Assistant Office Sales Manager
Resume:
CA
CARLOS ALVAREZ
Professional Summary
Results-driven management able to train, monitor and encourage retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.
Work History
AutoZone - PART SALES MANAGER
Irving, TX
03/2019 - Current
XL AUTO PARTS - Assistant Office Manager
DALLAS, TX
01/2017 - 03/2019
Advance Auto Parts - ASISTANT MANAGER
ARLINGTON, TEXAS
07/2014 - 01/2017
*************@*****.***
DALLAS, TX 75224
Skills
Education
05/1991
PONCE HIGH SCHOOL
PONCE PUERTO RICO
High School Diploma
09/1994
SAN JUAN CITY COLLEGE
PONCE PUERTO RICO
Associate of Arts: BUSSINES
ADMINISTRATION
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
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Assisted customers with locating and choosing merchandise in any store department
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Opened and closed store independently when needed and prepared nightly bank drop for manager
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Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal
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Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
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Transferred and directed phone calls, guests and mail to correct staff members
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Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
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Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
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Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
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● Merchandising operations
● Team management
● Warranty processing
● Inventory control
● Payroll liabilities
● SPANISH to ENGLISH translation
● Welcoming guests
● Coaching and mentoring
● Issue resolution
Supported staff development and goal attainment by focusing on skill development and job satisfaction
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● Monitored employee performance and developed improvement plans Onboarded new employees, including training, mentoring and new hire documentation
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Provided weekly work schedules to employees to accommodate business demands and vacation requests
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