Customer Service Csr

Donna Hladis

Columbia, SC *****

*******@**.**.*** - 843-***-****

Accomplished sales professional with a proven track record of maximizing profitability while

promoting customer service. Effective leader skilled in developing and implementing customer focused training and sales programs. Demonstrated record of efficient short and long term range of strategic planning, to increase sales and achieve optimal profitability.

Areas of Expertise

Territory Management Customer Relationships Clinical Education

Customer Service and Satisfaction Solutions Sales

Team Development Empowering Leadership

Organizational Skills Detailed Oriented

Career Accomplishments

Create and Deliver Clinical Education Content

Developed Business action plans for key customers

Committed to developing and maintaining strong business relationships

Professional Experience

Maximus

Customer Service Representative March 2020- Present

Assisted Clients on submitting 2020 Census Documents. Answered questions, concerns, and site issues. Helped team members with FAQ's when lead/supervisors were in meetings. Directed clients to corrected goverment sites/phone numbers, and resolved esculated issues.

Crosstex International

Mid-Atlantic Regional Sales Manager 2010 - Present

Managed 6 state territories to qualify and close sales of dental product lines ($6M). Developed new business opportunities and services for existing customers on dental devices/products with education focus on Infection Control. Call points included government agencies, schools, and group/private practices.

Key Accomplishments:

Stimulated sales growth through execution of sales strategies and techniques, aligning with regional and area action plans.

Researched market opportunities and engaged in strategic business planning and

execution in order to consistently achieve or exceed sales quota.

Initiated and build strong relationships with external and internal clients through

routine visits, product demonstrations, educational programs, product in-service, and problem resolution.

Achieved the US Highest DentaPure (waterline product) Sales Growth in 2018, and

increased sales on all product lines annually by 8-10% .

Zhermack Beyond Innovation

Eastern US Regional Territory Manager

Managed and delivered educational programs to independent representative on new sales and account growth for dental materials and solutions for dental practices and laboratories.

Key Accomplishments:

Facilitated training for sales representatives on dental materials, introducing scope of work and ensuring thorough understanding of products.

Created and managed qualified leads, quickly building rapport and developing strong

client relationships.

Eastman Kodak/ Carestream Dental Division

Senior Territory Manager 2000 - 2008

Oversaw 7-state territory to qualify and close sales of dental devices/products lines ($6.2M).

Established and built strong client relationships to cultivate customer loyalty.

Key Accomplishments:

Developed and fostered cooperative working relationships with regional sales

representative, conducting ride-a-longs to support sales meetings and methodologies.

Provided strategic management of sales pipeline to maximize revenue opportunities.

Corporate honorary awards for Top Sales.

Additional Experience:

Eastman Kodak Manufacturing, Service & Sales Specialist 1977 - 2008

Education

John Marshall High School

Certificate Academy of Dental Assisting

Certification HPTC

Certification on X-ray Safety

Business Integrity Process

Professional Development

Communication & Critical Thinking

OSHA Infection Control Boot Camp

Sales Strategic Management

Corporate Member of ADHA

Software Application- Word, Excel, Prowerpoint

Instrument Product Education

Community Involvement

Volunteer, MOM Program (mission of mercy) for Dental

Volunteer, Red Cross

Professional References Provided on Request

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