Clinic manager/Team Lead/Medical Assistant/Administrative Associate

Tenika Moffitt

*** ***** ***** ********* ******** NC 27510 919-***-**** ******.*******@*****.***

Professional Summary

A punctual, goal-oriented and knowledgeable medical professional with the ability to remain calm and effective in extremely difficult and stressful situations. Efficient and reliable team player who demonstrates strong time management and prioritization skills. Detailed and customer service oriented with a compassionate caring demeanor. I'm a motivated, focused, and resourceful professional with a highly effective communication style that can adapt quickly to any changes or challenges.

SKILLS

●Microsoft Office products (Word, Excel, PowerPoint, Outlook, Access), Windows, Google Chrome and Internet Explorer, Electronic Files (E-Filing), Medical Terminology

●Ability to work autonomously or as an efficient and reliable team player, Compassionate,

●File Management, Document Control, Database Management, Data Entry

●Strong negotiation, decision-making and relationship building skills, ability to make sound and independent decisions

●Excellent interpersonal, communications (oral and written), and organizational skills

●Ability to multi-task work in fast paced environments and with diverse populations

●Conflict resolution and problem solving skills with the ability to identify issues and recommend and implement solutions

●Accounts payable/receivable, cash applications, billing, insurance verification, ICD-9, 10 CPT coding

●EPIC, AdvancedMD, Velocidoc, EMR/EHR Medical Records

●Prior Authorizations, Referrals

●Primary Care, OB/GYN, Urgent Care/Emergency medicine, occupational health

EXPERIENCE

2022-Present

WOMEN'S BIRTH AND WELLNESS CENTER CHAPEL HILL Clinic Manager/Clinic Team Lead of Clinical Operations

●Coordinate and supervise the activities of clinical and administrative team members engaged in clinical care for patients

● Organize, assign, and assist with duties and tasks given to the Administrative and Clinical team members.

● Establish clinical team member work schedules monthly

● Monitor daily performance of administrative and clinical team members to ensure duties are completed accurately, efficiently and timely.

● Assist with interviews. Conduct orientation and training on clinic policies and procedures.

● Ensure high quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.

● Implement or recommend disciplinary action as needed in conjunction with the Practice Manager and Human Resources department. Document all disciplinary action.

● Maintain adequate clinic supplies. Ensure supply purchases are cost efficient and within the budget. Review and approve supply receipts in conjunction with finance team members.

● Ensure clinical equipment remains in operating condition.

● Ensure clinical policies and procedures comply with current state and federal regulations and OSHA, COLA and CLIA requirements and regulations.

●Ensure a patient-centered service model by creating an environment that promotes responsive service delivery.

●Performs and documents laboratory test results including pregnancy, urinalysis, Hgb, blood glucose, hemoccult, microalbumin, throat and urine cultures per Clinical Practice Guidelines or at provider’s request.

●Obtains, labels, packages and disposes of specimens per lab protocol.

●Performs advanced laboratory skills such as reading PPD skin tests, and performs phlebotomy as needed.

●Inventories clinic medication and sample closet.

●Assist medical assistants, nurses and providers with maintaining patient flow to ensure patients are seen timely and efficiently.

●Assist medical assistants, nurses and providers as needed by returning patient calls and completing provider orders such as medication refills, scheduling referral and/or specialist appointments, performing venipunctures and/or finger sticks, completing laboratory forms and performing other tests such as a urinalysis, strep test, EKG, vision screening, pulse oximetry, etc.

● Serve as a back-up for clinical team members as needed by working as a provider’s primary nurse or assistant due to staffing needs including vacations, illnesses, lunches, etc.

● Assist with or conduct periodic staff meetings with clinical team members.

● Attend clinical meetings and relay pertinent information to clinical team members timely.

● Attend periodic training sessions and meetings pertinent to position.

● Maintain certification or licensure. Maintain CPR certification.

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●Coordinating staff schedules for the clerical and clinical team MAs and phlebotomists.

●Accountable for daily reconciliation and submission of deposits and logs.

●Oversee ordering and accuracy of inventory for medical supplies, contraceptive supplies, and office supplies for the health center. Assure appropriate inventory levels are maintained.

●Prepare and communicate reports of critical issues to the executive director and business manager.

●Works together with all staff to ensure that the center operates in an efficient and professional manner consistently providing excellent customer service.

●Implement health center and staff schedules to optimize staffing levels and patient flow to ensure efficient operations and excellent patient care in collaboration with Executive Director and Primary Care Director.

November 2017- April 2022

FASTMED URGENT CARE

Chapel Hill, NC- Clinic Manager, Certified Medical Assistant (CMA), Patient Service Advocate (PSA)

●Oversees all day-to-day operations, including staffing, patient flow and adherence to operational and clinical standards, and identifies opportunities for improvement within the center.

●Developed and Trained OSHA compliance workshops for Certified Medical Assistants

●Interacted with billing to ensure successful and timely billing.

●Review the clinic’s financial statements and operating scorecards to ensure success of the clinic, identify areas for improvement, and ensure the center is tracking to meet annual goals.

●Strong knowledge of Good Clinical Practice (GCP) and federal/international regulatory requirements.

●Develop regulatory documents and clinical education for Medical Assistants.

●Responsible for marketing initiatives to grow urgent care and occupational health business of the center. These responsibilities included cold calling, meeting with local employers and schools, attending community events, and other objectives assigned by the Regional Director.

●Assist patients with pre and post procedural education information.

●Efficient in Drug Screens/Testing (Labcorp, Quest, Alere, Medtox), E-screen, non-DOT/DOT, Urine and Hair collections, collected patient specimens, data, and laboratory testing

●Efficient in performing X-Rays, Phlebotomy and EKG's, preparing and administering medications,

●Assisted providers with in-office procedures such as minor surgical procedures

●Maintained clinical environment to meet JCAHO and OSHA regulations,

●maintained monthly inventory and checking supply expiration dates,

●ordering monthly supplies and ensuring resources were available .

●Assist in Hiring, interviewing and training new staff

●Developed staff through coaching, mentoring, rewarding, training, and guiding.

●0% Turnover rate amongst clinical team

●Trained the Administrative and Clinical Assistants for the front and back office of the clinic

●Increased Patient volume 2019-2020

●Coordinated and managed staff schedules

●Administrative/Office duties using EPIC as our EMR

●Efficient in Patient Intake/ Triage, vitals

●Point-of-Care testing, COVID testing

●Knowledgeable of Vaccination and various injections

●Knowledgeable of Commercial and Government issued Health Insurances

●Efficient in Prior Authorizations for all Health Insurances

June 2010-June 2018

A Plus Home Care/Private Duty Nursing Raleigh/Chapel Hill NC- Certified Medical Assistant (CMA), Patient Care Associate (PCA), CNA

●Monitored vital signs, such as blood pressure and pulse, performed blood draws (phlebotomy), injections, tested and recorded blood glucose levels

●handled direct patient care aimed at increasing comfort, psychosocial and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety

●Maintained accurate records, documented objective data and routine aspects of patient care, check insurance eligibility and verifies authorization for services

●Managed clients calendars by accompanying them to appointments, keeping up with appointment dates and schedules to ensure there are no conflicts, Obtained household supplies and ran daily errands

●Cared for clients with diagnoses such as Alzheimer's, respiratory failure, diabetes, Parkinson's disease, and blindness

October 2009- June 2010

JOCCA (Joint Orange Joint Orange Chatham Community Action) Chapel Hill/Pittsboro NC- WIA Program Assistant

●Maintained caseload of Workforce Investment Act (WIA) clients by accessing clients to match their qualifications with employees needs, provided career counseling to assist clients in identifying and achieving their goals, referred clients to services such as vocational training and community resources,

●Maintained records of funds for grants available to assist clients, Monitored expenditures and reconciled financial statements, Developed Budgets, Managed staff calendars by entering their away dates and office schedules to ensure there are no conflicts, Arranged travel, process payments and travel requests.

●Put together Meeting Minutes, Memos and Correspondence, prepared complex databases, reports, charts, spreadsheets, Composed formal correspondence and documents, Coordinated and completed special projects and events, Extracted and Compiled data from written sources

●General Administrative and Office Duties such as: Scheduling Appointments, Answering Calls, E-Filing Records, scanning, and copying documents, Transcription, billing, cash applications, Invoice account analysis, Open, sort, date and distribute all incoming mail and prepare outgoing mail for processing

APRIL 2002 - JANUARY 2009

Alpha Medical Clinics, Greensboro NC- Certified Medical Assistant (CMA)

●Maintained accurate records of patient care, condition, progress and concerns, Monitored vital signs, such as blood pressure and pulse, educated patients and families about medications and procedures

●Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus, Performed phlebotomy (blood draws), X-Rays and EKGs, Changed sterile dressings, Collected patient specimens, data, and laboratory testing

●General Administrative and Office Duties such as: Scheduling Appointments, Answering Calls, E-Filing Records, scanning, and copying documents, Transcription, Open, sort, date and distribute all incoming mail and prepare outgoing mail for processing

JUNE 2000- April 2002

White Oak Family Physicians, Asheboro NC- Certified Medical Assistant (CMA)

●Maintained accurate records of patient care, condition, progress and concerns, Monitored vital signs, such as blood pressure and pulse, educated patients and families about medications and procedures

●Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus, Performed phlebotomy (blood draws), X-Rays and EKGs, Changed sterile dressings, Collected patient specimens, data, and laboratory testing

●General Administrative and Office Duties such as: Scheduling Appointments, Answering Calls, E-Filing Records, scanning, and copying documents, Transcription, Open, sort, date and distribute all incoming mail and prepare outgoing mail for processing

EDUCATION

August 1998 - June 2000

Guilford Technical Community College, Jamestown NC - Associate Degree of Applied Science in Medical Assisting

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