Data Entry Care Representative

NANCY KESLING LEBRUN

*** ****** ***** *****

Virginia Beach, VA 23452

Cell: 757-***-****

Education Kee Business College Graduated 2003

East Stroudsburg State College 1977 Spring Semester

Montclair State College 1976 Fall Semester

Ridgefield Park High School Graduated 1976

Summary I am currently retired. I have worked in a medical office where my experiences have encompassed many facets of the medical field dealing with the administrative side of the practice and interacting with managers, physicians, credentialing, accounts payable, and many other departments within the Sentara System.

Experience EVMS Jones Institute and ENT Surgeons

EVMS Norfolk Campus

Colley Avenue, Norfolk, VA 23507

April 2018 - March 2022

Patient Care Representative

Front desk, Customer

Service, EHR, scheduling

Sentara Vascular Specialists

397 Little Neck Rd, Virginia Beach, VA 23452

May 2007 – September 2017

●Patient Care Specialist: Administrative assistant for the Physicians and APC’S with duties including:

Maintaining the physicians’ office schedules in EPIC, the office calendar, and the physicians’ personal calendars

Hospital Credentialing liaison for new providers and reappointment applications for established providers

Physician reimbursements for CME conferences, Society memberships, books, mileage, and other assorted expenses

Responsible for Physician license, DEA, and ACLS renewals and updates

Maintenance of Physicians’ Monthly PAL

Weekly Deposit Log check for all locations

Working closely with management to troubleshoot issues that may arise

Liaison for Practitioners’ cell phones and pagers

Responsible for ordering and maintaining Lab coats, kitchen supplies, and coffee

●Patient Care Representative: multiple offices with over 15 surgeons. Duties include:

Customer service; check-in; collecting co-pays though Virtual Merchant & IDX

Entering demographics and insurance

Computerized chart preparation and maintenance in SRS

Check-out; scheduling appointments; scheduling tests at area hospitals; pre-authorizations; pre-surgery insurance eligibility

Appointment confirmations

Daily close of all monies

Traveling to other offices

Training of new employees

Center for Heart & Vascular Studies

1531 Amberley Forest Rd, Virginia Beach, VA 23453

October 2006 – April 2007

●Front Office: cardiology office; check-in; check-out, customer service; collecting co-pays; insurance and demographic updates; telephones; writing scripts; scheduling outside tests; chart preparation; appointment confirmation; medical records; follow up all patient messages.

Holland Road Family Practice

451 Edwin Drive, Virginia Beach, VA 23452

April 2005 – October 2006

●Front Office: busy family practice with four doctors; check-in; patient demographics; medical records; telephones; patient scheduling; collecting co-pays; coordinating ICD-9 codes with CPT codes; check out; daily balance and deposit.

Greenbrier Family Practice:

1021 Eden Way N, Suite 109 Chesapeake, VA 23320

January 2004 - April 2005

●Receptionist: telephones; patient scheduling both in and out of office; writing and faxing orders for X-rays; ultrasounds, mammograms, CT scans, and MRI’s; medical records requests; follow up of missed appointments; data entry of demographics; data entry of diagnostic and procedure codes; collection of co-pays; balancing of monies for daily close; opening all mail; filing; preparing superbills; and customer service.

21st Century Care Systems

324 Southport Circle, Suite 102 Virginia Beach, VA 23452

October 2004 – November 2004

●Medical Biller: data entry of demographics, insurance information, diagnostic codes, and procedure codes; posting patient payments; filing HCFA forms both manually and electronically.

Food Lion, Inc

Shipp’s Corner, Holland Rd, Virginia Beach, VA

March 1988 – August 2003

.

●Assistant Front End Manager/Bookkeeper: management of all cashiers and front end personnel on duty; counting of all cash tills; completing deposits; closing out of all monies at day’s end; reconciling all accounting discrepancies; customer service; refunds; customer complaints; advising employees of proper company policy; hiring of new employees.

●Health and Beauty Aids Clerk: ordering, stocking, and maintaining proper inventory levels; building related displays; resetting sections according to new plan-o-grams

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Other Pursuits I am a published Author with five Romance Novels currently available on

Amazon.

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