Customer Service Representative

JY

JONNET YORK

**********@*****.***

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in [Type] regulations and procedures.

Customer relations

Problem-solving abilities

Inbound and Outbound Calling

Business development understanding

System implementation

Cold calling

Check processing

Verizon Wireless Atlanta, GA

Agent Services Representative

11/2021 - Current

Improved customer service wait times to mitigate complaints. Set up and activated customer accounts.

Relayed customer feedback to cross-functional teams to improve products and services.

Mentored new employees on procedures and policies to maximize team performance.

Trained new hires on products and services, best practices and protocols to reduce process gaps.

Liaised cross-functionally to develop operational improvement initiatives. Rolled out operational improvements and solutions to deliver top-notch customer service.

Organized client contracts, records and reports to strengthen traceability. Exceeded company productivity standards on consistent basis. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Consulted with customers to resolve service and billing issues. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Made outbound calls to obtain account information. Summary

Skills

Experience

Explained benefits, features and recommendations to maximize client retention.

Answered inbound calls, chats and emails to facilitate customer service. Strengthened membership loyalty, executing flawless customer service and account management.

Worked with local and national accounts to facilitate [Type] sales. Assisted customers with making payments or establishing payment plans to bring accounts current.

Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments. Club Bolts Atlanta, GA

Manger/ Sever

01/2014 - Current

Greeted customers, answered questions and recommended specials to increase profits.

Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Trained new employees on restaurant procedures and plating techniques. Cleared table and bussed dishes to allow for quick setups. Maintained accuracy while handling payments, giving change and printing receipts to customers.

Documented food orders and ran items to guest tables in dining room. Took orders, calculated charges, issued table checks and collected payments from customers.

Walmart Lithonia, GA

Security Officer/Door Greeter

06/2019 - 06/2021

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations. Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

Monitored premises and recorded activity in daily officer reports. Determined and maintained successful [Type] and [Type] policies. Atlanta Technical College Atlanta, GA

Some College (No Degree) in Hospitality Management Education and Training

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