Center Representative Data Entry
Resume:
December **** to
Current
September **** to
December 2021
July 2020 to
August 2021
Summary
Enthusiastic and well-developed administrative skills in team communication, bookkeeping and scheduling. Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment. Skills
Database entry
Schedule management
Spreadsheet development
Billing and invoicing
Technologically savvy
Microsoft
Data entry documentation
Records management systems
CRM and office management software
Organization and efficiency
Multi-line phone systems
Strong problem solver
Administrative operations
Social media management
Phone call answering
Experience
Exp Realty Brokerage
Mississauga, ON
Office Administrative Assistant
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Booking / Confirming appointments through Broker Bay. Offers - preparation of offers, amendments, waivers nd other related forms/documents.
Upload listings and make changes to the Multiple Listing Service (MLS) system. Handling Deposit cheques offers and listings.
Maintain social media and website
Handle all transaction paperwork
Basic Marketing of Properties : Mass email's to database, Facebook,Instagram etc. Design and create physical marketing campaigns ( flyers, landing Pages, emails ) Nordia
Toronto, ON
Customer Service Representative
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Assisted customers in making payments on accounts and setting up payment plans. Collected customer feedback and made process changes to exceed customer satisfaction goals.
Answered plenty of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information. Maintained up-to-date knowledge of product and service changes. Wilson Blanchard Management
Etobicoke, ON
Administrative Assistant
Organized and maintained filing and document management systems by coordinating, archiving purging files.
Jasleen Kaur
Brampton, Ontario L6X 1C2
****************@*****.***
September 2019 to
June 2020
May 2021
May 2019
May 2018
Processed invoices and expenses using QuickBooks to facilitate on-time payment. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Scheduled office meetings and client appointments for staff teams. Monitored attendance records by taking note os staff vacation time, sick days and personal days.
Bell
Toronto, ON
Call Center Representative
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Processed debit and credit card and electronic check payments. Education and Training
Centennial College of Applied Arts And Technology
Scarborough, ON
Finance
PG Diploma in Financial Planning
Algoma University
Brampton, ON
Business Administration
PG Diploma in Business Administration
Punjab University
India
Science
Bachelor of Science
Certifications
[Life License Qualification Program] - [2020]
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