Customer Service General Manager

Mindy Wales

Douglas, WY ***** ***************@*****.*** +1-307-***-****

Proficient Manager bringing 10 years of experience and motivation to exceed objectives on a consistent basis. Experienced and proactive problem-solver successful at overseeing personnel, programs and projects. Familiar with most operational requirements and best practices.

Willing to relocate: Anywhere

Work Experience

Manager

Village Inn Restaurant - Douglas, WY

June 2004 to Present

Handled employee problems in absence of general manager.

Collaborated with upper management to improve productivity of operations.

Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.

Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.

Took care of customer problem escalated by other staff members.

Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Delegated work to staff, setting priorities and goals.

Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

General Manager Associates

Planet Fitness Gym - Casper, WY

January 2019 to January 2022

Built and maintained loyal, long-term customer relationships through effective account management.

Designed sales and service strategies to improve revenue and retention.

Managed inventory levels and conducted corrective action planning to minimize long-term costs. Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.

Enhanced operational performance by developing effective business strategies, systems and procedures.

Oversaw storewide merchandising benchmarks to maintain operational excellence.

Strengthened product branding initiatives and maximized outreach overseeing acquisitions, events and business development.

Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Education

High School Diploma

Douglas High School - Douglas, WY May 2007

Computer Applications

Eastern Wyoming College - Torrington, WY

Skills

• Customer Service Budget Management

Team Supervision Project Planning

Goal Setting Administration and Reporting

Problem Resolution Documentation and Reporting

Payroll Processing Work Planning and Prioritization

Financial Reporting Technical Proficiency

Operations Management Complex Problem Solving

Staff Scheduling Employee Development

Performance Management Work Planning and Organization

Business Administration Able to type 50 wpm

Cash Management Proficient in all Microsoft Applications including

Verbal and Written Communication Windows, Word, Excel and PowerPoint

Inventory Management Experience in using Quickbooks

•Restaurant Management

•Business Development

•Computer Networking

•Microsoft Outlook

•Payroll

•Microsoft Excel

•Microsoft Word

•English

Certifications and Licenses

CPR Certification

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