Center Representative Call

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

EDUCATION

DEETTA 816-***-****

**********@*****.***

Kansas City, Missouri 64128

Hardworking Call Center Representative with excellent customer service skills and advanced conflict resolution prowess. Quality-driven and reliable with relationship-building strengths honed over [Number] years in customer-centric roles. Maintains detailed and accurate records and complies with established policies and scripts. Caller accomodations Quality control Call logging

Database research New teller training

Call Center Representative

Results CX, Kansas City, Missouri, Mar 2022 - Current

• Answer the phones for home Depot. Solving any issues a customer has with online orders. Documented customer transactions, processed payments and conveyed delivery information.

•

• Reviewed contract terms to determine eligibility for replacements or refunds. Accepted high volume of inbound customer calls and maintained performance levels with strong call control skills.

•

Diploma

Central High School, Kansas City, Missouri, May 1986