Production Specialist Customer Service

PROFESSIONAL

‘SUMMARY

SKILLS

WORK HISTORY

Jack Shelton

@ Arlington, WA 98223 XS 425-***-**** 4 jack.shelton?*@*****.***

‘Scheduled production o coincide wath

requested customer delivery dates and

agjustifand when customer needed to

move delivery dates.

‘SCHEDULER /DELIVERY - PRODUCTION SPECIALIST 01/2017 to CURRENT

Builders FirstSource Arlington, WA.

‘+ Coordinated consistent on-time deliveries of damage-tree goods.

‘+ Met customer demand by consistently exceeding production quotas.

PRECAST SUPERVISOR 1012018 to 10/2016

‘Smokey Point Concrete Arlington, WA

‘+ Applied strong leadership talents and problem-solving skils to maintain

team efficiency and organize workfiows.

‘+ Handled customer complaints, resolved issues and adjusted policies to

meet changing needs.

‘+ Evaluated employee performance and coached and trained to improve

weak areas.

‘+ Maintained compliance with company policies, objectives and

‘communication goals

“+ Worked with management team to implement proper division of

responsbbilties,

‘+ Set overall vision and provided team leadership.

PROJECT EXPEDITOR /CUSTOMER SERVICE 02/2008 to 10/2015

REPRESENTATIVE

‘Town And Country Post Frame Bulldings Lynnwood, WA.

‘+ Maintained customer satisfaction with forward-thinking strategies focused

‘on addressing customer needs and resolving concems.

‘+ Answered customer telephone calls promplly to avoid on-hold wait times.

‘+ Answered constant flow of customer calls with minimal wait times.

‘+ Offered advice and assistance to customers, paying attention to special

needs or wants,

‘+ Responded to customer requests for products, services and company

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