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Administrative Assistant Customer Service

Schertz, TX
October 10, 2022

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Barbara M. Gordner

*** ****** ******* *****

Schertz, TX 78154



Accomplished Human Resources Director, skilled in developing relationships with management and employees in order to promote successful engagements in healthcare services.


Certification in Information System/Business, Finger Lakes Occupational School


Netchex/Talent Acquisition

ADP/Talent Acquisition


MS4 (Cerna/Siemens)

Navicus (Pinkerton) Hiring Management System

JB Development timekeeping

Oracle Taleo

People Soft



Microsoft Office (Word, SharePoint, Excel, Outlook, and PowerPoint).


Human Resources Director, Senior Helpers – San Marcos/Victoria, TX, 3/22 to current

Multi office – Victoria and San Marcos, Texas

Recruit, interview, hire – Caregiver/CNA

Create and audit files to insure audit in place.

Oversee Worker’s Compensation.

Ensure performance evaluations are completed timely.

Manage employee relations program including employee investigation, employee discipline, unemployment claim response.

Human Resources Consultant, CG Performance, 8/19 – 3/20 (temporary)

Consulted a startup Performance Automotive business.

Facilitated a refresher class with owner on customer service, professional appearance, strong work ethic, perseverance, and leadership.

Developed a marketing plan and price guide for their products.

Created job description and policies.

Human Resources Director, AMG Specialty Hospital of San Antonio, 6/18 to 8/19 (Hospital closed 8/2019)

Responsibilities include staffing, recruiting, compliance, and employee relations.

Facilitation of pre-employment screenings and organization of hospital orientation for new hires.

Maintained up to date employee health and shot records.

Ensured 100% completion of new hire, annual TB and flu shots, and health questionnaires. Annual support with Employee Health.

Created and maintained various employee files including personnel, employee credential tracking, I-9, e-verify, certifications, annual training, benefits, 401K, FMLA, COBRA, Workers’ Compensation, and EEO-1.

Maintained open door policy and welcoming environment.

Worked as a part of an auditing team tasked with ensuring a certification of ‘excellent’ on surveys conducted by JCAHO, CMS, and CIHQ

Maintain daily payroll for exempt and non-exempt employees.

Served as Administrative Assistant to CEO.

Human Resources Director, Acuity Healthcare of South Texas, 6/17 to 7/18 (AMG Specialty Hospital acquired Acuity Healthcare Hospital 7/2018)

Responsibilities include staffing, recruiting, compliance, HR relations, and maintenance of employee shot records/files.

Ensured 100% completion of new hire, annual TB and flu shots, and health questionnaires. Annual support with Employee Health.

Initiated policies and procedures for new hires as well as organized and facilitated new hire orientation.

Develop and implement pay grade wage scale.

Employee relation management

Ensure that employee’s credentials were up to date, conveyed laws, ethics, and other Human Resource protocols.

I-9 verification for on boarding process.

Led hospital to Joint Commission accreditation standards.

Maintain payroll for clinical and non-clinical staff.

Prepared detailed daily census report for leadership team.

Senior Human Resources Generalist, Baptist Medical Center, 8/16 to 6/17

Opened hospital and hired employees before hospital opened for patient care.

Responsibilities include staffing, recruiting, compliance, and employee relations

Joint Commission Accredited – completed 2017 Joint Commission Survey.

Served as the first contact for all HR-related queries.

Advocate for employees.

Approved ADP Human Resources payroll.

Arranged meetings between hospital directors and university staff to discuss internship opportunities for students.

Maintained an accurate and detailed record of test results, references, and employment information in customized databases.

Maintained I-9 files.

Supported 1,300 employees.

Human Resources Manager/Recruiter, Nix Health Care System, 8/07 to 8/16

Human Resources Generalist, Nix Health Care System

Open clinics and patient care center from pre-employment compliance.

Supported all hospital departments including rehab, home care, psychiatry, laboratory, pharmacy, inpatient floors, and ICU for over 1,600 employees.

Responsibilities include staffing, recruiting, compliance, benefits, safety, and OSHA compliance

Cover for employee health nurse; administering drug screens and obtaining shot records for employment.

Guide employee health nurse assistant when employee health nurse was out of office.

Maintained an accurate and detailed record of test results, references, and employment information in a customized database.

Supported 1,500 employees.

Placed ads for specialized positions and participated in job fairs.

Traveled between facilities recruiting and performing quarterly audit.

Responsible for starting new clinics.

Conducted investigations of internal issues, unemployment, and EEOC claims.

Joint Commission accredited.

Prepare and conduct new hire process to ensure employee gains an understanding of company values, policies, procedures, and benefits.

Conducted drug screenings, new hire and health questionnaires, scheduled clinic visits, annual site visits, TB testing, (also trained to read TB tests) and flu shots.

Maintained I-9 files.

Maintenance of all employee files for new hires, salary increases, changes and terminations.

Coordinate the performance management program which included sending out notices, recording completed evaluations, and maintaining lists of delinquent evaluations.

Calculate all payroll adjustments.

Employment and wage verification.

Monthly verification of all employees required licensure and certifications.

Responsible for scheduling meetings for Senior Vice President. Provided hospitality service arrangements as requested by staff.

Answer questions regarding the FMLA and other HR polices.

Human Resources Generalist, SpawGlass, 1/07 to 7/07.

Processed all new hire benefits, leave terminations, and ensured 100% compliance with various laws.

Served as primary contact person answering management/staff questions.

Provided necessary education and materials to managers and employees, including employee handbooks and standardized reports.

Calculated salary increases and retro pay, input forms for updating payroll system.

Human Resources Coordinator, Compass Hospital, 12/94 to 11/06.

Initiated background and reference checks for prospective employees.

Processed pre-employment drug screens following conditional offers of employment.

Coordinated and conducted new hire orientation as well as benefits and scheduling.

Implemented corporate sanctioned training programs in conjunction with other departments in the company.

Maintained I-9 files.

Created and maintained various employee files including personnel, annual training, benefits, 401K, FMLA, COBRA, and Workers’ Compensation.

Reconciled all benefit billing.

Managed and maintained all contract/agency files.

Communicated and interpreted Human Resources policies and procedures.

Accredited by the Joint Commission on Accreditation of Healthcare Organizations regarding standards, compliance, and good practices.

Counseled staff when required.

Organized social activities; served as activities officer for facility.

Gathered, monitored, and analyzed monthly and quarterly Human Resources reports for upper management.

Completed annual EEO Reports.

Prepared and maintained safety and OSHA reporting.

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