Customer Service Sales Manager
Resume:
Steven Montgomery
Baton Rouge LA 70808
Residence: 225-***-**** ***********@*****.*** Cell: 225-***-**** PROFILE
Revenue/Profit Growth ~ Market Expansion ~ Sales Leadership Highly motivated, top performer with a track record of growing sales, building strong client relationships, and strengthening market share. Articulate and persuasive with excellent communication skills to easily establish rapport and develop trust with a broad range of personalities. Consistently exhibits a competitive spirit; achieves goals through commitment to developing and closing key opportunities; providing high levels of service, profitable solution development, and value creation. EXPERIENCE
AREA HOME LENDING – Baton Rouge, Louisiana
GUARANTEED RATE INC. – Baton Rouge, Louisiana
MOVEMENT MORTGAGE - Baton Rouge, Louisiana
FAIRWAY INDEPENDENT MORTGAGE – Baton Rouge, Louisiana RICHARDS HONDA – Baton Rouge, Louisiana
GERRY LANE CADILLAC – Baton Rouge, Louisiana
McCALL MONTGOMERY REAL ESTATE/KELLER WILLIAMS – Baton Rouge, Louisiana MERCEDES BENZ OF BATON ROUGE – Baton Rouge, Louisiana AUDUBON FORD / AUDUBON IMPORTS – Baton Rouge, Louisiana Sixteen years of progressive responsibility and achievement, 1990 to 2006 Loan Originator, Area Home Lending (2017–2022)
• Prospected new mortgage lending opportunities.
• Developed and maintained successful relationships with business referral sources.
• Communicated with and advised clients and partners during various stages of the loan process
• Provided underwriting with complete and accurate loan applications.
• Ensured exceptional client experience by overseeing loan process from origination through Branch Manager, Guaranteed Rate (2016 – 2017)
• Start new Branch in Baton Rouge and Shreveport
• Developed and Maintained successful relationships with business and referral partners
• Recruit and developed Loan officer relations both inside and outside the branch.
• Provided Marketing opportunities and managed daily operations of the Branch Market Leader, Movement Mortgage, LLC (2014 – 2016)
• Developed and maintained successful relationships with business and referral partners
• Recruited and developed Loan officer relations both inside and outside the branch.
• Provided Marketing opportunities and managed daily operations of the Branch
• Helped grow Market share and growth of branch from startup to 5.7 million per monthly production.
Service Drive Manager, Richards Honda (2012 – 2014)
• Managed responsibility to make sure customers receive consistent, timely and accurate service. Put together a team of high-performance individuals who can follow the procedures and processes of the company. Responsible for increasing customer satisfaction and increase sales.
Service Advisor, Gerry Lane Cadillac, Saab (2011 – 2012)
• Responsible for maintaining high customer service and interacting with clients and mechanics in the service and repair of the clients vehicles, Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
Realtor, McCall Montgomery Realty/Keller Williams Premier Partners (2010 – 2011)
• Managed sales of residential and commercial real estate, Managed the listing and marketing of real estate transactions.
• Handled Human Resources activities including training, pay plan and personnel decisions for McCall Montgomery Real Estate.
Sales Manager, Mercedes Benz of Baton Rouge (2008 – 2010)
• Managed daily operations of the Mercedes-Benz dealership for new and pre-owned sales, including interacting with Mercedes-Benz of North America for marketing and inventory control.
• Handled Human Resources activities including training pay plan and personnel decisions. Service Advisor, Mercedes Benz of Baton Rouge (2007 – 2008)
• Responsible for maintaining high customer service of the Mercedes Benz Service department and interacting with clients and mechanics in the service and repair of the clients vehicles. Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Outside Sales Rep, Vital Link Home Health (2006-2007).
• Was marketing liaison between medical clinics and Hospitals and Vital Link Home Heath Care. Included developing relationship with Doctors and Administration staff. General Manager, Audubon Ford – Imports (1998 – 2006)
• Directed overall operations and marketing of Ford and Mercedes-Benz dealership sales, service, parts, and Body Shop, including supervision of 175 employees. Maintained direct contact with corporate headquarters for marketing and inventory control. Managed monthly budget of $80K for advertising and marketing of all departments.
• Trained and motivated new and pre-owned sales department staff and management team.
• Key Accomplishments:
• Increased year-over-year volume and profit for this large volume dealership during 1998 to 2003.
• Led dealership in being honored by Ford Motor Company with the “President’s Award,” its highest honor for customer sales and service satisfaction, 2001. General Sales Manager, Audubon Imports (1992 – 1998)
• Managed operations and marketing of the Mercedes-Benz dealership sales and service, including interacting with Mercedes-Benz of North America for marketing and inventory control.
• Handled all Human Resources activities including pay plan and personnel decisions.
• Key Accomplishments: Increased vehicle sales on average of 10 per month to 31 per month. Finance Manager, Audubon Ford (1990 – 1992)
• Planned, organized, and executed activities of new and pre-owned Finance and Leasing Department.
• Trained sales personnel, and sold finance products to clients and businesses. EDUCATION & TRAINING
BS, Business Administration, 1990 Northwood University, Cedar Hill, Texas Professional Training: Completed numerous product and technical training classes Star Certified from Mercedes-Benz in Service, Sales and Sales Management. Joe Verde Sales Training.
PROFESSIONAL ACTIVITIES
Board Member, Louisiana Automobile Dealers Association, 2000-2004 Baton Rouge New Car Dealers Association
President, 2002-2003
Secretary and Treasurer, 2001
Contact this candidate