Customer Service Assistant Manager

Natasha Thomas

Customer service and Sales

Education

Argosy University online Division

****-**** ****** ******* ********** in Psychology

Last GPA was 3.32

Experience

**/****-**/****

Commercial Specialist • Auto Zone, Aliquippa PA • 724-***-****

Works with the Store manager and CSM to develop and maintain positive relationships with commercial customers by managing the acquisition and delivery of products, providing ongoing customer service, and maintaining expert knowledge on parts and inventory. While ensuring maximum productivity, drives commercial sales, controls expenses, shrink, and remains compliant with company procedures in accordance to AutoZone's expectations.

08/2010-10/2013

Assistant Manager • Vocelli Pizza Hopewell • 724-***-****

Leading a team to adhere to company standards and service levels to increase sales and minimize cost, including food, beverage, supply, utility, and labor cost. Good sanitary practices for food handling, general cleanliness, and maintenance of the restaurant.

2000-2008

Call centers such as • Telespectrum Worldwide Inc., Great Eastern Resorts, O.S.I, Reese Teleservices, Temp for Verizon Wireless

During my time with these companies, I worked on various campaigns. Including local and long-distance telephone services, credit card services, identity theft protection services, collections, customer retainment, burial plots, as well as setting appointments for in home vacuum cleaner demonstrations. I worked with auto dialers, along with manual systems. Much of the time was outbound calling, often cold calls. However, there were also inbound calls with some of the campaigns.

Key Skills

Excellent time management

Effective listening and problem

Solving

Great sales ability

About myself

I have often been recognized as a top seller. I am comfortable working in fast paced, high stress situations. I am self-motivated and can work well on my own. However, I thrive on criticism whether it be good or bad. Eager to learn new things, as well as new ways to do old things.

Can easily adapt to changes

Worked with many programs such as, Microsoft Office, Znet, Next part, Point of sales, along with various others.

Since leaving my last position

I have assisted with the start up of a mechanic repair business. By filing all legal documents for permits, certificates, insurance and licensing.

References

Danielle Baron 724-***-****

Sylvia Mann 724-***-****

Edward Sivy 724-***-****

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