Data Entry Customer Service

sandra dasilva

**** ******** ***** *******, **, 95380 209-***-****

Education: Merced Junior College, Merced

Experience:

Heady Homels Modesto June 2020-

Present

Scale House;

Answering/calling/emailing brokers to schedule pick up with great customer services

Creating weight cert in Nutwear

Running report on schedule/released/dispatched in Nutwear

Incoming/outgoing UPS,FED X, AMAZON, etc.

Performant Recovery Inc. Lathrop December 2019-Present February 2020

Customer Service;

Answering/calling phones returning messages

Collection; little to millions.

Processing payment

Working with computer programs TLOW, Artiva, Skill Port, Round Cube

Foster Poultry Farms, Livingston CA September2006-

March 2019

Security Dispatcher;

· Monitor alarms; notify the correct people when alarm goes off. Dispatch ambulance/fire truck response when needed, keep records, and write reports, data entry, track times, view cameras throughout the property. Use two-way radio and other devices to communicate, and give direction

· Issuing key card to employee in the Win Pack Program, with the correct forms and procedures

· Making new account alarm codes, gathering all contact information into the Micro Key Millennium

Foster Poultry Farms, Turlock CA December 2005-September 2006

Inventory Maintenance Clerk Plant II;

· Receiving parts in the S.A.P, and issuing parts on my shift.

· Created new inventory sheets.

· Sending out packages UPS, FedEx on returned items.

· Calling vendors to get status of the Purchase Orders.

Foster Poultry Farms, Turlock CA October 2005-December 2005

Shipping and Receiving Clerk;

· Answer phones.

· Data entry.

· Pack out

· Prioritize loads for receiving as needed.

· Prepare all necessary shipping documents accurately, input product codes, case amount into WMS, SAP system.

Orangeburg Medical Group, Modesto CA April 2004-September 2004

Medical Receptionist;

· Responsible for answering phones, making appointments.

· Worked closely with patience in completing all required paper work necessary.

· Update all personal account information.

· Verify patient insurance.

· Verify patient appointment for the following day.

· Checking in patient while taking massages for Doctors.

McDonalds, Turlock CA April 1994-August1999

2nd Assistant;

· Responsible for managing all aspects of production food safety, quality, cost, man labor, sanitation through the supervision of 30 restaurant employees on my shift.

· Responsible for all money handling, deposit, safe balancing on my shift.

· Responsible for end of the month inventory, profit and loses. Ordering supply-product, open/close store operations, cross training of employees, while initiate quality customer service.

· Assisted store manger/owner operator for a major location project. Installing entire restaurant with all new equipment, doing a test run while working on a deadline to open store.

Special Training Skills

· Excelling as a First Time Manger 1996 Trilingual-Portuguese, Spanish

· Food Safety Training Program 1997 Multitask able

· Conflict Management and Confrontation Skills 1998 Computer, fax, copier knowledge

· Maintenance for Mangers 1998 Think fast under pressure

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