Customer Service Cbse

ANURAG SHARMA

Address: RZA-*/*** Vijay Enclave, New Delhi

Email: ************@*****.***

Contact No: 798-***-****, 882-***-****.

Career Abstract:

IGT Interglobal technologies

Facilitator – Expedia, Indigo & Turkish Airlines

Jan’2017 to Jun’2019

Worked with IGT (Interglobal technologies) in Travel process as a customer service associate (CSA) from 1st Jan’2017 to18th Jun’2019.

Concentrix

Facilitator – Service desk, Active Directory, Office 365, Ticket Creating for Hardware/Software and Troubleshooting

July’2019– Present

Currently working in Concentrix as Sr.Technical representative since 3rd July’2019.

Project Synopsis:

Customer Engagement

Relationship Building

Compliance Management

Process Migration

Selected Accomplishments:

Track deployment status within the process.

Prioritize the improvement opportunities within the process.

Increase the compliance >90% in the retail domain and monitor on-boarding process and access management on monthly basis

Monitor all the level of access initiation and check that access is not activated before authorization procedures are completed.

Education:

B.A Hons From Delhi University

Intermediate in Arts from CBSE Board

High School with Science Stream from CBSE Board

Skills:

MS Excel, PowerPoint, Word, Teams

Stakeholder and Risk Management

Analytical & Strategic approach

Proactive Attitude

Creative and Innovative

Date:

Place: Anurag Sharma

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