Service Representative Customer
Resume:
Tonya Coleman
San Antonio, TX *****
************@*****.***
Highly qualified and motivated professional worker offering over 17 years’ experience in the Customer Service Industry hoping to obtain a position in an administrative or clerical position. I am a results- focused individual that believes in the unity of teamwork, helping others, and continuous learning. Work Experience
Office Manager bluefrog Plumbing + Drain - San Antonio, TX March 2019 to June 2022
• Maintained and supervised office operations• Communicated with clients• Supervised office staff• Managed payroll• Supported and trained staff• Maintained office efficiency by organizing operations and procedures• Processed collections on a daily basis• Processed daily transactions• Maintained office supply inventory• Fulfilled clerical activities• Created Appointments• Call Quality• Proper Dispatching• Annual Inspections• Created Biography• Ordered Business Cards• Ordered & Oversee Gas Cards• Prepare Bank Deposit• Handled Upset Customers/Complaints• Responded to Social Media platforms/Google Reviews
Dispatcher/Customer Service Representative Will’s All Pro Plumbing and Air conditioning
- San Antonio, TX
March 2016 to March 2019
• Created customer appointments• Resolved payment and order disputes• Wrote call center scripts• Explained products and benefits• Answered phone and assisted customers with changes Answered incoming calls• On Call After Hours Rotation
Customer Service Representative Medtronic - San Antonio, TX March 2013 to March 2016
· Received inbound phone calls in a call center environment from patients on insulin pump therapy · Assisted patients with troubleshooting the insulin pump when needed with certain alarms. · Receive phone calls from Healthcare professionals with HIPAA consent regarding patient info. · Outbound phone calls were made to the customer and other departments when needed. Customer Service Representative Afni. - San Antonio, TX October 2004 to March 2013
· Received calls from door-to-door agents who needed information on customer accounts. · Received calls for orders from customers who needed digital adaptors or other equipment. · CPE Project: Handled Verizon customer service for customers who called regarding their promotional offer as well as answer questions on account information. One Channel Project: Received calls from Verizon customers who wanted to bundle services.
Education
Computerized Business Applications
National Institute of Technology - San Antonio, TX September 2005
High School Diploma
Carrizo Springs High School - Carrizo Springs, TX
May 2004
Skills
Customer Service Computer Programs
Office Operations Data Entry 75WPM
MS Office Professional Administrative Assistant
Clerical Experience Office Management
Logistics Payroll
Accounts Payable Accounts Receivable
QuickBooks Telemarketing
MS Windows Sales
Marketing Software troubleshooting
Linux Communication Skills
Computer skills Time Management
Contact this candidate