Center Agent Service Representative

Donna Johnson

Customer service representative/ call center and debt collections specialist

Jacksonville, FL 32205

***************************@***********.***

+1-904-***-****

• Negation skills

• Speaking & listening

• Office& database software

• Conflict resolution

• Multitasking & time management

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Debt Recovery Specialist

Cuevas Jones & Associates - Jacksonville, FL

January 2018 to Present

• Answered inbound calls making sure script & disclosures were given to debtor's according to office policy.

• Negotiated & established payment plans &f aiir settlement arrangements .

• Documented information about debtor's financial status and collection efforts. Remote Call Center Agent

MCI Telecommunications - Jacksonville, FL

March 2013 to January 2016

• Answered incoming calls and also make outbound calls

• Set up ppas for debtors with past due accounts to bring them back to good standing.

• Also followed up on late payments. and made sure to always document everything in system.

• Always stayed profesional and followed fdcpa rules and regulations.

• Maintained a neat and organized work area .

• completed task or work in the queue in a timely manner. Education

High school diploma

Skills

• Communication skills (8 years)

• Canvassing

• Telecommunication

• Help Desk

• Telemarketing

• Negotiation (7 years)

• Account Management

• Microsoft Windows Server

• VoIP

• Customer service

• Office experience

• Windows

• Microsoft Office

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