Customer Service Front Desk
Resume:
Yoshaka Henry
Apt. **
San Diego, CA 92102
Objective:
Seeking a career with a company that will welcome my experience, providing the opportunity to learn and grow within the company.
Summary of Qualifications:
• Intermediate knowledge of Microsoft Word, Excel, Power Point, Outlook, and some Access.
• Experience answering multi-line telephones, coordinated incoming phone calls, referred callers to appropriate parties, and taking incoming messages.
• Performed routine office functions such as operating copy machines, postage meters, and facsimile machines.
• Maintained an alphabetical and chronological filing system.
• Prepared envelopes for mailing, typed letters, and picked up mail and distributed throughout office buildings.
• Entered data ensuring accuracy of grammar, punctuation, spelling, and formatting.
• Able to provide excellent customer service skills, and proficient in oral and written communications.
• Ability to learn quickly, can work well independently and effectively with others.
• Will take responsibility for implementing a project to achieve goals and meet deadlines. Work Experience:
Crown City Inn
06/2021-Current
Front Desk Night Audit
Make reservations over the phone, emails and complete them from outside sources(ex. expedia). Check guests in and out, and assist with any other accommodations requested. Make sure the drawer and petty cash balance, if it's over the drawer limit I put the rest in the safe and log it in the logbook. The night audit is done after two thirty a.m.. During the shift I check for any reservations to be processed. Also walk the property to make sure everything is quiet, all bikes, surf and body boards are accounted for. Ensure everything is prepped and ready for the morning shift and the complimentary coffee bar and accessories is replenished. Preparing the key cards for the next day incoming guests, and registration cards. Process reservations with credit cards or cash, modify reservations, or cancellations and charging fees is needed. Answer the phone, and or questions about prices and services offered, preparing package deals, discounts, and special guest rates. Royal Management
09/2020- present
Customer Service
Worked as a direct merchant in the public to convince the people to sign up for the California Lifeline with assurance wireless. I filled out the application online from their id. and any benefit that they prefer to sign up with. If they were approved for a phone service, I activated the phone for them on sight and gave it to the customer. I set up events in different parts of the San Diego metroplex. I also cross sold discounted phone accessories.
The Home Depot
02/2015-01/2020
Customer Service
Worked with the Customer Service team to provide outstanding service to Customers and ensuring their needs were met, by expediting phone calls throughout the store, responded to general questions, finding customers the proper associates to assist as needed, facilitated all customer order types (returns, online orders, store pick-up, store to store, and deliveries) and resolved any customer issues that arose, also assisted Service Department Supervisor in maintaining several reports (e.g., Special Services Controllable, Special Orders on Hand, and Book and Physical reports) to drive outstanding service in the store appearance and in stock. Assisted in a safe working and shopping environment by following all safety policies and standards, completed specified safety training, immediately corrected hazards and unsafe conditions or reported conditions to the Manager on Duty, and worked safely as not to endanger coworkers, vendors, or customers. Ensuring that customer transactions were processed quickly and accurately, and that excellent customer service was achieved. Worked at the Special Service desk answering customer questions (via telephone or in person), setting expectations, facilitated will call, carry outs, or deliveries, and order pick -ups; and resolved any issues that arose. Accepted Diverse Disability Service
09/2006-06/20017
Respite Care Services
Check N Go
06/201*-**-****
CSR-I
Processed installment, payday, and title loans. Also issued money orders and Western Unions. Made bank runs to get more cash when needed, made deposits and collected on debt. Handled large amounts of money, and cashed checks daily. Remembered store opening and closing procedures; and combination to safe and alarm. File paperwork in alphabetical and chronological order. Made collection calls and called to remind customers of appointments. Workers were responsible for keeping the store clean, and washing windows. Did door to door marketing and passed out fliers in my area. Worked at multiple stores and met store balance at the end of the shift. Made a call to offer past clients our services. Called online customers and offered to transfer them to in-store customers. Fill out reports of end of day daily work consumptions. Work as a floater at five different stores. Work a full day shift alone. 1st Convenience Bank
06/2007-01/2009
Teller
Required to assist customers in opening and closing accounts; also assist with monetary transactions: such as withdrawals and deposits. Taught and learned how to open and close accounts, and CDs. Processed Western Unions, Money Orders, and Cash Advances. Responsible for balancing my own till at the end of the shift of up to three thousand dollars, and making sure the banking area was clean. Remembered all bank procedures when opening and closing the bank; and bank passwords and combinations to all transactions and to safes. Used two different cash counting machines(Semacon S-1125). Met sales quota Customers were greeted with a smile upon entering the bank. Addressing customers' questions and needs. Secure customer personal information, pay close attention to detail. Cross sell and offer other banking services to customers. Handled large amounts of money, and cashed checks.
The Wilkinson Center
06/2006-05/2007
Receptionist
Greeted clients and answered multi-line telephone calls for a non-profit organization. Entered clients' family information into the company's system. Answered questions and provided customer service to clients regarding information about programs offered. Handled, copied, and faxed confidential documents and information. Assembled pamphlets to send to future donators and instructed to contact local businesses, organizations, and apartments regarding programs and adult education services. Also gave information about other organizations that provided assistance we did not have or to those who lived out of our zip code service area. Accepted and counted monetary donations given by donors
(required to sign a non-disclosure waiver not to discuss company funds). Assisted in tutoring clients attending the GED, Computer, and Career Works Classes. Drove company bobcat truck collecting donations of clothes, shoes, food, and all other charitable items given by the general public and corporations located throughout the DFW. I worked in the food pantry distributing food, and in the clothing closet. Interned there for five months while in school, they later hired me on temporarily. Education:
Fall 2011 Eastfeild College Dallas, Texas
Business Management
Texas Barber College
Nov 2009- Dec 2010
Fall 2002 Richland College Dallas, Texas
Microsoft Office User Specialist
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