Sales Associate Telesales

SUE HAYES

****-*** **** ***** ***** ~ RALEIGH, NORTH CAROLINA 27603

706-***-**** ~ ***.*.*****@*****.***

Summary: Reputation among clients for making them look like the hero while maintaining a strong work ethic. Seeking fresh opportunities to exhibit talent for customer service and increase reach of benefits.

Professional Experience: MORT’S, INC., Raleigh, NC, Lead Sales Associate, 1990-Present. Consulted with clients and designed unique products to ensure complete customer satisfaction. Anticipated seasonal awards needs to always be prepared to deliver every order on time. Exemplified team approach by becoming familiar with every aspect of production, while keeping the showroom neat and customer-friendly.

• Personal touch secured accounts in corporate and civic organizations year after year.

• Many key places in the Triangle bear the evidence of my follow-through with sign orders in plain sight.

CREATIVE IMAGES, Cary, NC, Department Head, Engraving, 1987-1990. Facilitated all aspects of production by taking orders, operating and maintaining engraving machinery, and creating rubber stamps.

• Pioneered engraving techniques to accommodate engraving requests as exotic as auto parts.

• Known by clients for going the extra mile, often meeting customers outside of office hours and in inclement weather to deliver orders wherever and whenever they were needed.

LANDMARK ENGINEERING, Cary, NC, Tax Mapper, 1985-1987. Utilized aerial photography to maintain cartography records for government use.

• Confidence of superiors earned by always submitting finished work without need for revisions.

TRI-CITY ENGRAVING, Durham, NC, Engraving Technician, 1982-1984. Gained new experience by mastering engraving methods as entry-level machine operator.

• At the time, one of only three people in the country engraving in the Arabic language. Additional job history available upon request. Prior experience includes dental lab technician and orthodontic assistant.

Education: Completed G.E.D. 1975

Durham Technical Community College

Advanced Level I AutoCAD certified 1995

Wake Technical Community College

Skills: PC productivity and graphic software, online order processing, event scheduling, cash register, credit card payment, fax, email, telesales, and general troubleshooting. Additional: Willing to travel or relocate, and eager to learn and exercise new skills.

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