Security Specialist Support Analyst

Dawn Hawes

Dependable with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Skills

Property Management

Education - Adjunct Professor

Customer Relations

Business Development

Database Management

Administrative Support

Work History

Jun 2021 -

Feb 2022

Residential Property Manager

Halsey Thrasher Harpole Real Estate Group, Jonesboro, AR Oversaw management of 125 - apartments and homes - while providing general service to tenants.

Introduced prospective tenants to types of units available and performed tours of premises.

Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Evaluated and recommended changes in rental pricing strategies to remain competitive in market.

Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.

Property Management - Education - Human Resources - Customer Relations

Address Poplar Bluff, MO, 63901

Phone 573-***-****

E-mail *********.*****@*****.***

Inspected properties and arranged for maintenance to service. Arranged contracts for maintenance, trash removal, landscaping, and other services and managed disputes where appropriate.

Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes. Handled tenant complaints promptly and appropriately, calling in repairmen and other support services. Investigated and resolved property complaints and rental violations.

Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Completed final move-out walk-throughs with tenants to identify required repairs.

Boosted occupancy 30% by leveraging market knowledge and successful promotional strategies.

Established and executed parking flow systems.

Created a rent and utility resource guide.

Established 'Community Day'. Solicited volunteers to help maintain the grounds of properties.

Mar 2017 -

Apr 2021

Retail Sales Consultant

Hefner Furniture & Appliance, Poplar Bluff, MO

Continuously improved sales performance by using available learning tools and sales programs.

Recipient of the Million Dollar Club for 4 consecutive years for exceeding $1 million in sales annually.

Ensured each customer received outstanding service by establishing a friendly environment through pleasant greetings and acknowledgement furniture related concerns.

Actively listened to and engaged customers, using appropriate selling skills to match the customer's needs, and ensured their decisions build long-term relationships.

Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Resolved customer issues while maintaining a professional attitude to ensure customer retention.

Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Supported loss prevention goals by monitoring shopper behavior. Tracked down hard-to-find merchandise at diverse locations. Jan 2014 -

Mar 2016

Retail Sales Consultant

Ashley Furniture Homestore, Poplar Bluff, MO

Ensured high customer service with regard to customers' motivations for shopping

Presented and discussed various home furnishing product options Increased Personal knowledge of products, sales techniques, and promotions through continuous professional training and development. Assisted customers with financing, purchasing, and delivery Feb 2010 -

Dec 2012

SALES SUPPORT ANALYST

JRS WORLDWIDE, INC., Dallas, TX

Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services. Delivered key metrics for sales, credit and warranties to drive success of business.

Generated bar graphs, trend lines and pie charts to represent sales data. Supported the Category Manager with primarily the Army and Air Force Exchange Service (AAFES) and Under Armour accounts Utilized pivot tables and analysis tools for sales forecasts and objectives. Managed database for stores/doors. Remained current and educated on industry trends and developments.

Office management support. Administrative tasks varied; participated in trade shows. Attended seminars and conferences.

Jan 2008 -

May 2010

Revenue Control/Security Specialist

Duncan Solutions Parking Enforcement, St. Louis, Missouri Recruited, hired and supervised a 10-person team: disseminated tools and resources for effective workload with increased productivity. Guided periodic property safety inspections and oversaw remedial action for potential hazards.

Provided safety reports and data analysis to building managers to inform security processes. Created and documented processes to prevent internal and external threats to revenue to City of St. Louis parking meters. Performed cash drops while maintaining security and control of drop box. Screened incoming employees, personal belongings and shipments for security concerns.

Maintained relationships with industry officials to ensure security. measures; identified issues in contractual agreements

Education

Dec 2006 -

Dec 2006

Bachelors of Business Management

Fontbonne University - St Louis, MO

Mar 2009 -

Mar 2009

Masters of Management

Fontbonne University - St Louis, MO

Certifications

Oct 2021 60 Hour Pre-License Real Estate Course

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