Data Entry Customer Service
Resume:
Charlotte Montgomery
Ridgeland, MS *****
*********.**********@**********.***
To further my education and training to work in a successful hospitality environment. Willing to relocate to: Florida - Texas - Alabama
Work Experience
Customer Service Representative
Alorica Calling Center - Jackson, MS
January 2022 to Present
Answering incoming calls and finding solutions for the customers calls and concerns. Patient Access Representative
St. Dominic Hospital - Jackson, MS
July 2021 to December 2021
Responsible for greeting the patients and inputting registration data necessary to properly bill for the service provided
Food Service Supervisor (Trayline)
St. Dominic Hospital - Jackson, MS
February 2020 to July 2021
Supervise trayline to make sure patients foods and diets are correct. Input allergies and nourishment in computer. Stock floors with nourishment for the patients. Make sure closing of the kitchen is up to standards.
Cook 1
SodexoMagic (JSU) - Jackson, MS
August 2019 to January 2020
Breakfast and lunch cook on grill. Help cooks prep foods for the following day. Help with preparing foods for catering.
Assistant Chief of Canteen
VA Medical Centers - Tuscaloosa, AL
February 2018 to November 2018
Manage the daily operation of the food service department. Other job duties include ordering food, control
cost and labor, hire and train new employees, monthly inventory and sanitation inspections, cooking, baking,and
serving on the line, handling customers complaints in a timely and professional manner and taking care of veterans. Part of a training crew that traveled to other canteens to train employees on new concepts and to supply coverage when other Chiefs or Assistants were out. Also part of the disaster team that went out and help during hurricane season.
Assistant Chief of Canteen
VA MEDICAL CENTER CANTEEEN SERVICE - Jackson, MS
April 2010 to February 2018
Direct and supervise the aspects of day to day operations within the kitchen, coffee shop and regional office. Manage food inventory, labor and sanitation, oversee food quality and safety and taking care of the Veterans and customers. Create an atmosphere that builds energy, enthusiasm and excellent customer service.Train others within my department and the Region 10 in the cutting board area and handling Canteen coverage.Resolves issues within a timely manner, possess strong leadership skills and communication skills. Helped with cooking and baking for the serving lines. Help with hurricane disaster team. Certified in ServSafe, Vend Max, and Oracle. Destined to continue my training and looking forward for higher advancement in the food service field.
DIETARY MANAGER
THE NICHOLS CENTER - Madison, MS
August 2005 to June 2009
39110
JOB DESCRIPTION: SUPERVISORY, LEADERSHIP, MANAGEMENT AND COACHING SKILLS, ORDERING FOODS, INVENTORY CONTROL
KNOWLEDGE OF FINANCIAL BUDGETING, RESPONSIBLE FOR PORTION CONTROL, PROPER TEMP OF ALL FOODS, SERVING SIZE, MDS
CHARTING, FOOD PRODUCTION, PROFICIENT IN COMPUTER SKILLS, INTERNET, E-MAIL, TEN-KEY CALCULATOR, CUSTOMER SERVICE
SKILLS, FOLLOWING PRINTED GUIDELINES, SANITATION CONTROL, COOKING, BAKING, AND TEAM BUILDING SKILLS.
FOODSERVICE MANAGER
ROWAN MIDDLE SCHOOL - Jackson, MS
August 2002 to August 2005
39202
JOB DESCRIPTION: MANAGING THE DAILY OPERATION OF THE FOODSERVICE DEPARTMENT, ORDERING FOODS, INVENTORY CONTROL, BUDGET CONTROL, COUNTING MONEY, AND MAKING DAILY BANK DEPOSITS.
COOKING, BAKING, END OF THE MONTH REPORTS, PROFICIENT IN COMPUTER, TEN-KEY, AND OTHER VARIOUS JOB DUTIES.
LEAD COOK
FOREST HILL HIGH SCHOOL - Jackson, MS
August 2001 to August 2002
39212
JOB DESCRIPTION: COOK BREAKFAST AND LUNCH ENTREE, CASHIER AND COUNT MONEY, SERVE ON LINE, OTHER DUTIES.
Education
Diploma in General Studies
LANIER HIGH SCHOOL - Jackson, MS
May 1983 to May 1986
Skills
• Microsoft Office, Excel, Word Perfect, Power Point, Internet, E-mail, Fax Machine, Copier (10+ years)
• Food Production
• Food Service
• Haccp
• Restaurant Experience
• Cooking Experience
• Shift Lead
• Food Preparation
• POS
• Oracle
• Catering
• Restaurant Management
• Computer literacy
• English
• Cooking
• Kitchen Experience
• Computer Skills
• Kitchen Management Experience
• Banquet Experience
• Food Safety
• Supervising Experience
• Leadership
• Profit & Loss
• Inventory Control
• Serving Experience
• Sales
• Culinary Experience
• Menu Planning
• Purchasing
• Cleaning Experience
• Pricing
• Retail Sales
• Merchandising
• Time management
• Microsoft Excel
• Serving
• Sanitation
• Budgeting
• 10 Key Data Entry
• Guest Services
• Meal Preparation
• Typing
Certifications and Licenses
ServSafe Food Protection Manager
ServSafe Food Handler
March 2020 to March 2023
Food Handlers License
ServSafe Certification
10/27/17 - 10/27/2021
Assessments
Supervisory Skills: Directing Others — Proficient
December 2018
Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or corrective actions.
Full results: Proficient
Scheduling — Proficient
November 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Food Safety — Proficient
April 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient
Reliability — Highly Proficient
June 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Restaurant Manager — Highly Proficient
November 2019
Managing restaurant staff and meeting customer expectations Full results: Highly Proficient
Management & Leadership Skills: Planning & Execution — Highly Proficient November 2019
Planning and managing resources to accomplish organizational goals. Full results: Highly Proficient
Food Safety — Highly Proficient
January 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
General Management Skills — Proficient
January 2020
Performing business math, reading and interpreting P&L statements, and solving group scheduling problems.
Full results: Proficient
Food Service: Customer Situations — Proficient
January 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient
Verbal Communication — Proficient
January 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Food Safety — Highly Proficient
January 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Proficient January 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Proficient
Food service fit: Back of house — Completed
September 2020
Measures the traits that are important for successful back of house food service roles Full results: Completed
Work style: Reliability — Completed
April 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Memorization — Expert
April 2021
Committing product or merchandise information to memory and recalling it at a later time Full results: Expert
Supervisory skills: Motivating & assessing employees — Proficient February 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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