Care Giving Front Desk

ASHA ALI

Irving, TX ***** 612-***-**** ***********@*****.***

Compassionate, caring, and service dedicated Professional Support Worker. Detail and accuracy focused, adaptable multi-tasker with professional, composed demeanor. Self-motivated, reliable, and highly organized. Excels in fast paced customer-centric environments. Employs notable interpersonal and communication skills to develop rapport and work effectively with a variety of people at all levels. Embraces responsibility. Welcomes opportunities for increased professional development. Dedicated to excellence in patient care.

EDUCATION & TRAINING

Personal Support Worker (PSW) Diploma May 2014

College of Business Health & Technology, Toronto, Canada

Personal Support Worker Certification May 2014

National Association of Career Colleges, Ottawa Ontario, Canada

Diploma: Hospitality, Hotel & Restaurant Management June 2008

Toronto Business School, Toronto, Canada

Associates Degree – Languages & Translation (Certified Translator) May 2006

Seneca College, Toronto, Canada

SUMMARY OF SKILLS

Patient Centric Environments

Situational Awareness

Wellness Facilitation

Active Listening

Organization, Accuracy, Detail

Advanced interpersonal Skills

Collaboration

Policies & Procedures

Emotional Intelligence

Records/Documentation

Problem Solving

Relationship Building

Software: MS Word, Excel, PowerPoint, Outlook POS systems Proprietary databases

Training: CPR, First Aid Language fluency: English/Arabic/Somali

PROFESSIONAL EXPERIENCE

COMMUNITY OUTREACH WORKER

New American Economic Center, Arlington TX 1/2022-Present

New American Economic Center, a start-up nonprofit, connects the underserved immigrant population with vital community resources and services as modeled by the New American Development Center, Minneapolis, MN

Serves as first point of contact by phone and in person for individuals requesting information or assistance to access community services, including healthcare, legal, education, victim support, family services

Drives community engagement and outreach; initiates partnerships with churches, mosques, government agencies, schools, senior centers, community facilities, and philanthropic organizations

Researches available community services; maintains an active database of resources, services, and providers

Responds to an average of 3-20 cases daily, collects client information and makes recommendations to internal leadership for further action

Provides translation services to non-English speaking clients

Assists in the development of a broad outreach program, including grant and proposal writing

Initiated direct communication with the Mayor of Arlington, resulting in commitment of support by the City

Assists in development of website content to expand the organization’s community reach

New American Development Center (NADC), Minneapolis, MN 11/2018-1/2022

NADC, a non profit, leverages resources to address the needs of the low income African/Somali community

Provided personalized assistance to clients for access and interface with a variety of services as assigned: translation (legal and medical), immigration, issues, education, family services, healthcare

Performed extensive community research and outreach to identify and establish working relationships with community partners who provided business, cultural, and educational resources

Assisted seniors in the Center’s adult day care facility with meals, activities, and language services: researched existing community programs, matched seniors to services, accompanied clients to appointments as needed

EVENT PLANNER

S & S Catering, St. Paul, MN 3/2021 – 1/2022

Coordinated planning for numerous full service onsite events, weddings, and private parties featuring traditional African cuisine and serving up to 120 guests, 2 to 3 major events weekly

Guided clients in menu and beverage selection, table settings, room configuration; orchestrated all event details to achieve budget goals and meet customized expectations

Supervised implementation of all facets of the event in real time

Collaborated with chef, owner, and service teams to execute a seamless client experience

COSMETICS TECHNICIAN /SUPERVISOR

Huda Beauty – Dubai Mall, United Arab Emirates August 2017-August 2018

Trained and supervised 50 associates in makeup application and color techniques for an internationally recognized cosmetics line

Introduced new makeup techniques and product applications; oversaw and ensured proper use of products

Performed and supervised customer makeover sessions; served as a product model

PERSONAL SUPPORT WORKER

Nucleus Independent Living, Oakville, Ontario, Canada June 2014- August 2017

Provided compassionate, patient, 1:1 personal care to vulnerable or disabled seniors in at-home settings; assisted up to 8 households daily as assigned

Supported clients to maximize their capabilities to attain wellness and quality of life goals.

Monitored medication intake and dietary requirements; assisted with meals; performed specimen collection

Assisted patients with all activities of daily living; provided stabilization and assistance with walking.

Provided companionship, conversation, laundry and light housekeeping assistance; addressed potential safety hazards; safely transferred patients into and out of bed from a wheelchair

Developed rapport with clients and families through strong interpersonal and communication skills, applying a positive client centric approach to care giving

Digitally documented all services performed for each case according to all procedures and policies

Accompanied patients to appointments and on outings

Coordinated and communicated with case supervisor: reported any significant changes in clients’ needs or living conditions; ensured continuity and quality of patient care

Demonstrated a dedication to detail and excellence of care, ethical processes, and confidentiality

FRONT DESK AGENT/GUEST RELATIONS

Holiday Inn Toronto International Airport, Toronto, Canada September 2012 – March 2014

Provided excellence in guest services and relations as first point of guest contact in a consistently busy, 450 room full service hotel

Functioned as hotel concierge: answered guest inquiries, provided directions, offered suggestions for offsite activities and events, assisted with dinning reservations, performed a wide range of problem solving activities

Supported hotel teams as needed: worked any shift as requested, filled in as server and host at restaurants

Performed comprehensive front desk duties: guest check in/check out, reservations, phone answering, upselling rooms, processing cash and credit card transactions, reservation counts, group guest services

Blocked all incoming reservations based on guest request and availability; recorded reservations in database

Quickly responded to and resolved any complaints to guest satisfaction

Performed detailed documentation for each shift as required: guest complaints and resolutions, transaction and cash on hand, guest requests, opening and closing reports

ADDITIONAL EMPLOYMENT HISTORY 2008-2014

SALES ASSOCIATE (retail) The Bay, Toronto, Canada

RESTAURANT HOST – Hamdi Restaurant, Toronto, Canada

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