Christi Carrington

Mineola, TX *****

adsye2@r.postjobfree.com

+1-903-***-****

Authorized to work in the US for any employer

Work Experience

Conservatorship Worker III

Texas Department of Family and Protective Services - Quitman, TX October 2020 to August 2022

• Receives cases from investigators after children are removed from their homes, placed in CPS conservatorship, and placed in care outside their homes.

• Determines each child's needs and ensuring that appropriate referrals for testing, evaluations, records, or further assessments are made. Ensures all services are focused on achieving positive permanency.

• Working with children, families, and communities to plan for a child's permanency.

• Identifying potential permanency resources for the child through ongoing contact with parents, family members, and other individuals the child and family identify as important to them.

• Searching for potential kinship providers throughout the case. Completing home studies of a child's family members or family friends (kinship providers) who might care for the child.

• Meets with the parents to assess risk and safety issues, identify behavior changes necessary to achieve child safety, referring parents to appropriate services to address the identified needs to move towards positive permanency. Discusses with parents their progress towards making changes to behaviors that pose dangers to their child(ren).

• Meets with children, parents, family friends, or foster homes in public as well as in their own homes.

• Collaborates with a Placement Team, including Kinship staff, for placements, as needed.

• Participates in meetings and conferences at times and places convenient for the family members as well as everyone involved in the case.

• Visits children monthly to assess the child's feeling of safety in their current home, to plan for permanency, and to discuss their needs, wishes, and progress while in care

• Attends and participates in court hearings about the child and family. This includes contacting the parties in the case before hearings, preparing court reports, and testifying in court on the child's needs, the family's progress, and the department's efforts to achieve permanency for the child.

• Keeps the child's, parents, caregivers, court-appointed attorney and guardian ad litem(s) informed about the child's circumstances and significant events.

• Works with the department's attorney to prepare for contested-court hearings and trials.

• Works with kinship caregivers and foster parents to ensure that they have what they need to care for the child or youth placed with them i.e., keeping them informed about developments in the case, returning phone calls, and in some areas of the state being available 24 hours a day / 7 days a week at certain times.

• Transitions children home during reunification services and provides support to the family until the legal case is closed.

• Supervises adoptive placements until the adoption is final or until the case is transferred to an adoption caseworker.

• Using effective time-management skills to make sure all key tasks are done.

• Documents case records by completing forms, narratives, and reports to form a written record for each client.

• Develops and maintains effective working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.

• Performs other duties as assigned and required to maintain unit operations.

• Promotes and demonstrates appropriate respect for cultural diversity among coworkers, clients, and all work-related contacts.

• Attends work regularly in accordance with agency leave policy. Investigator III

Child Protection Services - Quitman, TX

November 2016 to September 2020

• Responding quickly in crisis situations that involve children in an abusive or neglectful situation. Sometimes these situations can be dangerous.

• Investigating reports of child abuse or neglect, and taking the necessary steps to protect children. This could include removing a child from their family.

• Checking children for signs of abuse or neglect. This may involve serious injuries.

• Conducting forensic investigations and assessments to determine risk of harm to children.

• Interviewing people, such as the person who reports it, family members, doctors, nurses, and others familiar with the family situation.Talking frankly and objectively with families about personal and private matters, such as income, sex abuse, and personal relationships.

• Maintaining a balance of objectivity and empathy for families in stressful and crisis situations.

• Documenting all relevant information and completing all required forms.

• Testifying in court.

• Respecting cultural diversity among coworkers and all work-related contacts.

• Prioritizing deadlines and working flexible hours. Billing Manager

East Texas Counseling and Family Services - Mineola, TX May 2016 to November 2016

Responsibilities

• Verify insurance eligibility.

• Excellent attention to detail to manage several accounts at one time

• Oversee the preparation of statements and bills

• Maintain and/or ensure maintenance of client records related to invoicing and bill payment

• Review work of billing staff to ensure accuracy, resolving inconsistencies as needed

• Create and provide a prioritized list of clients to be invoiced to team members

• Locate, or assist in the location of, hard-to-reach clients

• Provide customer support to customers with disputes or inquiries concerning invoices or billing process Accomplishments

Understanding of insurance claims, billing

Skills Used

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns

• Troubleshooting common issues

• Multitasking

• Ability to act with discretion, tact, and professionalism in all situations

• Excellent verbal and written communication skills Inside Sales/Office Manager

Bass homes - Mineola, TX

June 2015 to April 2016

Responsibilities

• Develop meaningful relationships with customers to encourage trust and loyalty

• Follow up on cold and warm leads to further the sales process

• Understand and demonstrate the product or service to the customer

• Set and meet sales goals and objectives set by leadership

• Improve sales skills to increase sales success rates

• Answering telephone calls and emails from customers and clients and directing them to relevant information

• Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as needed

• Reporting office progress to owner to improve office operations and procedures Accomplishments

An understanding of timeline of how houses are built and materials used. Skills Used

• Communication: Both strong listening and communication skills. Utilize sales training to overcome common objections.

• Teamwork: Interpersonal and teamwork skills to effectively work in a team environment.

• Persuasion: Skills in persuasion and influencing to close a sale. Build rapport and relationships, develop trust and learn when to persuade.

• Multitasking: answering phones, maintains service providers relationships. Assisting with walk in clients questions and providing information in a timely manner. Assistant Store Manager

Factory Connection - Mineola, TX

January 2015 to June 2015

Responsibilities

• Supervise and train staff

• Review staff performance and offer constructive feedback

• Collaborate with team leads on setting and achieving team-specific goals

• Distribution of incoming inventory, pricing, hanging, organizing

• Display merchandise to maximize purchasing appeal

• Interact with customers and resolve complaints or grievances Accomplishments

Established and maintained great customer relations for repeat sales Skills Used

• Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management

• Great customer service skills, including patience and active listening, to ensure customers feel heard and helped

• Presentation skills and knowledge of best visual and marketing display practices

• Conflict management skills to resolve customer issues effectively and ensure efficiency on teams

• Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives

• In-depth knowledge of the store’s merchandise, its exact location and its prices Teacher

First Baptist Church - Mineola, TX

August 2014 to May 2015

Responsibilities

• Employ a variety of educational techniques (storytelling, educational play, media etc.)

• Observe each child to help them improve their social competencies and build self-esteem.

• Encourage children to interact with each other and resolve occasional arguments.

• Guide children to develop their artistic and practical capabilities through a carefully constructed curriculum (identify shapes, numbers or colors, do crafts etc.).

• Organize nap and snack hours and supervise children to ensure they are safe at all times.

• Track children’s progress and report to parents.

• Communicate with parents regularly to understand the children’s background.

• Collaborate with other educators.

• Maintain a clean and tidy classroom consistent with health and safety standards.

• Supervision of 11 children ages 3 1/2 to 4

Accomplishments

I was able through play and art to teach the bible to young children. Skills Used

• Fully Devoted Christ-follower, called and dedicated to the ministry of children and parents and fully support the ministry of First Baptist Church and its leadership team.

• This individual’s commitment to Christ will be evidenced in their personal life, family relationships, and ministry.

• Incumbents daily walk with God will be an example to the children, parents and others with which

(s)he interacts.

• Ability to work independently as well as in team environments.

• Multitasking

Nail Technician

A Finishing Touch Salon and Day Spa - Colorado Springs, CO January 2006 to August 2013

Responsibilities

• Maintained a clean and sanitary work environment at all times.

• Aimed to provide clients with the best customer service possible.

• Utilized advanced technical skills to achieve beautiful manicures and pedicures.

• Performed Nail and Hand Rejuvenation treatments.

• Applied my knowledge of hand and foot anatomy to enhance the physical contact experience.

• Built a clientele consisting of 90% return clients.

• Availability and continued contact with clients in order to book/ change/ cancel appointments

• Maintaining work supplies through contacting and ordering through local cosmetology suppliers.

• Yearly/monthly continued education

• Yearly requirement fulfillments

• Knowledge and complying with health laws

Accomplishments

Creating a successful, upbeat business in a competitive industry through marketing, word of mouth and customer service, Building rapport with a diverse client pool and maintaining solid customer relationships through approachability, listening and social skills. I continued to learn new techniques, enhancing services, current trends and product knowledge through continuing education classes, research and attending annual conventions for the cosmetology/nail industry. Skills Used

• In-depth knowledge of manicure and pedicure techniques.

• The ability to concentrate for extended periods of time.

• Detail-orientated and patient.

• Excellent hand-eye coordination.

• Effective communication skills.

• Exceptional customer service skills.

• Multi tasking, creativity,

• Clear communication and conflict resolution,

nail technition

Salon 205 - McKinney, TX

Responsibilities

• Maintained a clean and sanitary work environment at all times.

• Aimed to provide clients with the best customer service possible.

• Utilized advanced technical skills to achieve beautiful manicures and pedicures.

• Performed Nail and Hand Rejuvenation treatments.

• Applied my knowledge of hand and foot anatomy to enhance the physical contact experience.

• Built a clientele consisting of 90% return clients.

• Availability and continued contact with clients in order to book/ change/ cancel appointments

• Maintaining work supplies through contacting and ordering through local cosmetology suppliers.

• Yearly/monthly continued education

• Yearly requirement fulfillments

• Knowledge and complying with health laws

Accomplishments

Creating a successful, upbeat business through marketing, word of mouth and customer service, Building rapport with new clients and maintaining solid customer relationships through approachability, listening and social skills. I continued to learn new techniques, enhancing services, current trends and product knowledge through continuing education classes, research and attending annual conventions for the cosmetology/nail industry.

Skills Used

• n-depth knowledge of manicure and pedicure techniques.

• The ability to concentrate for extended periods of time.

• Detail-orientated and patient.

• Excellent hand-eye coordination.

• Effective communication skills.

• Exceptional customer service skills.

• Multi tasking, creativity,

• Clear communication and conflict resolution,

Education

Bachelor's in Criminal Justice and Sociology

Stephen F Austin State University - Nacogdoches, TX August 1989 to May 1994

Nail technician in Cosmetology

Ogle School Hair Skin Nails-Dallas

Skills

• Nail Care

• Child Protective Services

• Case Management

• Inside Sales

• Social Work

• Experience with Children

• Crisis Intervention

• Accounts Receivable

• Insurance Verification

• Childcare

• Social media management

• Communication skills

• Customer service

• Conflict management

• Interviewing

• Office Management

Certifications and Licenses

First Aid Certification

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