Nursing Assistant Customer Service

Career Objective:

A dedicated and experienced professional with a unique combination of strategic planning and hands-on experience to be an asset to any organization she is part of. A passionate employee who seeks to contribute her personal and professional skills to aid these experiencing special circumstances.

Core Skills and Abilities:

Self-motivated and initiative-taker individual who strives to achieve excellence

Quick learner with high motivation to advance to new challenges

Strong belief in providing aid and assistance to these who are disadvantaged

Excellent computer skills, proficient with most programs and ability to learn new ones

In-depth experience in working with individuals from all backgrounds and economic classes

Ability to independently research, analyze, interpret, and enforce applicable laws and regulations, at multiple levels, as it pertains to benefits and compensations

A proven team-player and excellent collaborator between organizations

Multilingual with fluency in foreign languages: Arabic (official language and multiple dialects), Berber (North African) and French

Work Experience:

oInterpreter / Office Manager – March 2017 to June 2018

Aboda, Woodinville WA

Responsible for establishing and maintaining relationships with clients and organizations

Scheduled property tours for clients and coordinated special needs and requirements

Trained new employees and supervised their performance throughout their probation period

Conducted audits and quality control to ensure maintaining high standards of the industry

oSales Associate – July 2012 to December 2015

Seattle Goodwill, Marysville, WA

Provided advice to clients regarding products or services and explained the use and advantage of merchandise to customers

Performed production tasks according to standards, operating procedures, and store guidelines

Trained and guided junior associates in their assigned duties as needed

Coordinate with Production Manager to prioritize and schedule work orders to meet deadlines

Attend job trainings related to production, equipment operations and professional growth

Completed daily assigned tasks to meet production volume and schedule, as well as balancing till and printing daily reports

oEmployment Training – January 2012 to June 2012

Goodwill, Seattle, WA

Performed quality assurance on internal operations while improving computer, administrative and communication skills.

Assisted office manager with research and source external training as directed and source professional venues for training and recruitment.

Arranged hospitality, orientation and sponsorship for new recruits and trainees.

Recommended changes to systems and procedures to improve the efficiency and productivity

oOffice Manager & Investment Specialist - September 2007 to May 2011

LNHC Corp, Bouira, Algeria

Organized office operations and procedures; preparing payroll; facilitating correspondence; designing filing systems; reviewing and approving supply requisitions

Managed organization’s stocks and investments in accordance with national guidelines and guidance

Provided historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of administrative and financial records

Kept organization leadership aware of financial management, by reviewing and analyzing reports, summarizing information and identifying trends

Achieved financial objectives by preparing annual budgets, scheduling quarterly expenditures, analyzing variances, and making appropriate actions.

oSales Associate / Shift Lead, January 2001 – July 2004

Bouira Supermarché, Bouira, Algeria

Manned the register and conducted payment transactions for customers and maintained sales records for inventory control

Provided advice to clients regarding products or services and explained the use and advantage of merchandise to customers

Managed staff, established work schedules, assisting with hiring and training of new staff upon promotion to team lead.

Education, Certification & Training:

EKG Program (2015); Nursing Assistant Program (2013), Everett Community College, Everett, Washington.

Advanced English as a Second Language (ESL) program, Everett Community College, (2011).

Associates Degree, Administrative & Financial Management, Institut Nationale Specialized in Vocational Training (INSVT), Bouira State College, Algeria, (2007).

High School Diploma, Houari B. High School, Bouira, Algeria (2001).

Special Skills:

Native fluency (speaking, reading and writing) in: Berber (North Africa), Arabic (North African & Middle Eastern dialects) and French.

International experience in customer service.

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