Hotel Manager Beverage
Resume:
JEGIE PADMANATHAN
Executive Leader – International Hospitality/Services Industries
- Strategically Impacting Business Results -
Johannesburg, South Africa
****************@*****.***
www.linkedin.com/in/JegiePadmanathan
PROFILE
Dynamic strategy development, change management and implementation specialist offering over two decades of proven success in analyzing multinational hotels and facilities management services critical business requirements, with a focus on business alignment, operational efficiency, profit improvement and growth to deliver best return on investment to owners and shareholders. This enhances competitiveness, increases revenues and improves customer service offerings.
Key to his success is his creative, forward thinking ability, forecasting and strategic business acumen, and in-depth understanding of competitor environments. Robust networking and relationship-building talent, active workplace involvement and a flair for business development lend to a successful leadership style and ability to develop and motivate multi-cultural teams.
CULTURAL EXPOSURE
Europe Americas Asia Middle East
Africa (53 Countries)
BIDVEST
PRESTIGE
(www.bidvestprestige.co.za)
Chief
Executive Officer
Sep 16 – Nov 19
PEERMONT
HOTELS
CASINOS
RESORTS
(www.peermont.com)
Chief Operating
Officer – Hotels
& Resorts
Group Hotel
Operations
& Development
Executive
Dec 07 – Aug 16
EMPERORS
PALACE
(www.emperorspalace.com)
General Manager
– Hotel & Resorts
Division
Jul 04 – Nov 07
CAESARS HOTEL,
CASINO &
CONVENTION
RESORT
(www.caesars.co.za)
Deputy General
Manager
– Non-Gaming
Division
Oct 02 – Jul 04
ROSEWOOD
HOTELS
AND RESORTS
(www.rosewoodhotels.com )
Food & Beverage
Manager
Mar 00 – Sep 02
SUN INTERNATIONAL
(www.suninternational.co.za)
Hotel Manager
Feb 99 – Mar 00
Executive Assistant Manager
Aug 97 – Jan 99
Banquet and Convention Manager
Apr 97 – Aug 97
Food & Beverage Manager – Cabanas Hotel
Jan 95 – Apr 97
Food & Beverage Manager – Cabana Beach Hotel
May 93 – Jan 95
Senior Assistant Food & Beverage Manager
Dec 91 – May 93
CAREER CHRONOLOGY
Hospitality Executive Management
Facilities Executive Management
Integrated Entertainment Resorts,
Hotel, Food and Beverage Executive
Management
Real Estate Management
Hotels and Resorts Expertise
Entertainment Complex Management
Mixed Use Development Real Estate
Management
Casino Management
Soft Services Facilities Management
Accredited Training and Development
Management
Executive Management
(Creating, Organizing and Delivering
Strategic Business Plans Driving
Implementation Infrastructure
Budget Processes Profit
Maximization Risk
and Project Management
Reports & Statistics)
Operations Management
(Leading Brand Implementation
Ensuring Consistency Hands
on Sales Activities Hotel Product
Updates and Maintenance Creating
Successful, Profitable, Innovative Food
and Beverage Programs, Restaurants
and Bars Housekeeping Security
Renovation/ Refurbishment New
Developments Technological
Innovation Pre-Opening Hotels)
PR/Relationship Building
(Customer Relationship
Management Hospitality
Management Networking)
People Management
(Leading Senior Managers to
Maximize Opportunities
Developing Teams
Coaching/Mentoring and
Motivating Training
Performance Management
Conflict Management)
Administrative (Research
Strategic Marketing and
Business Development
Financial Related/Budgeting
/Reporting Statutory
Compliance and Governance)
INDUSTRY EXPOSURE
LIFE PHILOSOPHY
CORE COMPETENCIES
PROFESSIONAL EXPERIENCE
CHIEF EXECUTIVE OFFICER, Bidvest Prestige
Overall responsibility for driving the operational and financial perfor- mance of Bidvest Prestige that is a specialized cleaning services company, also providing staffing solutions for hospitality companies in South Africa and Mauritius and one of the largest providers of skills-based training for skilled/unskilled staff in South Africa.
Achieved revenues of ZAR2.5 billion, and market segment leading profits in a highly competitive market in difficult economic conditions.
Developed a coherent, efficient operating model for the business, working across 4 countries, and designing robust systems and process infrastructure for the South African operations.
Grew the number of cleaning contracts from that which resulted in 32000 people to 40000 people being employed over the last three years.
Implemented a change in organizational culture, operational manage- ment information and technology improvements to ensure improved productivity across the business.
Improved operational costs significantly reduced building lease costs, consolidating teams strategically to ensure maximum efficiency through the organization.
Successfully coaching and mentoring many employees who have gone on to enjoy hugely successful careers both within the company and outside the business.
Brought significant focus to wage cost management by introducing time and attendance systems integrated into the labour cost per contract – the most significant cost driver of our business.
Implemented a strategy of significant volume growth to drive margin growth in the business.
Managing the complete life cycle of numerous business critical projects that were critical for the continued margin growth in the business – automated payslips, new payroll system identification, and new ERP system identification to streamline processes within the business.
Managing Mauritius operations, with revenue of ZAR135 Million annually, providing landscaping solutions to the top 20 Hospitality Resorts, Offices, Lifestyle Estates and Golf Courses and is regarded the largest landscape company by revenue in Mauritius. CHIEF OPERATING OFFICER – HOTELS/RESORTS, Peermont Group
Responsible for the overall operational management and financial performance of 17 hotels with 1710 rooms across South Africa, Botswana and Malawi driving Group International and National Sales Strategy and the day to day operations of this sales force.
Responsible for Group Central Reservations, Group Food and Beverage and Group Conferences and Conventions Divisions and their operational and financial performance.
Achieved revenues of ZAR800 million annually with departmental profits of 78% for the hotels, 25% for food and beverage and 45% in the convention center, excluding complimentary revenues.
Secured new business opportunities with regards to Greenfield projects; refurbishment of all hotels and F&B facilities in the group, procurement of new management contracts, lease project opportunities and to review all return on investment proposals with regards to Food and Beverage facilities, Hotels, Conference Centers and Entertainment solutions.
Grew revenues at the Emperors Palace Convention Centre from ZAR10 Million to ZAR200 Million annually.
Responsible for the pre-opening of a new 130 bedroom hotel and 5000 seater convention centre in Lilongwe, Malawi which is owned by the Malawi government.
Have planned, designed and developed, with necessary professional assistance, seven hotels and convention centers in South Africa over the past 7 years.
GROUP HOTEL OPERATIONS & DEVELOPMENT EXECUTIVE, Peermont Group
Overall day to day management of this division consisting of 16 hotels in South Africa and Botswana with 1644 rooms.
Drove and secured new business opportunities, Greenfield projects; refurbishment, procurement of new management contracts, lease projects and RoI proposals.
Approved new developments, preliminary project concepts and any amendments with regards to master planning of a site, site infrastructure (including buildings, roads, underground facilities, landscaping, car parks), basements, public area floor plans, room and suite layouts, serviced apartment designs, back of house plans and preliminary architectural and technical specifications, interior design, furniture and equipment designs as well as IT requirements.
Responsible for the day-to-day management of the Group’s Central Reservations Department, including the Group Revenue Management’s strategies.
Private & Confidential Curriculum Vitae: JEGIE PADMANATHAN +27-83-659-****) Page 2
of 3
MANAGEMENT
Executive Management Structure: 16
7 Direct Reports
Overall Management Structure: 450
4 Countries: (South Africa, Lesotho, Namibia and Mauritius) PORTFOLIO
5500 Contracts
Total Labour Force: 40,000
Vehicle Fleet of 400
PERFORMANCE
Subsidiary of South African
Listed Company (Bidvest):Market Capitalization ZAR90 Billion Listed on the JSE
Annual Revenue: ZAR2.5 Billion
INDUSTRY INVOLVEMENT
Healthcare, Hospitality, Mining, Commercial, Forestry, Automotive, and Food Hygiene
CLEANING SERVICES
Clean 12,000 Hotel Rooms Daily
5500 Buildings
50 Hospitals,
70 Mines,
50 Automotive
75+ Shopping Centres
Motor Vehicle Assembly Plants
Food Hygiene Facilities
SOFT SERVICES
Cleaning, Hygiene, Pest Control, Landscaping, Indoor Plants and Indoor Water
INNOVATION
Implemented New Technology
Implemented Change/Improvement
Improved Organisational Culture
Improved Productivity
Improved Customer Experience
Improved Trading Profit
Improved Contract Retention (50%)
Improved Revenue Growth Double Digit
AWARD COMMITTEE MEMBER
Chaines de Rôtisseurs
Tourism Grading Council
of South Africa
GENERAL MANAGER – HOTEL & RESORTS DIVISION, Emperors Palace
Directly responsible for the transformation, restructure and management of this division which consists of 4 hotels (five star, four and two three star), 300 seated convention center, a complex food and beverage division with 10 outlets, a nightclub, a retail emporium, operation support services and complex maintenance.
Project Management initiatives including refurbishments, restructuring of departments, introduction of new concepts and ensuring consistent adherence to best practice policies.
Achieved revenues of ZAR300 million with departmental profits of 78% for the hotels, 30% for food and beverage and 50% in the convention center.
Managed a capital expenditure budget for the resort of ZAR60 million annually and a cost centre budget of ZAR20 million annually for the day to day maintenance of the complex.
DEPUTY GENERAL MANAGER – NON-GAMING DIVISION, Caesars Gauteng
Overall responsibility for the day to day operation of the non-gaming division of the complex; daily management of the two hotels; large convention center; complex food and beverage operations; a nightclub and the cleaning operations of the complex.
Drove growth of revenues, control of costs, maximizing departmental profit margins, management of human resources and total focus to ensuring maximising standards of service at all levels and overall guest satisfaction.
Implemented a marketing strategy for the division after creating a separate marketing budget for the division for local and international market segments. FOOD AND BEVERAGE MANAGER, Rosewood Hotels and Resorts (Saudi Arabia)
Part of the pre–opening team for the five-star, 224 bedroom, Hotel, 100 Apartment suite and Spa, the 10000sq meter Banquet and Conference Center and eventual daily operations. This was the main caterer to the Saudi Royal Family.
Responsible for the daily food and beverage operation of the four star, 187 bedroom, sister hotel The Al Khozama Hotel and The Al Khozama Center, a combination office block/apartment suite complex with food and beverage outlets and a convention center with large scale outside catering
Directly responsible for the opening of the most expensively built restaurant in the world, The Globe Restaurant, designed by Sir Norman Forster 250 meters atop an office block tower.
Achieved revenues of US$30 million annually with departmental profits of 30%.
School of Hotel Administration (Cornell University, USA)
Certification in Real Estate, Development and Hotel Investment
Fundamentals of the Hotel Investment and
Financing Decision
Hotel Asset Management
Hotel Planning and Design
General Managers Program
Southern Sun Hotels and Resorts (South Africa)
Hospitality Industry Training Board Certificate
University of Cape Town Graduate School of Business
(South Africa)
Executive Management Development Certificate
Diploma in Hotel Management (Witwatersrand Hotel
School, South Africa)
GCE “A” Levels (Bradford and Bingley Community
College, England)
Status: Permanent Resident (South Africa)
Sri Lankan Citizen
Family: Married since 2003 Proud Father of 1
Hobbies: Photography Hiking Action Cricket
Theatre
Interests: Bucket List Travelling Volunteering Mentoring
Community: Building/Operating Hotel School to
Provide International Qualification for
Waiters, Housekeepers and Cooks –
Upskilled 1100 Community Members
“Primary goal was to restructure and refocus the business which Jegie delivered extremely successfully. He is a passionate, hardworking individual with an infectious sense of humour. His integrity if without compromise” A Fainman (CEO, Bidvest Services)
“Mr Padmanathan is a completely passionate and committed individual. He is loyal and dedicated to his employer and the hospitality profession alike. Thoroughly professional and hardworking, conducting himself in a manner that displays the highest amount of integrity and trust”
G Wood (CFO, Sun City Resort)
“Jegie is a dedicated, reliable, intelligent department head who impressed with his positive attitude, commitment, versatility and the ability to motivate his team to achieve excellent results. He can handle extreme pressure and workloads. His creativity can be seen in all our outlest/venues. A proactive, hands-on manager willing to take calculated risks” GF Kopera (Hotel Manager, Rosewood Hotels and Resorts) Private & Confidential Curriculum Vitae: JEGIE PADMANATHAN +27-83-659-****) Page 3
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EDUCATION
PERSONAL INTERESTS
LEADERSHIP STRENGTHS
Honesty/Integrity
Resourceful/Inspirational
Embrace Change
Building Capability Decisive/Precise Safety Seeking Emotional Intelligence
Flexible/Innovative
Strategic/Systemic
Assertive/Diplomatic
Results Driven
Competitive
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