Customer Service Representative

ANGELICA T. BONNER

***** ******** ** ** **** Texas 79936 ************@*****.*** 915-***-****

OBJECTIVE

To find an opportunity that will allow me to demonstrate that I am a hard-working individual, who is anxious to increase my knowledge, therefore become an asset to the company.

SKILLS & ABILITIES

Customer Service Skills Multitasking Familiarity with computer software

Problem Solving Sales Pay Roll

Time Management Accounting Store Displays

Balance Registers Deposits Service & Support

EDUCATION

VISTA COLLEGE, EL PASO TEXAS

SEPTEMBER 2012

Business Administration Diploma

EXPERIENCE

CIGNA CUSTOMER SERVICE REPRESENTATIVE, HGS

MARCH 2020 – PRESENT

Responsible for answering calls from Cigna insurance customers concerning claims and procedure pre-authorizations.

CUSTOMER SERVICE SALES SUPPORT, EMPIRE-TODAY

JANUARY 2017-JANUARY 2020

Responsible for addressing customer issues and complaints in an effective and professional manner, assisting customers with payments, adding additional line of service, troubleshooting customer’s devices associated with the company, advocating new and beneficial promotions in respect to the customer first contact, take application for credit applications take payment from installers

AT&T CUSTOMER SERVICE & SALES REPRESENTATIVE, ALORICA DECEMBER 2015 – AUGUST 2016

Responsible for addressing customer issues and complaints in an effective and professional manner, assisting customers with payments, adding additional line of service, troubleshoots customer’s devices associated with the company, advocating new and beneficial promotions in respect to the customer, assisting with bill interpretation, and performing Direct TV Satellite sales.

ASSISTANT MANAGER, DOLLAR GENERAL

FEBRUARY 2012 – NOVEMBER 2015

Responsible for providing excellent customer service as an assistant sales manager, in charge of store merchandise, inventory, stocking items, facing products, checking merchandise codes, placing newer items at the store front, cash register balancing prior and post shifts, received customer payments by cash, check, credit card, vouchers, and automatic debits, issue receipts, refunds, credits and correct change to customers, supervised three staff members, develop work schedules, and close store at the end of the day.

REFERENCES Available Upon Request

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