Customer Service Legal Assistant

JASPAL DHILLON *** Keranen CT, Mountain House CA *391

408-***-****(c) * ********@*****.***

OBJECTIVE: Bookkeeper – Brentwood, CA

EXPERIENCE:

Iron System, Fremont (Administrative Assistant) 01/14 – Present (PT)

Conduct legal research and gather related legal information.

Decipher laws, rulings and regulations in legal documents.

Assemble, proofread and amend drafts of contracts, leases, licenses, policies and other legal documents.

Monitor, study and develop written summaries of anticipated and endorsed legislation, regulations, court decisions, industry standards, trade journals and other relevant publications.

Daily record keeping with electronic and physical filing of documents.

Synthesize and organize information, and create reference tools for easy use by the team.

Serve as the primary point of contact for internal business teams seeking legal and regulatory support.

Maintain and update databases and tracking systems.

All-purpose administrative duties -. Responding to correspondence and answering telephone calls

Ginny Walia Law Office (Paralegal) 04/13 – Present (PT)

Interview clients, Prepare Petitions, Update files, collect fees, Legal research including witness interviews, Ensure best use of tools and process, and Customer Service.

Guards mark (Infineon, Hayward)

(Security Site Supervisor) 02/06- 04/13

(Monitor CCTV, Prepare Reports, Make Schedule, Assign Duties to Security Officers, Maintain Logs, Answer Phones, and Customer Service

Catholic Charities, San Jose, CA 08/03 – 05/04(PT)

(Immigration Paralegal) Data Entry, Prepare Contract, Arrange Meetings, provide Legal Analyst support for litigation matters, conduct factual and legal research including witness interviews, Ensure appropriate and best use of tools and processes, and Customer Service)

Century Travel, Fresno, CA

Manager 01/2001-01/2003

Booking Agent (Selling Airline Tickets) 11/1999-12/2000

Kanwar Law Office, Amritsar, PB, India 11/1977- 09/1999

Legal Assistant

EDUCATION:

2003

Certificate of Specialization as Legal Assistant with Immigration Law, Family Law, Business Law, and Real Estate Law (Evergreen Valley College, San Jose, CA)

2002

Accounting & Computerized Accounting (Fresno City College, Fresno, CA)

1973

Bachelor of Education (Guru Nanak University, Amritsar, PB, India)

1972

Bachelor of Arts (Guru Nanak University, Amritsar, PB, India)

Economics, Political Science, and Military Training

(Evaluated by ERES equivalent to a Bachelor’s Degree at accredited universities in the U.S.)

ACHIEVEMENTS:

Earned fast track promotion as Manger at Century Travel, Fresno, CA.

Increased the Airline Tickets sale by 40% from Jan. – Dec.2002.

US Citizen since May 2005

SKILLS:

I have two Bachelor degrees, and Paralegal Certificate & Six years’ experience as Legal Assistant.

Able to teach and train the team about new policies and changes.

Excellent written and oral communication skills in English, Hindi, Punjabi, and Urdu.

Excellent PC / Windows, Microsoft Office and Quick Books skills.

Excellent Telephone Marketing skills in all areas.

Self-motivated and results driven with a proactive approach to problem resolution.

Strong Management and Communication skills.

Strong personal Management skills with the capability to prioritize Multitask.

Strong Organizational skills and ability to work independently.

Proficient in providing Courteous, Efficient, and Prompt Customer Service

Collaborative working approach to achieve business and targets.

Willing to work Overtime and Weekends.

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