Sylvia Ayon Tovar

310-***-**** email: adsyw1@r.postjobfree.com

OBJECTIVE To obtain a challenging position in a progressive company, which can utilize my experience while

providing an opportunity to expand my professional skills, in which rewards good work and a commitment of

excellence. Over 18 years of Customer Service Experience.

SKILLS AND HIGHLIGHTS

•Bilingual English/Spanish

•Clerical/Operator Skills

•Proficient in MS Word, Excel, Outlook, AS400, and Oracle

•Post payments

•Skilled as Phone operator /20 line phone system

•Data Entry

•Accounts Receivables

•10-key by touch

•Type 40 wpm

•Customer Service Orientated

PROFESSIONAL EXPERIENCE

YOUNG’S MARKET CO. LOS ANGELES, CA SEPTEMBER 8, 2008-PRESENT

Customer Service Clerk

•Receptionist

•Answer all incoming calls

•Greet and direct visitors to destination

•Sort documents, file invoices

•Proficient in MS Word, Excel, Outlook, AS400, Oracle

•Customer/Salesforce order processing

•Respond to high volume of emails

•Assist internal and external customers

•Release Block/Reserved items

•Prioritize and organize daily work responsibilities

•Chains Customer Service Experience

•EDI order processing

•Schedule delivery appointments via email and 3rd party websites

•Meet order deadlines for timely deliveries

•Product knowledge of wine and spirits

•Multi-tasker

•Team player

ACE BEVERAGE CO. LOS ANGELES, CA 2006-2008

Receptionist

•Answer all incoming calls

•Provide general information

•Sort documents, file invoices

•Operator/ 20 line phone line system

•Provide information to truck drivers and salesmen by Nextel radio

•Greet and direct visitors to destination

•Process invoicing for vendors and salesmen

•Perform miscellaneous duties as assigned

RAINBOW MEALWORMS INC. COMPTON, CA 2002-2006

Customer Service Representative

•Sort documents and review for accuracy

•Prepare routine data entries and verify invoices

•Respond to inquiries by telephone and in writing

•Assists in ordering, care, maintenance, utilization of department equipment, supplies, and inventories

•Establish new accounts for vendors

•Process Accounts Receivables

•Performs miscellaneous duties as assigned

J&A SUPPLY CO. LOS ANGELES, CA 2001-2002

Office Clerk

•Provide administrative and clerical support

•Answer telephones

•Provide general information

•Greeted and directed visitor to proper destinations

•Maintained log of inquires as needed

•Opened and routed incoming mail

•Distributed correspondence and other material to department staff

•Performed a variety of routine typing assignments that included drafting basic correspondence, printing labels and reports

•Prepare and Process invoicing for vendors

•Ordered, stocked and distributed office supplies as needed

EDUCATION SOUTH GATE, CA SOUTH GATE HIGH SCHOOL

Diploma

Excellent references available upon request

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