Data Entry Customer Service

OWEN F. KAMARA

Columbus, OH 614-***-**** adsyf4@r.postjobfree.com

SALES ACCOUNT MANAGER

Accomplished, results-driven Sales Representative with more than 14 years experience in outperforming sales quotas, developing new accounts, and building long-term client relationships. Expert negotiation and communication skills with the ability to close sales and achieve desired results. Also maximize sales opportunities by effectively answering and handling Inbound sales calls in effort to acquire new customers, and solicit existing customers by selling them addional products and services. Areas of expertise

New Account Development . SalesForce . Account Management CRM . Microsoft Office . Expense Report . Inside Sales . Document Retention Account Retention . Negotiation. Public Speaking. Organizing. Communication . Customer Service . Data Entry . Outbound sales. PROFESSIONAL EXPERIENCE

Sales Account Manager

July 2008 – June 2022

Time Warner Cable now Charter Communication (SPECTRUM) – Columbus, OH

. Managed and consistently support all efforts to simplify and enhance the customer experience.

. Consistently meet and exceed weekly and monthly sales activity goals by utilizing sound telephone base selling techniques.

. Prompted large national client to switch from a competitor’s product.

. Achieved 90 % conversion rate avaerage on appointment sales.

. Acquire and demonstated thorough knowledge of competitors pricing,packaging and products in effort to discuss side comparisons of the company's and competitors products and services.

. Promote and Communicate current marketing campaigns and promotions.

. Identify and Maximize upselling and cross selling opportunities.

. Conducted inbound and Outbound sales calls promptly and effectively, as outlined by the required call handling metrics, to include production time, schedule adherence, handle time after call work while using the sales call flow process.

. Effectively and efficiently Conducted products and services to prospective customers, maximize additonal revenue from exsisting customers by selling incremental products and services through use of recommended sales techniques.

. Work with other departments as necessary to resolve customer issues

. Atbility to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound and outbound sales funtions.

. Outperformed sales quota by an annual avaerage of 72% during 14 years of Tenure. Receiving Clerk

December 2000 – May 2008

DSW Inc: – Columbus, OH

. Created sales campaigns that captured market share gains from 21% to 48% to dominate specialized markets within the industry

. Help to maintain the daily workflow of quality control and inventory of company merchandise.

. facilitate the merchandise in compliance with safety procedures.

. Create and print labels with information concerning order entry of product EDUCATION

Graphics Communicatons & Design, 2 years

Columbus State Community College – Columbus, OH

Imformation Technology

Devry University - Columbus, Ohio, 1 year

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