Customer Service Support Specialist

Mathews Brown

Hampton, GA *****

************@*****.***

404-***-****

A+ certified effective communicator and team player with 4+ years of technical support

experience. Seeking a Technical Support Specialist position. Coming with advanced

knowledge of Windows OS, thorough documentation, and customer service skills to

provide IT software, hardware, and network support.

Work Experience

Associate Engineer Play On! Sports NFHS Network

April 2020 to Current

● Troubleshoot issues with software used to run score graphics on live video.

● Monitoring events to make sure scoreboards are updating properly.

● Logging into production computers via remote desktop connection to diagnose

and solve problems.

● Help test new software and site features.

Gate Service Agent Spirit Airlines - Atlanta, GA

November 2019 to February 2020

● Gate Service Agents are responsible for providing customer service, ticketing,

and those activities related to boarding and deplaning passengers at the ticket

counter or passenger gates.

● Complete activities associated with paperwork and/or computer entries related

to boarding and/or deplaning passengers.

Servicing Specialist American Credit Acceptance -

Forest Park, GA October 2018 to May 2019

● Consult clients concerning performance in areas like servicing, delivery

accuracy, investor reporting, document control, custodial account

management, loss mitigation, reporting, and lender compliance.

● Support clients in adherence to established guidelines, selling

requirements and servicing. Ensure all loan servicing disclosures are

completely error-free.

● Manage and supervise complicated reporting, remitting, re-pricing, and

reconciling activities. Evaluate loan servicing data, research issues along

with exceptions and execute apt changes.

Retail Assistant Manager T Mobile - McDonough,

GA February 2018 to August 2018

● Ensured that each customer receives outstanding service by providing a

friendly environment and being very knowledgeable about every store

product.

● Met and exceeded important objectives including

monthly sales goals.

● Helped customers with device technical issues

and billing issues.

● Adhered to company policies by ensuring accuracy, completion, and

security with all sales and operational paperwork.

Education

Bachelor's in

Information Technology

Strayer University 2019 -

Current.

Fayette County High

School 2009 to 2013

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