Service Representative Customer

Orighoye Dore

Customer Service Representative

Highly organized Customer Service Officer with 5+ years of experience in promptly executing tasks with a customer-centric approach. Armed with a positive attitude and excellent communication skills to ensure seamless client-business interactions in resolving complaints and promoting business reach. Was awarded as the best customer service representative for 3 consecutive months due to an outstanding average speed of answer time during work from home hours. Eager for a role that positions me as a key contributor to the organization’s success by building customer loyalty and delivering top-notch customer service.

KEY ACCOMPLISHMENTS

Awarded the “Best Customer Service Representative” from Sep-Nov 2020.

Reached 17 seconds ASA, a feat for the organization at the time.

Improved customer satisfaction by 15% in four months through continuous improvements in quality and productivity metrics.

Unanimously elected by top management to train and supervise new hires.

SKILLS

Active Listening

Logical Reasoning

Compliance Regulation

Multitasking Skills

Interpersonal Skills

People Management

Customer Relations

Decision Making

Problem Solving

Organizational Skills

Presentation and Report Writing

Microsoft 365

WORK EXPERIENCE

Customer Service Representative

Nylah LTD Jan 2021 till date

Driving end to end client communications; representing the company in client interactions as regards to feedbacks and complaints to resolve simple/complex issues.

Collating multiple data from over 10 product categories and ensuring accurate entry and record keeping to the database.

Managing team-building and training sessions.

Demonstrating great multitasking skills to meet strict and short deadlines for multiple projects aimed at meeting sales objectives.

Addressing and following-up with customers in a friendly and respectful manner; positioning the organization as their No1 go-to choice.

Complying to regulatory requirements, ensuring detail-oriented service to ensure high levels of accuracy.

Researching to identify current market, competitor, and business trends to provide valuable recommendations aimed at business growth.

Customer Service/Call Center Agent

Nylah LTD Mar 2019-Dec 2020

Prepared and presented reports; used Microsoft Excel/PowerPoint to prepare to-do lists, customer reports, flag shortages, allocate time/slot, enter data, and manage information.

Handled a large influx of calls during busy days; as much as 5-15 calls per hour for orders, inquiries, and complaints.

Ensured responsiveness; carried customers along on resolved and pending issues.

Strong knowledge of organization’s products and added services that helped in giving correct answers and responses.

Delivered premium customer service that provided long-lasting customer patronage, referrals, and returning customers.

Liaised with other teams; sales, marketing, and branding teams to communicate and prioritize uniform objectives.

Customer Service Officer

Phyllo Dendron LTD May 2017-Feb 2019

Worked in a fast-paced environment that built my flexibility, fast thinking and problem-solving skills.

Engaged and responded for all types of customer inquiries from opening, managing, and closing accounts.

Tracked and compiled reports on average customer reviews and service ratings; communicated with superiors via documents and presentations.

Prioritized customer experience, identified their needs and established strong connections aimed at meeting such needs.

Responded to calls, mails and online messages with effective written and verbal communication skills.

EDUCATION

•B.Sc. Culinary Arts and Hospitality: Art Institute of Washington, Rosslyn, VA

•Certified Customer Service Representative

•Project Management Essentials Certified: Management and Strategy Institute

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