Claims Clerk Administrative Assistant
Resume:
CAROL S. COMBS
Dayton, Ky 41074
859-***-**** (C) 859-***-**** (H)
PROFESSIONAL WORK EXPERIENCE
MasterMinds IT Consulting Services, Inc. 01/99 to Present
P.O. Box 134 Project Coordinator/Manager
Hebron, KY 41048
Contracted with Great American Life Insurance in Project Management role, to oversee day to day operations of the project from planning stages to implementation. Hired mostly by small to medium sized companies to do network design, network security, server installations, and basic desktop support, purchasing of new hardware, and provided help with hiring of full time network technicians.
Projects: GAFRI – moving “servicing” project from India back to US 2007/2008
AMI – assessment for second site, document project and hired outsource to
implement. -2007
JR Anderson – Infrastructure, desktop, and software deployment 2006
Gateway Community Technical College
1025 Amsterdam Rd. 01/01 to
Covington, KY 41011 Business Technology
Adjunct Instructor
I am currently teaching college level students courses in Microsoft Office 2007. I have also taught Cisco Networking. I cover all four semesters of Cisco Internetworking. My goal is to also prepare the Cisco student to take the Industry Cisco Certified Network Associate exam. The courses I teach are 30% class work and 70% hands-on. Teaching Networking Technologies and Security. Also, teaching in the Business Division, Microsoft applications.
Great American Life Insurance Co. 04/93 to 01/99
580 Walnut Street Project Manager
Cincinnati, OH 45202
Manage and coordinate the analysis, design, construction, testing and implementation of corporate critical systems. Control the day to day aspects of projects and ensuring that they are tracked and issues are resolved in a timely manner. Involved in the planning and deployment of resources to support departmental customer’s needs. Manage project teams using standard I.E. methodology tools to produce desired results for internal customers. Develop and maintain project charters and project plans. Facilitate formal review sessions with senior management that outline project deliverables, status and open issues. Meet with senior management in the end user area to determine, review and prioritize projects that meet their goals and objectives and support the corporate strategy.
Continue to maintain a thorough understanding of client/server computing architecture and related technologies through continuing education, review of technical literature and/or self study materials.
Most Recent Project: Companywide WindowsNT Conversion 6 sites 3500 users
Other Projects: Computer Inventory Bar-coding solution
Re-Location of Loyal American Ins. Co. to Cincinnati
Companywide Telecommuter Program
Great American Life Insurance Company 04/93 to 07/95
250 East 5th Street Network Technical Analyst
Cincinnati, OH 45202 Network/PC Manager
Transferred from Great American Insurance Company in April of 1993. Responsible for setting up the Cincinnati site after the acquisition. Duties included everything from working with cable contractors to purchasing the equipment, and the installation of the network server and users’ workstations. Worked with the local telephone company in ordering lines, equipment, and installing, configuring, and testing the connection to Los Angeles site. Spent 3 months traveling to L.A. to inventory the equipment and software which was scheduled to be relocated to Cincinnati. Worked with the different department heads to see what their individual needs were for their re-location, and handled all the purchasing of equipment and software for the Cincinnati site. Once the relocation was complete, was responsible for returning to L.A. and assisting in the close of the company.
Hired a staff to work on the network as well as PC support for the 350 users in Cincinnati. Functioned as Supervisor and Lead LAN Administrator. Handled all performance reviews as well as the budget for the department. The network environment grew to 4 servers to accommodate 500+ users. Implemented the backbone/infrastructure of the LAN to accommodate both the Chiquita building and 580 building. Traveled to Minneapolis to setup the FSTNT server and purchased new users’ workstations for set up and installation. Designed the layout of the network-printing environment and implemented a Microsoft Mail Email system.
Great American Insurance Company 12/84 to 04/93
580 Walnut Street Multiple positions held
Cincinnati, OH 45202
Started career at Great American Insurance Company, as a Claims Clerk in their Blue Ash office. In addition to duties as a Claims Clerk, was also in charge of the computer equipment because of my background and education in computers. Responsible for proposing new computer hardware and software for the department. Transferred to American Financial Corporation as an Executive Administrative Assistant. Again became responsible for departmental computers, including hardware (server) and software. Promoted and then transferred back to Great American Insurance, as a Senior Claims Clerk/ LAN Administrator. Supported an Arcnet Novell Netware 2.15 server and 30 users. Attended formal training on the Novell Netware operating system. Received a notable letter of achievement on my completing the course with a 100% and top in the class. Was promoted to LAN Administrator over Accounting Departments. Inherited 2 token-ring Novell Netware 3.11 servers, 2 gateways, and about 300 users. Provided all the support both PC and network configurations. Also handled the purchasing of new equipment and software. Was responsible for the Fixed Asset inventory. Traveled to several Great American Insurance Co. offices around the US to do a company wide inventory for Fixed Assets. Attended formal Novell Training on Novell Netware 3.11 operating system. I personally supported the Executive offices to include the Office of the Chairman, Executive Vice President, Senior Vice President, and Vice President, both at home and work.
EDUCATION & TRAINING
Thomas More University
Bachelor of Business Administration May 2008
With concentration in Business Finance
Northern Kentucky University 1984 to 2000
Pursuing Bachelor of Science degree – completed 70% of coursework
Gateway Community College 1982 to 1983
Degree in Computer Electronics - Finished the two-year program in one-year with outstanding
Achievement award finishing 2nd out of a class of 35 students. This was mainly a hands-on
Course to include some industrial electronics.
Our Lady of Providence Academy 1977 to 1981
Microsoft Office 2007 Classes Completed
Microsoft Project
SAP, ERP, PMP classes completed
EMC backup/recovery software
A+ Certification as of March, 2001
IC3 Certification May 2005
CWSP Wireless Security Professional 2003
CWNA Wireless Network Administrator 2003
CCNA Cisco 1,2,3 & 4
Microsoft 2003 Small Business Server w/Exchange Server
Novell Netware CCNA certification in Netware 3.12
Disaster Recovery
Lotus Notes
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