Medical Billing Center Agent

Anita A Webb

**** **** ****** *** ***** Kenosha, Wisconsin 53140 262-***-**** Mailing Address PO BOX 2334 Kenosha WI 53141 *****.****@*****.***

MEDICAL BILLING AND CODING SPECIALIST

Ultimate Medical Academy 2014

Medical Billing and Coding Diploma

Certifications:

CMS 1500; Medicare Fraud and Abuse Prevention, Detection and Reporting; World of Medicare and Uniform Billing (UB)-4

Medical Billing Medical Coding Payment Posting

ICD-9-CM, HCPCS, CPT Introduction to ICD-10-CM Scheduling Insurance Verification Co-Payments and Deductibles Medical Terminology Anatomy & Physiology HIPAA Compliance Government Payers Medicare & Medicaid TRICARE Third-Party Payers

CMS 1500, CMS 1450 (UB-04), EOB’s Greenway Prime Suite EHR/PMS Worker’s Compensation

Managed Care (HMO, PPO, and POS) EOB Office Management Key Competencies

• Mathematics

• Active Listening

• Service Orientation

• Instructing

• Persuasion

• Negotiation

• Coordination

• Social Perceptiveness

• Critical Thinking

• Learning Strategies

• Complex Problem Solving

Tools & Technology

• Microsoft Word

• Microsoft Excel

• Microsoft Spread Sheet

• Medics Premier Software

• Touch Bistro

• Streamline Claims Processing

• Cash Register

• Pallet Jack

Professional Experience

CALL CENTER AGENT August 2015 - December 2015

RANDSTAD AGENCY/ AON & HEWITT Lincolnshire, IL

• Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries

• Calculated premiums and established payment meth

• Contacted underwriter and submit forms to obtain binder coverage

• Communicated with clients to obtain and provide information when claims were made on a policy

• Selected company that offered type of coverage requested by client to underwrite policy CALL CENTER AGENT July 2014 - February 2015

GENERAL DYNAMICS INFORMATION TECHNOLOGY Riverview, FL

• Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries, processed claims and billing.

• Customized insurance programs to suit individual customers, often covering a variety of risks

• Explained features, advantages and disadvantages of various policies to promote sale of insurance plans

• Contacted underwriter and submitted forms to obtain binder coverage

• Ensured that policy requirements were fulfilled, including any necessary medical examinations and the completion of appropriate forms

• Selected company that offers type of coverage requested by client to underwrite policy

• Monitored insurance claims to ensure they are settled equitably for both the client and the insurance CULINARY CHEF February 2014 - July 2014

BUSCH GARDENS Tamp, FL

• Tested cooked food by tasting and smelling it to ensure palatability and flavor conformity

• Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity

• Monitored food preparation methods, portioned sizes, and garnished and presentation of food to ensure that food was prepared and presented in an acceptable manner SALES ASSOCIATE March 2013 - August 2013

RACE TRACK Tampa, FL

• Consulted with clients after sales or contract signings to resolve problems and provide ongoing support

• Performed administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports

• Planned, assembled, and stocked product displays in retail stores, or made recommendations to retailers regarding product displays, promotional programs, and advertising CUSTOMER SERVICE REPRESENTATIVE April 2011 - July 2011 DOHENY'S POOL INC (SEASONAL) Kenosha, WI

• Answered customers questions about products, prices, availability, product uses, and credit terms

• Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders

• Estimated or quoted prices, credit or contract terms, warranties, and deliveries

• Obtained credit information about prospective customers Education & Training

DIPLOMA - MEDICAL BILLING & CODING

ULTIMATE MEDICAL ACADEMY Tampa, FL

DIPLOMA - GED

GATEWAY COMMUNITY COLLEGE Kenosha, WI

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