based on scheduling and configurations.

o Supervised a wall-to-wall inventory of over 3,000 storeroom materials inventory valued at over $3.5 million. Managed the stowage and arrangement of stock materials according to warehousing procedures and updated data into the FSM database system.

o Achieved consistent monthly inventory validity and location accuracy rates of 98% and 100%, respectively far superior to federal supply system standards.

o Received 100% inventory accuracy rate on food service management qualifications during the 2014 Supply Management Certification.

o Coordinated pier services such as cranes, HAZMAT off-load, and husbanding services during in-port visits and home guard support. Organized public works services, including pier trash removal. Transient Lead Petty Officer/Travel Petty Officer (11/200*-**-****) U.S. Navy - Transient Personnel Unit, San Diego, CA o Led managed, and supervised 24 personnel in planning and organizing requirements for a daily operation of in- processing and transferring over 1,500 Sailors to the US Pacific Naval Fleet. JUPITER F BONGOLAN

5711 White Oak Mill, San Antonio, TX. 78253 619-***-**** ***************@*****.*** 3

o Responsible for and Coordinated daily muster of 7,000 sailors, travel management, facility maintenance, reviewed and determined funding and staffing requirements, and identified all activities that will be involved in providing logistical support.

o Provided 5-star customer service to 55 commands earning the Pipeline Movers Award. o Single-handedly streamlined the Flights and Travel procedures, ensuring 100% customer service satisfaction on all fronts.

o Coordinated and conducted 260 daily travel arrangements and safety briefs to ensure critical movements and workforce optimized manning fleet requirements.

o Effectively managed and inspected a 1,200 person berthing facility and upgraded furniture replacements. o Attended and provided briefings on a weekly scheduled transient readiness meeting with senior supervisors related to policy, inquiries, and issues to achieved unit readiness in forecasting requirements, analysis, and material readiness.

Continued Job Experience:

Volunteer Service Coordinator 11 /2008 - 12/2011

Cargo LCPO/CMAA/ Financial Analyst 08/2004 - 10/2008 Career Counselor 08/2004 - 10/2008

Warehouse Supervisor 06/2001 - 08/2004

Financial Analyst/Warehouse Supervisor 05/1997 - 05/2001

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