December **** to

Current

September **** to

December 2021

July 2020 to

August 2021

Summary

Enthusiastic and well-developed administrative skills in team communication, bookkeeping and scheduling. Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment. Skills

Database entry

Schedule management

Spreadsheet development

Billing and invoicing

Technologically savvy

Microsoft

Data entry documentation

Records management systems

CRM and office management software

Organization and efficiency

Multi-line phone systems

Strong problem solver

Administrative operations

Social media management

Phone call answering

Experience

Exp Realty Brokerage

Mississauga, ON

Office Administrative Assistant

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Booking / Confirming appointments through Broker Bay. Offers - preparation of offers, amendments, waivers nd other related forms/documents.

Upload listings and make changes to the Multiple Listing Service (MLS) system. Handling Deposit cheques offers and listings.

Maintain social media and website

Handle all transaction paperwork

Basic Marketing of Properties : Mass email's to database, Facebook,Instagram etc. Design and create physical marketing campaigns ( flyers, landing Pages, emails ) Nordia

Toronto, ON

Customer Service Representative

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Assisted customers in making payments on accounts and setting up payment plans. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Answered plenty of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information. Maintained up-to-date knowledge of product and service changes. Wilson Blanchard Management

Etobicoke, ON

Administrative Assistant

Organized and maintained filing and document management systems by coordinating, archiving purging files.

Jasleen Kaur

Brampton, Ontario L6X 1C2

647-***-****

adsyu8@r.postjobfree.com

September 2019 to

June 2020

May 2021

May 2019

May 2018

Processed invoices and expenses using QuickBooks to facilitate on-time payment. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Scheduled office meetings and client appointments for staff teams. Monitored attendance records by taking note os staff vacation time, sick days and personal days.

Bell

Toronto, ON

Call Center Representative

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Consulted with customers to determine best methods to resolve service and billing issues.

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Processed debit and credit card and electronic check payments. Education and Training

Centennial College of Applied Arts And Technology

Scarborough, ON

Finance

PG Diploma in Financial Planning

Algoma University

Brampton, ON

Business Administration

PG Diploma in Business Administration

Punjab University

India

Science

Bachelor of Science

Certifications

[Life License Qualification Program] - [2020]

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