SUSAN J. WILKINSON

214-***-****

adsyw6@r.postjobfree.com

QUALIFICATIONS / SKILLS

Administrative and accounting in banking, energy, and retail industries

Customer service/sales

Legal documentation production

Microsoft Office, Oracle, Access, SharePoint, AMS, Five9, and Westlaw

EXPERIENCE

Customer Success Specialist – Shop LC, Austin, TX – 12/16 to 1/21

Assist customers with purchases, payments, billing, and technical support through AMS,

Oracle, and website. Researched products extensively First Call Resolution. Exceeded sales and registration goals consistently above 90%. Researched and developed Knowledge Base information through Oracle for website. Top customer service agent for 4 consecutive months.

Corestaff Contract Agency Positions – 3/15 to 11/16:

Loss Data Coordinator/Specialist – Marsh and McLennan, Austin, TX

Processed loss run reports through Access/Mdocs portals for major companies.

Produced Excel reports for special requests from client, carriers, and brokers.

Managed emails and files relating to reports. Efficiently managed processes and resolved problems.

Receiving/Special Order Assistant – Amplifier, Austin, TX

Received and located special orders through WMS inventory system and Cycle Count Maintenance. Processed high-volume orders to meet deadlines.

Processed inventory for audits.

Office Services Legal Assistant - Jackson Walker, Austin, TX

Processed legal documents and mail for distribution to clients and lawyers under deadlines. Tracked client/matter billings. Set up meetings and luncheons and maintained supply inventory.

Business Account Administrator – Advantage Sales and Marketing, Austin, TX

Administered claims, deductions, and reconciliation processes through portals in GenWeb and RetailPro. Maintained communication flow and served as liaison for the sales team. Interfaced with the clients to ensure outstanding customer service.

Accounts Payable Associate – Backwoods, Austin, TX – 1/14 to 3/15

Matched, coded, and processed invoices, credits, repairs, and warranties for 9 stores.

Input invoices into Business Works for weekly payment and balanced 100%. Reviewed statements and resolved issues with the vendors and store managers.

Page 2 – Susan J. Wilkinson

Loan Documentation Specialist - OneWest Bank/Randstad, Austin, TX – 1/13 to 3/13

Reviewed and analyzed loan modifications resulting in foreclosures and bankruptcies.

Proved accuracy of the auditor’s test fail reasons. Pulled information from Excel, SharePoint, MSP, Lending Portal 1, LPS, and Outlook to process reports daily reports.

Resources Manager – Robb & Stucky, Plano, TX – 5/00 to 3/09

Knowledge leader for more than 40 designers, requiring in-depth research and information to facilitate sales goals. Coordinated with over 200 vendors ensuring sales aids were available, organized, and updated. Trained groups of new hires for efficient use of the resource center. Set up 3 new stores resulting in on-schedule grand openings.

Headed up new health program for the employees. Earned Associate of the Month, March 2003.

Accounting/Payroll Specialist - JCPenney Home Office, Plano, TX - 9/92 to 4/94

Processed financial reports relating to sales, earnings, retail equity, and inventory. Processed daily payroll for more than 3,000 home office employees, which included changes, garnishments, tax and benefit calculations, bonds, and vouchers.

Met daily deadlines and balanced against the accounting office with 100 percent results.

Administrative/Accounts Payable Assistant – Oryx Energy, Dallas, TX – 3/85 to 7/91

Edited and processed detailed audit reports for presentation to inter-company management. Audited invoices for proper coding and discounts, and processed payments. Assisted with the conversion of 10 district offices into the corporate office.

Administrative Assistant/Energy Operations - RepublicBank, Dallas, TX – 1/84 to 12/85

Prepared commercial financial statements, Letters of Credit, and electronic funds transfers for the Energy Operations Department.

Administrative and Accounting Assistant – USBancorp, Portland, OR – 7/80 to 1/84

Prepared commercial loan participation portfolios, processed statistical reports, processed electronic funds transfers, and reconciled foreign bank accounts.

Retail Associate/part time – Macy’s, Cedar Park, TX – 10/12 to 12/16

Promoted and processed purchases, balanced registers, and managed merchandise.

Consistently met or exceeded sales goals. Received Empowerment Award of the Month.

EDUCATION

Bachelor of Science - Oregon State University

Paralegal Certificate - University of Texas Austin

Accounting Courses – University of Texas Dallas and Richland Community College

Certificates – AIB (Banking), Sales and Marketing, Insurance, and Petroleum

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