Front Desk Clinic
Resume:
Proactive front desk receptionist with expertise
delivering support services and resolving customer
complaints. Trained in support software and
deescalation techniques. Demonstrated
competencies in operating multi-line phone
systems and update documentation.
PROFESSIONAL SUMMARY
Heal 360 Urgent Care - Front Desk Receptionist
Garland, TX • 11/2020 - 12/2021
Macys Call Center - Customer Service
Representative
Mesquite, TX • 05/2019 - 11/2020
WORK HISTORY
Answered multi-line phone system to respond to
inquiries and transfer calls to correct
departments and personnel.
•
Scanned documents and saved in database to
keep records of essential organizational
information.
•
Coordinated patient scheduling, check-in,
check-out and payments for billing.
•
Helped patients complete necessary medical
forms and documentation.
•
Completed patient referrals to other medical
specialists.
•
Educated customers about billing, payment
processing and support policies and procedures.
•
Maintained accurate and current customer
account data with manual forms processing and
digital information updates.
•
Resolved concerns with products or services to
help with retention and drive sales.
•
SKILLS
• Present languages: English/Arabic
• Microsoft Word and Excel
• Data Research and Analysis
• Availability Record Keeping
El Centro College
Dallas, TX • Expected in 05/2023
Associate of Science: Dental Hygiene
South Garland High School
Garland, TX • 10/2019
High School Diploma
EDUCATION
RAGHEED ALZAIDI E: *******.*****@*****.***
P: 972-***-****
A: Garland, TX 75043
George Bush Presidential Library Foundation - Front Desk Clerk
Dallas, TX • 01/2018 - 05/2019
Used internal software to process reservations,
check-ins and check-outs.
•
Kept accounts in balance and ran daily reports
to verify totals.
•
Answered questions, pointed out important
features, and offered further details about
special exhibits to educate visitors.
•
Contact this candidate