Patricia K. Baltazar

***** **** **** ***

Victorville, CA 92392

Cell: 760-***-**** Email: adsydn@r.postjobfree.com

OBJECTIVIE: To provide unsurpassed quality of service with the highest degree of professionalism and care for clients and employees.

SUMMARY: Detailed Oriented Computer Literate Efficient/Set Priorities

Interpersonal Skills Team Player Oral/Written Comprehension

Loyal/Reliable Very Organized Self Motivated

EMPLOYMENT HISTORY:

07/2011 to 05/2022 CHARLES ABBOTT ASSOCIATES, Costa Mesa, California

Senior Certified Permit Technician for Town of Apple Valley (Oversaw (3) Permit Techns & Trained)

Greeted and provided direct support to the public, reviewed permit applications, reviewed plans for completeness and for basic code compliance, verified contractor’s information stated on the permit, calculated permit fees and issued applicable permits over the counter

Assisted home owners, business owners, contractors, engineers, architects and real estate agents at the counter and over the phone to interpret the permit process, building codes, and other related ordinances and local laws

Managed the scanning of permits and plans for the Record Management Department

Completed Public Record Request by searching for plans and/or permits in a timely manner

Generated estimates for new commercial, industrial and residential structures

Maintained records and prepared monthly, quarterly and annually revenue reports for the Town and State using HDL and FileMaker software programs

Routed plans from the time of submittal to the appropriate departments and communicated with the applicant until the plans have been stamped and approved

Scheduled inspections and verified final inspections upon review of final conditions with the departments involved and then prepared the Certificate of Occupancy of new commercial, new and existing business owners

Performed general administrative duties in support of the Finance, Business License, Code Enforcement, Fire Protection District, Engineering, Planning, Public Works, and Building & Safety Departments

Processed staff mail and maintained inventory of office supplies and various office equipment

Generated various Excel spreadsheets, correspondence and email when required

Conducted research as needed to verify property location, contractor information and project information

Served as a liaison for the Building Official and Inspector’s. Set up meetings, contact business owners, architects and applicants, prepared and sent agendas as required

11/2009 to 6/2011 COUNTY OF SAN BERNARDINO, Hesperia, California

Workforce Development Specialist

Contacted new and existing employers on a daily basis to discuss hiring needs and to place their job openings in the County of San Bernardino website

Produced information by composing clear, accurate and concise letters, reports, memoranda, contracts and other written materials independently to employers, co-workers; using Microsoft Word and Excel

Developed professional relationships with business, committees, and all city chambers in the high desert

Maintained a sufficient client data base and noted daily occurrence’s in E-Pulse

Overseen complex job development, and placement function involving multiple service agencies

Coordinated Rapid Reponses, Job Fairs, Business Expo’s and Recruitments for the employers

Marketed workforce development services, conducted public presentations, and presented the On-The-Job programs available

Maintained confidential participant and job placement reports, and tracked and monitored project progress

Responded immediately to employers and job seekers request

Worked directly with the Workforce Investment Act (WIA)

Discussed job training needs with employers, provided general assistance and referral service; conducted labor market search

8/2009 to 10/2009 ST. MARY MEDICAL CENTER, Apple Valley, California

Risk Management Assistant

Provided executive administrative support to the Director and Risk Management Specialists

Obtained patient complaints on a daily basis by meeting in patient’s room, by email and phone calls

Documented, analyzed, investigated and followed up on patient’s complaint’s, disturbances, or violations

Observed and documented activities of patients, nurses, and doctors in order to detect unlawful acts or to obtain evidence for cases (if required).

Maintained evidence in a Permic Software internet data base, and generated letters to forward to patients

Discussed and evaluated the performance of individuals involved in pending cases until the case was officially closed

Managed confidential files and medical records for reviewing facts to determine who is at fault and kept records in alphabetical order and placed in a secured room

05/2008 to 5/2009 CITY OF VICTORVILLE, Victorville, California

Administrative Assistant

Provided executive administrative support to the Director, Civil Engineers, City and Water Inspectors

Monitored management staff projects by tracking assignment completion when required

Updated various assurance plans for compliance with regulations purposes

Identified ways to enhance the efficiency and effectiveness of office flow by using Lean Office tools

Coordinated all department meetings, conference calls, training, travel and other events

Prepared/draft agendas, meeting minutes, presentations, and other correspondence

Developed and maintained an organized filing and document control system

Communicated effectively on a one-on-one basis, in a group setting, with City Staff and general public

Created spreadsheets, tracked (42 personnel) timesheets

Took inspection requests from residential and commercial contractors/sub-contractors

5/2007 to 5/2008 CLEARTALK WIRELESS, INC., Wrightwood, California

Executive Administrative Assistant/Project Coordinator

Provided executive administrative support as required by the CEO/Co-founder of ClearTalk Wireless

Coordinated day-to-day activities of CEO including travel, car rental, hotel accommodations and.

Prepared, reviewed and executed lease (for various business’), consignment and site agreements

Maintained vehicle, trailer, home, site, business offices, and other various insurance certificates

Monitored CEO’s assigned management staff projects by tracking assignment completion

Contribution to team effort by assisting in project completion assignments by traveling to other market sites throughout the states which consisted of establishing new accounts

Developed and maintained professional relationships with new and existing employers, the Counties, and the staff at the City Hall’s on a daily basis

Affiliated with county and city utility companies as well as Planning and Development departments for various land requirements to place a cell site on the property

Assisted in the sales and marketing strategic plans; how to bring up their sales quota and completed spreadsheets

Cold called on businesses and discussed of ways for them to promote our company products

FIDELITY NATIONAL TITLE, Victorville, California

4/2005 to 4/2007 Business Development

Ensured realtor/lender satisfaction with all title requirements on a daily basis

Achieved monthly sales goals: brought in more then 50% of client business

Developed monthly and yearly marketing strategies and successfully achieved them

Scheduled lunches, tournaments, presentations, dinners, open houses, and sports events to introduce FNT’s products and mostly to show FNT’s appreciation for valuable clients

Created function requirements based on realtors/lenders needs to help generate business for them

Developed and maintained a sufficient client data base

Attended and participated in monthly operations/sales meetings

Four years of mortgage experience

Certified Public Notary (specializing in loan documentation signing)

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HISTORY:

03/2002 to 03/2005 Golden Empire Mortgage Account Manager Victorville, CA

10/1999 to 02/2002 Park Tower/ClearTalk Wireless Account/Building Manager Victorville, CA

07/1997 to 10/1999 Spring Valley Lake County Club Membership Director Victorville, CA

EDUCATION: Victor Valley College, Victorville, California (GPA 3.38)

Chaffey College, Rancho Cucamonga, California (GPA 3.75)

Certification for Permit Technician

Type 65 WPM

REFERENCES: Furnished upon request

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