Data Entry Customer Service
Resume:
Paula Lynn
Adminstrative Support
Lawrenceburg, TN.
********@*****.***
Thank you for viewing a short summary of my aptitude and skills in Client/ Customer Support. I have much enjoyed learning and growing in this chosen field of endeavor and look forward to many more years of Client/ Patient Support as well.
I am a tenatious person with a strong work ethic.
Work Experience
Cashier/Customer Service
The Home Depot - Pualski
October 2010 to Present
I work in all areas on the cash register assisting with purchases or other inquiries related to credit cards or general merchandise.
I answer phone and direct callers, as well as some light computer entry. I have been awarded three times for
"Cashier of the Month". I thrive in the Client/ Customer relations environment. Receptionist/ Eligibility Clerk
Department of Human Services - Pulaski, TN
November 2004 to January 2006
Responsibilities
Utilizing the computer to log-in clients daily. I followed confidentiality guides for handling personal documents for filing, copying, faxing, and mail.
While answering a multi-line phone and replying to inquiries as well as directing calls. I practiced strong front desk support etiquette and was accountable for the success of clients getting appointments scheduled and informing them of the procedures and documents needed for a successful
meeting with their caseworker.
Skills Used
10-key touch, Typing. Faxing, Copying, Filing, Mail Distribution. Phone etiquette. Confidentiality relating to Client's personal information. Receptionist
Bethany Health Care Center - Nashville, TN
August 1991 to February 1992
I greeted and logged in visitors.
Responsible for multi-line phone and directing calls. Education
Certification in Medical Office Administration
San Joaquin Valley College - Visilia, California
November 2012 to May 2014
High school diploma in General Studies and Business Mcgavock Comprehensive High School - Nashville, TN August 1977 to May 1980
Skills
• DATA ENTRY (10+ years)
• 45 WPM
• COPYING (5 years)
• FAXING (5 years)
• RECEPTIONIST (3 years)
• Customer Service
• Microsoft Office, Basic Exel, Typing, Fax, Phone Etiquette (3 years)
• Typing
• English
• Microsoft Word
• Microsoft Office
• 10 Key Data Entry
• HIPAA
• Medical Records
Awards
Esthetics Certification
August 2009
I went to school at TN. Career Institute and learned the foundation and procedures of Esthetics for 10 months. I graduated from the Classroom but did not take the State Board Testing. Certifications and Licenses
Medical Office Administration
Present
Assist with intake of Patients and accepting insurance and payments. Setting appointments and referrals for procedures.
Maintain records using EMR.
Assessments
Customer Service Skills — Proficient
August 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Attention to Detail — Familiar
January 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Verbal Communication — Proficient
March 2020
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Receptionist — Familiar
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Organizational Skills — Familiar
July 2019
Arranging and managing information or materials using a set of rules. Full results: Familiar
Scheduling — Completed
May 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Basic Computer Skills: PC — Familiar
May 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Familiar
Reliability — Highly Proficient
February 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Microsoft office, basic Excel spreadsheet, copier, fax machine, typist 45 wpm; data entry 4,000 Kpm, Patient Intake; confidentiality, knowledge of Medical Terminology. 15+ working years of Customer Support, Retail, Receptionist skills such as Micosoft Office, Faxing, Copying, Client Contact to Solve inquiries, disputes.
Contact this candidate