+63-969******* adsyxf@r.postjobfree.com

#** ********* ******, ******** *, Malabanias, Angeles City, Pampanga

A highly spirited and goal driven individual, seeking for a productive post related to office management/secretarial/administrative/customer service where my knowledge as well as my abilities in providing efficient assistance be utilized. A position that could draw opportunities for me to apply my acquired experiences and more so contribute to the growth and development of your reputable organization-influencing/encouraging others to become better creating a much productive environment.

WORK EXPERIENCE

FEBRUARY 15 TO AUGUST 31, 2022

CUSTOMER SERVICE REPRESENTATIVE

T-MOBILE U.S.ACCOUNT

ALORICA-CLARK PAMPANGA, PHILIPPINES

TAKES INBOUND CALLS FROM U.S.A

Assist customers with their concerns of different kinds such as billing, devices, payments

and other relevant concerns.

Manages tracker in real time.

Tracks follow up calls.

2018-PRESENT

CHURCH VOLUNTEER

Every Nation Qatar

To assist in church related activities such as spiritual growth, administrative assistance and crafts.

JUNE 2021-SEPTEMBER 2021

ADMINISTRATIVE ASSISTANT

TRANSACT L.L.C-Doha State of Qatar

To assist clients with their visa application under corporate account.

Responsible for both email and telephone inquiries.

Assess submitted application forms and necessary requirements.

Maintain client database including status in a step-by-step procedure and settlements.

2014-2017

PRIVATE TUTOR

Doha, State of Qatar

To assist the students in creating an appropriate attitude towards their studies preparing them for the big school. Helping them enjoy learning with lesser stress.

Guides students with their homework including some projects and provides a daily review and advance study of their lessons.

Motivates and encourages students that they can always do better.

Creates rapport with the students providing them a comfortable atmosphere.

Guides and teaches them good moral values.

2014-2015

RECEPTIONIST/SECRETARY

INTERNATIONAL FOOD CONCEPT- Doha, State of Qatar

To ensure all calls are being well mannered attended to and documents are carefully handled with confidentiality.

Storing, filing, sorting and managing files accordingly.

Copy, scan and edit documents as per instruction.

Assists the accounting department in terms of collections and follows up on pending ones.

Ensures all orders from different locations are being processed carefully following company protocols.

Handles telephone calls and connects them to the concerned person.

Ensures all office supplies are ready and available at all times.

Responsible for updating the monthly training calendar as per the details provided by the Training Manager and ensures to send it out to all outlets concerned.

Assists Procurement Department in their LPO’s and filling them accordingly.

2012-2013

RECEPTIONIST

QSHIELD-Doha State of Qatar

Provide receptionist duties in behalf of QShield, greets visitors and handling high-volume of incoming calls through the switchboard to facilitate client services. Performs secretarial assistance to the finance department and other superiors. Filling and sorting documents.

Ensures files are well organized as per departments, purposes and dates for future easy access.

Sets meetings and appointments of the managers if/when necessary.

Storing, filing, sorting and managing files accordingly.

Copy, scan and edit documents as per instruction.

Keeping track of the calendar concerning meetings, trainings, appointments to remind the direct superior about it.

Handle overflow work from QShield Team as requested by management, including word processing, data entry, copy/scanning services, mail and fax services.

Answers phone inquiries and responds to emails.

Prepares correspondence as needed.

Maintains professional phone etiquette-note taking from the caller to the recipient.

Manage the reception area, greeting and directing all visitors, vendors and clients.

Provide concise, clear and timely communication to clients and the team.

Keeping both office and pantry supplies sufficient enough to run the office operations in avoidance of delays.

Provides necessary daily, weekly to monthly reports to management as requested.

Prepares and maintains employee contact lists and emergency contact information.

Coordinates pick-up and sends courier packages for the team.

Secures database of all incoming and outgoing documents.

Supervises the office boy and executes necessary instruction to maintain a well-organized office.

Responsible in purchasing office furniture and furnishing

Secures lists of necessary stationery & kitchen supplies to avoid over spending.

Requests stationery printing of letterhead, envelope, business cards and others.

Coordinates office expenses with the finance team.

Facilitate team work to promote a healthy work environment.

Interacts with the IT consultant on behalf of the personnel to quickly resolve IT issues.

Operates and maintains photocopiers, fax machines, shredders, and other office machines.

Coordinates with the suppliers/vendors.

Responsible for processing insurance claims and follows up on whatever is pending.

Keeping clients and vendors database up to date.

2008-2012

SEPHORA AMBASSADOR

SEPHORA-Doha State of Qatar

To carry out Sephora image in all aspects projecting simplicity and elegance.

Meet and greet customers.

Perform administrative duties at the back office.

Keep track of the merchandise, Receive deliveries and swiftly display it in the store with strict compliance to the brand guidelines.

Maintain customer database including follow ups, promotions and new products.

EDUCATION

B.S. TRAVEL AND TOURISM - 2003

Background in Business Management

Completed practicum at VARIG BRAZILLIAN AIRLINE -2004

-Ticketing Officer

SKILLS

Knowledge in

Administrative function

Inventory and Budget Control

Supply Management (office supplies, equipment, machines, etc.)

Calendar Management

Office Equipment such as Fax Machine, telephone switchboard, Copier etc.,

Coordinates with the courier for both outgoing and incoming parcels.

Microsoft Office (Word, Excel, PowerPoint)

Operates Avaya, Atlas, Grand Central and Samson

PERSONAL INFROMATION

Date of Birth: August 02, 1980 Age: 41 y/o Civil Status: Married

Judith Marte Miranda

JUDITH MARTE MIRANDA

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