Customer Service
Resume:
Doris Burgos
Alexandria, Va ***15
*********@*****.***
OBJECTIVE
To obtain a position in a customer service related environment
Specialized Training
Cashier Training Institute,
Receptionist Certificate
New York, NY
Education
James Monroe HS
Bronx, NY
H S Diploma 82
Specialized Skills
Hardware: Fax Machines, IBM, Microsoft PCs and compatibles, Laser printers, Copiers, ACD phones, Meridian phone systems, Cisco Phone Systems, Switchboard operator. Fax Machines.
Software: Windows 10, Microsoft Excel, Word, Access, Support Trak, Aurum Software Operations, Novell GroupWise, Lotus Notes, Outlook, Windows/NT
Professional Qualifications: experience with disbursements coversheets, short form policy, unreleased trusts, customer service, data entry/numeric; over twenty years of Office experience and, ability to speak both English and Spanish fluently.
Employment History
AMERIPRISE FINANCIAL CORP
SSC Temp/Receptionist
Temp position Feb 2008 - Dec 2008
** Responsibilities included: Operation coordinator, Sales support coordinator for financial advisors, general office duties, including answering incoming client calls, copying, faxing and mailing,
and creation of Excel database files.
WOODBRIDGE PEDIATRICS LTD
Front desk/Receptionist
July 2007 TO Sept 2007
** Responsibilities included: Answering incoming calls, making appointments for clients, processing co-payments, filing, creating daily reports.
EASTERN ATLANTIC TITLE
Disbursement Assistant/Receptionist
October 2000 to October 2005
** Responsibilities included: Disbursement of assistant organized checks with payoffs, sending out loan packages, creation of disbursement sheets for funding, Fairfax coversheets recordings,
Certificates of Satisfactions for mortgages; Office supply manager, including handling the ordering of copy paper, toner, and all break room supplies.
MCBRIDE/TRACOR ENTERPRISE SOLUTIONS, INC.
Customer Service Representative/Receptionist
February 1998 to May 2000 (Temporary Employee from October 1997)
** Responsibilities included: Handling government contracts, performing Returned Materials Authorizations (RMA), including tracking, reconciliation, and verifying that customer received and/or
returned equipment; Also, performed call reporting and analysis, program reporting and analysis, verified maintenance for hardware and software support, IT hotline calls and software upgrades
maintenance.
MADISON SQUARE BOYS AND GIRLS CLUB OF AMERICA
Receptionist/Counselor/Security
September 1993 to March 1997
** Responsibilities included: Serving as an assistant day camp director, creating activities for children ages 10 to 14; Responsible for camp security.
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