Medical Billing, Customer Service, Supply Chain, Insurance Specialist
Resume:
Venita Thomas
Kansas City, MO *****
******.******@*****.***
1. Career Objectives: Looking for a company in which I can get the opportunity to prove my abilities by accepting challenges, take on various roles, with continuous learning and commitment. 2. Characteristics: Dependable, Detail Oriented, Outgoing, Determined, Energetic and Hardworking Individual
Authorized to work in the US for any employer
Work Experience
Distribution/Logistics Specialist
The University of Kansas Health System - Kansas City, KS August 2018 to Present
• Provides efficient and customer focused service for their clinical teams
• Creates, Organizes and reviews processes for acquiring, storing, handling, inventorying and replenishment of patient care products
• Communicates with clinicians to ensure product is available
• Assists and Completes Work Day order entry as needed
• I'm responsible for a variety of interconnected activities designed to ensure that the right product arrives at the right place at the right time, and at the right price and quantity. My goal is to provide world- class services to our clinicians and the internal partners who support them. My top priority is to submit exceptional care for every patient. Authorized to work in the US for any employer
Behavioral Health Technician
KVC - Niles, Kansas, US
January 2017 to Present
• Provide compassionate care
• Supervise youth at all times to ensure basic needs are being met
• Assist youth through completion of daily responsibilities, activities, and living skills.
• Engage and build relationships with youth, support youth's emotional needs and teach new social skills
• Provide needed support to improve treatment outcomes
• Provide clients support to help them achieve their treatment goals through daily activities, teaching coping techniques and positive behavior skills.
Organ Transplant Specialist
KU Medical Center - Kansas City, KS
August 2007 to August 2018
Responsible for registering Kidney Transplant Patients by entering patient demographics and insurance information
• Keeps track of multiple schedules in order to schedule patients pre and post operation appointments
• Tasked with one on one patient interaction while observing the Nursing Float Pool; ensuring patients are not left alone
• Expected to perform all tasks at hand in a quick and efficient manner
• Register patients for their appointment, entering demographics and their Insurance Information
• Scheduling Specialist appointments for patients
• Posting Billing codes to patients accounts
• Efficiently completes multiple tasks at once to optimize time used and output
• Possess a powerful goal orientation; known as influential individual able to get people to take action in order to make things happen; accustomed to frequent interactions with executives; ability to make families feel at ease
• Constant Observer: companion to patients who aren't able to be left alone helping them with their daily needs and tasks
Admitting Specialist
KU Medical Center - Kansas City, KS
February 2004 to August 2007
Responsible for scheduling of the hospital Impatient Surgery Schedule and Mid America Cardiology Clinic
* Tasked with obtaining all patient information needed for surgery
* Able to enter and research insurance information to be used for all billing at later points in the patients treatment
* Trusted to correctly enter all patient information into medical records in order to quicken process for other hospital personnel
Customer Service Rep
Medical Management Professionals - Overland Park, KS January 2000 to July 2003
* Tasked with entering payments received from insurance companies and self-paid patients
* Filed claims to primary and secondary insurance companies
* Ability to read and interpret Medicare and Medicaid reports in conjunction with unidentified payment reports
Managed Care Service Rep
Mid America Health - Kansas City, MO
June 1999 to January 2000
* Answered inbound calls from various hospitals and doctors offices
* Input all patient data into different programs
* Verified and authorized chiropractic, occupational, and physical therapy visits per many different insurance guidelines
* Contacted patients regarding additional follow-ups Education
High School Graduate
Skills
• Managed Care
• Medical Scheduling
• Behavioral Health
• Medical Billing
• Order Entry
• Clerical experience
• Medical Records
• Medical Terminology
• Patient observation
• Medicare
• Behavioral therapy
• Data collection
• Applied Behavior Analysis
• Crisis Intervention
• Autism Experience Customer service
• Proficient February 2022 Identifying and resolving common customer issues Full results: Proficient Medical billing
• Familiar February 2022 Understanding the procedures and forms used for medical billing Full results: Familiar Administrative assistant/receptionist
• Familiar February 2022 Using basic scheduling and organizational skills in an office setting Full results: Familiar Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Hospitality
• Customer service
• Computer skills
• Order management system
Certifications and Licenses
First Aid Certification
CPR Certification
AED Certification
Assessments
Call center customer service — Highly Proficient
July 2022
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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