Customer Service Representative

Skills

Work History

Angelina M. Rutherford

Customer Service Representative / Sales

Knowledgeable and dedicated customer service professional with extensive 10+ years of experience in the Sales/ Marketing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Complaint resolution

Excellent

Tech/ Software-savvy

Very Good

Sales expertise

Excellent

Customer service

Excellent

Telephone etiquette

Very Good

Problem-solving skills

Very Good

2017-06 - 2019-12 Customer Service Cashier

Serenity 02, Las Vegas, Nevada

Processed POS transactions, including checks, cash and credit purchases or refunds.

Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects. Used POS system to enter orders, process payments, and issue receipts. Served needs of more than 200 customers in busy Casino environment. Restocked, arranged and organized merchandise in front lanes to drive product sales.

Address Henderson, NV, 89002

Phone 702-***-****

E-mail ********.***@*****.***

Education

2016-06 - 2019-06 Promotions Team Member

Las Vegas Royalty, Las Vegas, NV

Wrote media alerts and developed social media campaigns to promote Nightclubs & Bottle Service.

Educated associates on market trends and stayed up-to-date on forecasts and Nightclub Events.

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Acquired an average of 70-90 new customers, generating 66% of team revenue. Trained and developed Club Promoters in company processes, product knowledge, customer service and selling techniques. Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Prepared cash deposits up to $5,000 with zero discrepancies. 2014-02 - 2017-05 Telemarketing Sales Representative 411 Locals, Las Vegas, NV

Opened new accounts and documented personal, demographic and payment information in system.

Explained product prices and packages as well as answered questions and addressed concerns of customers.

Made average of 80-100 outbound and inbound calls per day. Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.

Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

2011-08 - 2012-06 High School Diploma

Del Sol High School - Las Vegas, NV

No Degree

Valley High School - Las Vegas, NV

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