Csr Customer Service

Bernadette Dyer-Allen

Phoenix AZ ***** 480-***-****

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OBJECTIVE

I am a self- driven, multi-talented individual who enjoys new challenges and conquering obstacles. My strengths include, but are not limited to, working well with others, efficient in fast-paced work environments, interpersonal skills, communication skills, outstanding problem solving, and most importantly, customer service skills that I have accumulated during my career. I am proficient in Microsoft Word, Excel, Outlook, Teams and PowerPoint.

SKILLS

●Excellent Customer Service Skills

●Collections Experience

●Empathy

●Reliable

●Sales Experience

●Team Player

●Conflict Resolution

●Documentation Skills

●Quality Focus

●Phone Skills

●Patience

EXPERIENCE

CVS Health CSR Phoenix, AZ 12/2020 – Present

●Identify and assess customers’ needs to achieve satisfaction

●Build sustainable relationships and trust with customer accounts through open and interactive communication

●Provide accurate, valid and complete information by using the right methods/tools

●Meet personal/customer service team sales targets and call handling quotas

●Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

●Keep records of customer interactions, process customer accounts and file documents

●Follow communication procedures, guidelines, and policies

Ditech/Shellpoint Mortgage Servicing Collections Tempe, AZ 08/2017 – 12/2020

●In/Outbound calls to homeowners about past due accounts.

●Worked on payment arrangement to get accounts current, send emails as well.

●Update accounts with proper / correct information as well as monitor the accounts

●Offered Extensions, Deferments, Forbearance’s, Modifications, Short Sales.

●Went over Escrow Statements with the homeowner’s which is Taxes/Insurance.

●Claims on the acct as what was needed to send in with the check once received

Wells Fargo Bank-Aerotek CSR Phoenix, AZ 08/2014 – 08/2017

●In/Outbound calls on approved/declined business applications.

●Go over reasons why unable to approve application.

●Go over CBR’s with customers and bankers.

●Assist bankers/customers with information and status of applications.

JP Morgan Chase Bank Collections CSR Phoenix, AZ 08/2005 – 08/2014

●In/Outbound calls to customers about past due accounts dealing with home equity loans lines of credit.

●Inform the customer about the account grace period, 30-day credit mark.

●Offer payment arrangements, Modification, Extensions, or etc.

●Update accounts with current information address, phone number etc.

●In/Outbound calls verifying information and making payment arrangements to bring accounts current.

EDUCATION-

Suffolk County Community College Phoenix, AZ Grand Canyon University - Bachelor of General Studies Phoenix, AZ

References Available Upon Request

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